: Technical Account Manager
100 5th Ave
Waltham, MA 02451

Employee Testimonials

At Yottaa, we’re dynamically changing how major retailers think about the eCommerce channel. By improving site performance by over 30%, our Acceleration Platform makes the shopping experience fast, smooth, and engaging. It gives our clients the freedom to innovate with new technologies, significantly increase their conversions by almost 10% on average, and it allows them to direct their development resources to create new functionality.

Your Role

Yottaa is seeking a strong technically skilled and customer focused Technical Account Manager. This role is paramount to the customer success initiatives at Yottaa to drive adoption and expansion in the market. This individual will be responsible for working with top customers from a functional, technical how-to and best practice recommendations on and related to the Yottaa platform.

This is a Greater Boston based position that requires local candidates.

Responsibilities

  • Responsible for post-sale Account ownership assisting with troubleshooting, setup, configuration, and release preparation
  • Monitor and report malicious traffic trends or suspicious anomalies
  • Sustain the performance gains, and identify further prospective areas for site speed improvements
  • Stay abreast of all strategic customer initiatives
  • Build a collaborative relationship with customers serving as their advocate internally
  • Measure and report on customer satisfaction by meeting with key customer stakeholders to understand challenges and successes
  • Identify opportunities to implement Yottaa features to achieve the highest value realization
  • Keep customers informed of new functionality in upcoming product releases and develop a roadmap for successful adoption of the latest enhancements through testing

Qualifications

  • Bachelor’s degree
  • 5+ years of experience in the CDN and/or ecommerce domains
  • Technical background in Web development, DNS, hosting, web operations, web security and application performance monitoring
  • Experience including a successful track record of multi-tasking several projects and working as part of a cross-functional team
  • Experience with escalation management with strong problem-solving skills
  • Experience interfacing with and presenting to both business and technical teams
  • Experience assisting the customer to identify and report on measurable results that highlight value of the efficiencies gained and business challenges overcome utilizing the Yottaa platform
  • A team player with excellent collaborative skills
  • A fast learner, able to come up to speed rapidly on new technologies
Full-time

Employee Testimonials

Ivan Lopez
Customer Success Manager

My favorite part about working with Yottaa customers is the brands – they’re what keeps me motivated.  The technology I work with is usually the same, but the brands and people change, and the dynamic between myself and the customer is always different.

Lawrence Bethoney
Enterprise Account Executive

I love the people that I work with. I love the challenge every day. I love the opportunity every day to get out there and meet new people. I love the fact that this is vital technology, and all you’ve got to do is find the right people in any company, and there’s a need for this technology. 

Ben Hurwitz
Principal Software Engineer

I love building new products and capabilities in our software. For example, I contributed the component to our Rapid CTRL service that returns the correct configuration javascript for each page load. It’s rewarding to be able to contribute to a successful product launch – in the case of Rapid, the name describes both the end result and the development pace, for all components.