: Technical Account Manager

If you ever wanted to be on the ground floor of a well-funded, rapidly growing Series C start-up that is disrupting a 5.7Tn market, now is the time to join Takeoff Technologies! We are a 250 person global company transforming online grocery for consumers & retailers. Takeoff's solution offers automated fullfillment coupled with an end-to-end e-Grocery technology stack, enabling retailers to offer their shoppers the assortment and low prices of stores, with convenient mobile ordering and same day pickup or delivery.

Our eGrocery solution was created with the grocer and the shopper in mind. Grocery is an incredibly complex industry, and our products are unlike any other: they are low value, perishable, heavy, and low-margin. Our automated solution is flexible enough to manage these complexities allowing us to ensure the correct picking method for the correct product!

Excited about potentially joining this rocketship to help us bridge the gap between retail and technology? Looking to make an impact daily and help us disrupt a hundred year old industry? If so, continue reading!

We're taking Takeoff Technologies to the next level and looking for a Technical Account Manager that likes to move fast, thrives on solving difficult problems and loves working with people! The Technical Account Manager owns the overall technical relationship for a strategic client and provides crucial connections between the Takeoff product and engineering teams and those of the Client.

This is exciting because you will have the chance to:

  • Build and develop strategic client relationships
  • Be the primary technical point of contact for the client, working with stakeholders at multiple levels, focusing on the technical leadership teams of our customers
  • Track and report on development, deployment, and ongoing SDLC schedules. Facilitate tight feedback loops to Product teams to ensure priorities are clearly reflected in well-groomed backlogs
  • Assist site leaders and Takeoffs global technical support team in researching, diagnosis, and resolution of complex technical issues, and be a conduit of feedback to client management and executive team
  • Participate in root cause analysis documentation for high severity issues and build trust with our customers by ensuring Takeoff continues to follow a process of continuous improvement
  • Analyze customers' needs and work with the operations and account management teams to find creative solutions to complex problems
  • Identify solutions to reduce support costs
  • Work cross-functionally with our world-class Engineering, Business Development, Product, and Operations teams.

What you will bring to the table:

  • Polished communication skills and confidence on the phone as you will be working directly with retail partners and internal stakeholders
  • A mix of analytical, technical, and operational: pulling, sanitizing, and analyzing data;
  • Experience in a relevant field with demonstrated cross-functional and collaborative project management experience
  • Strong presentation skills and experience presenting and representing technology at QBRs and other partner meetings
  • Proven track record of designing and implementing process improvement projects from start to finish in a resource-constrained environment
  • Analytical skill set, comfortable manipulating large data sets and an understanding of databases and data integrity principles
  • Ability to respond to problems with urgency and independence
  • Strong sense of ownership in your work

Some of the ways we are addressing Covid-19:

While Covid-19 has posed its fair share of challenges, we have tackled these head on, while continuing to ensure that the health and safety of our employees and clients remain top priorities. We certainly believe that building a successful company starts with the people, and while the chance to meet and collaborate face to face in an office setting is vital to our growth and company culture, the health and safety of the Takeoff team is the most important right now. To that end, we are embracing and implementing a work wherever company policy.

Whether it be a Cultural Brunch & Learn, a Rocketberry Mini-Series showcasing some of our teams dynamic and hidden talents, or a weekly coffee chat to catch up with your fellow colleagues, we are finding creative ways to stay connected and engaged with each other during these challenging times.

Lastly along with our robust and competitive benefits package that we offer(above), we are excited to roll out two new benefits; a remote work allowance as well as a remote office setup reimbursement. These benefits will be effective immediately upon hire date geared towards ensuring that our employees are continuously set up for success while working remotely!

Equal Opportunity Employer

Our culture revolves around our core values of respect, initiative, collaboration, adaptability and diversity. As people, we value hard work, but we balance it with socializing as a team, respecting our time outside of work, and appreciating our coworkers unique walks of life.

Takeoff is an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Learn more at www.takeoff.com. We believe that diversity is critical to the growth of our company; we foster an environment where everyone has a voice and views the Takeoff team as their second family.


Employee Testimonials

Jake Williams
Jake Williams
Fulfillment Product Lead

The culture here is so unlike big companies. It’s warm and friendly. We eat lunch together every day. It really feels like family.

Jean Achorn
Jean Achorn
Communications Specialist

Everyone here really believes in what they do. We work hard, but we also know how to have fun!

William Odom
William Odom
Design & Continuous Improvement Lead - Fulfillment

My favorite thing about working at Takeoff is the collaborative environment. We're all part of the team.

Anastasiia Klimova
Anastasiia Klimova
QA Engineer

At the end of the day, Takeoff really cares about their employees. It's great to work at a place that appreciates each and every team member.

Geraldi Prenata
UX Intern

Last Friday, I completed my 13-week summer internship with Takeoff Technologies as a UX intern. I really enjoy working in such a warm, friendly, and collaborative environment. I learned about creating user personas, performing user research, testing, and interview for our fulfillment & supply chain apps. I learned how to conduct an effective competitive analysis and analogous research to gain insights on current trends of competitors and eGrocery market. I also learned how to analyze user behavior and engagement using different analytical tools, and implement the findings to further improve our apps usability and features. Last but not least, I would like to thank my manager Becky Carpenter and Laura Cody from the UX team for teaching me the principles of Lean UX, product design, and collaboration with other departments.