Travel Support Coordinator
EF High School Exchange Year
Cambridge, MA or Remote
Do you have a passion for helping people? Do you work well under pressure? Are you detail oriented, deadline driven and a great team player? If so, you might be an ideal Travel Support Coordinator for the High School Exchange Year Travel Support team. We are looking for organized, detail-oriented candidates who are passionate about cultural exchange and are interested in starting a successful career at EF.
Tell me more:
As a Travel Support Coordinator, you will play an integral role in helping international high school aged students see the world. In this phone/e-mail based role, you will be the frontline of communication for student travelers, their American host families, our International Exchange Coordinators, and our overseas partners. You will work in this customer-service role to ensure all communication channels are both clear and effective. Your outstanding communication and problem solving skills, excellent attention to detail, superior judgment, and sincere interest in international education will ensure a positive program experience for all participants. No prior airline/travel experience is required.
People from all different professional and educational backgrounds have thrived in this role and we believe that there is no such thing as a perfect candidate; so, if any of the below statements resonate with you, please apply!
- 1-3 years of customer service experience
- Working knowledge of Excel
- Strong work-ethic, self-accountability, ability to work well both individually and in a team environment
- You don't subscribe to the phrase "that's not my job"
- You are excited by the opportunity to spread travel and education though, please note: a passport and college degree are not required to work here!
- You nail the details and never lose sight of the big picture
- Ability to manage high volumes of phone calls and emails on a daily basis
- Ability to multitask and prioritize competing projects and issues
- Ability to communicate diplomatically with diverse program participants
- Ability to manage a flexible work schedule based on seasonal demands
- Willingness to go the extra mile to ensure customer satisfaction
- Ability to make and implement decisions and compromises in overall programs best interest
- Passion for cultural exchange
- Ability to travel 1-2 times per year
This positions peak season is over the summer. During that time, staff vacation may not be permitted and extended weekday hours may be necessary. EF offers a full range of medical, dental and other benefits including a 25% match on your 401k. First year staff are provided a generous 3 weeks of vacation. EF hosts regular professional development trainings to keep you moving forward in your career. This is an excellent opportunity to begin a dynamic career in international education and cultural exchange.
In accordance with public health guidance, all of our staff are currently working from home. However, our EF culture still runs strong. From virtual happy hours, group workout classes, and collaborative technology, we'll make sure you can stay close to your colleagues -- even from home. We hope to get back to the office at some point in Summer/Fall of 2021, and this role could be based in our Boston office at that time.
EF High School Exchange Year (HSEY) is a non-profit high school foreign exchange program affiliated with Education First. We bring students from around the world to live with volunteer host families and enroll in local high schools for either one semester or a full academic year. Our mission is to promote international understanding and global awareness across the US. Together we share culture and languages, open communities to the wider world, and create lifelong bonds that span the globe. For more information, please visit www.efexchangeyear.org.
EF Education First is proud to be an equal opportunity employer and is committed to providing employees with a work environment free of discrimination and harassment. All qualified applicants will be considered for employment regardless of age, ancestry, color, gender identity, gender expression, marital status, national origin, physical or mental disability, race, religion, caste, sex (including pregnancy), sexual orientation, parental status, Veteran status, or any other status or characteristic protected by applicable laws, regulations and ordinances. Discrimination or harassment based upon any of these factors is wholly inconsistent with everything we believe in and will not be tolerated. Furthermore, such discrimination or harassment may violate the laws and regulations in the locations in which we operate.
About EF Education First:
At EF we believe that the world is better when people try to understand one another. Since 1965, we have helped millions of people see new places, experience new cultures, and learn new things about the world and about themselves. Our culturally immersive education programsfocused on language, travel, cultural exchange, and academicsturn dreams into international opportunities.
When you join EF, you join a multicultural and diverse community working across more than 600 schools and offices in 50 countries, all with one shared mission of opening the world through education. Whoever you are, whatever you are passionate aboutwe welcome you and want you to bring that to work every day. EF is proud to be an equal opportunity employer and we are committed to inclusion and belonging across race, ethnicity, gender identity/expression, sexual orientation, age, religion, ability, parental status, experience and everything else that makes you unique.
Founded in Sweden in 1965, EF has school and offices around the world, including hubs in Boston, London, Mexico City, So Paulo, Shanghai, Stockholm, Zrich, and more. Learn more at https://ef.com