: Technical Support Engineer (2nd shift 3-11pm to include weekends)
203 Crescent St
Waltham, MA 02453

Employee Testimonials

Jake Williams
Jean Achorn


About us

If you ever wanted to be on the ground floor of a well-funded, rapidly growing startup that is disrupting a $5.7Tn market nows the time! Join our team at Takeoff Technologies. Our automated grocery fulfillment system, coupled with our end-to-end technology solution, is helping grocers thrive in an online grocery market.

About the role

Takeoff is seeking a proactive, talented technical support engineer looking to make an impact on supporting our clients in an emerging technology space. The Tech Support Engineer will play a critical role in supporting the operations and contributing to the continuous improvement of our technology solution. You will play an integral role working with customers, partners and other Takeoff team members in triaging and monitoring technical support issues. The ideal candidate must have the ability to blend their technical skills, troubleshooting, customer focus, and communication skills to appropriately manage the day to day interactions with our support customers.

This is exciting because you will:

  • Provide frontline client technical support - understand the issue, reassure the customer, providing solutions, communicate with developers and report on resolution.
  • Contribute to documentation for client training and troubleshooting.
  • Work cross-functionally with Product, Technology, and Operations teams to continually improve performance and enable growth.
  • Gather required information from clients and escalate issues to other internal resources according to predefined process as required.
  • Document all steps and procedures followed to troubleshoot and resolve issues within our tracking tool.
  • Provide coverage from 3 PM to 11 PM EST
  • This position will be focused on providing coverage on the weekends. Candidate must be comfortable working shifted schedule (either Thurs-Mon or Fri-Tues).
  • Manage other projects as assigned.

What you bring to the table:

  • Excellent listening skills and ability to build rapport quickly
  • Experience in an entrepreneurial setting, able to take initiative and work well cross-functionally.
  • Flexible, growth mindset with a focus on problem-solving.
  • Thrives in a fast-paced, rapidly changing environment.
  • Comfortable working with new technology and data
  • Experience working with helpdesk tools / remote monitoring/databases is a plus.
  • Ability to work remotely if applicable

Why youll love working at Takeoff

We're a successful, rapidly-growing startup with an entrepreneurial vibe

Were disrupting the eGrocery industry with our innovative business model

We're passionate about what we do and get to be creative on a daily basis

Youll work with a smart, experienced leadership team that wants to do it right, and is open to new ideas

We believe in autonomy, and reward those who take initiative

We offer competitive salaries and comprehensive health benefits

We have fun

What we offer

Here at Takeoff, we offer a competitive salary, health, dental and vision plans, flexible paid time off, and a fun and supportive company culture! Some of our other benefits include:

Fully stocked kitchen and daily catered lunches, Gym membership, Free Parking, Beautiful, well-lit, open office space

Plenty of exciting travel opportunities

Our culture revolves around our core values of respect, initiative, collaboration, adaptability, and diversity. As people, we value hard work, but we balance it with socializing as a team, respecting our time outside of work, and appreciating our coworkers unique walks of life.

Takeoff is an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Learn more at www.takeoff.com.


Employee Testimonials

Jake Williams
Jake Williams
Fulfillment Product Lead

The culture here is so unlike big companies. It’s warm and friendly. We eat lunch together every day. It really feels like family.

Jean Achorn
Jean Achorn
Communications Specialist

Everyone here really believes in what they do. We work hard, but we also know how to have fun!

William Odom
William Odom
Design & Continuous Improvement Lead - Fulfillment

My favorite thing about working at Takeoff is the collaborative environment. We're all part of the team.

Anastasiia Klimova
Anastasiia Klimova
QA Engineer

At the end of the day, Takeoff really cares about their employees. It's great to work at a place that appreciates each and every team member.

Geraldi Prenata
UX Intern

Last Friday, I completed my 13-week summer internship with Takeoff Technologies as a UX intern. I really enjoy working in such a warm, friendly, and collaborative environment. I learned about creating user personas, performing user research, testing, and interview for our fulfillment & supply chain apps. I learned how to conduct an effective competitive analysis and analogous research to gain insights on current trends of competitors and eGrocery market. I also learned how to analyze user behavior and engagement using different analytical tools, and implement the findings to further improve our apps usability and features. Last but not least, I would like to thank my manager Becky Carpenter and Laura Cody from the UX team for teaching me the principles of Lean UX, product design, and collaboration with other departments.