: Support Engineer
53 State St Exchange Place
Boston, MA 02109

Employee Testimonials

Video

About Acquia

Acquia, is transforming the digital strategies of companies all over the world with our open cloud platform. We are passionate and relentlessly committed to helping our clients create digital experiences that are more relevant, personalized, and built for a fast-changing, always-connected, mobile-first world. Headquartered in the US, we have been named as one of North Americas fastest-growing software companies as reported by Deloitte and Inc. Magazine, and have been rated a leader by the analyst community and named one of the Best Places to Work by the Boston Business Journal. We are Acquia. We are building for the future of the web, and we want you to be a part of it.

What do we do...

  • Work with a broad customer base consisting of non-profits, educational institutions, governmental bodies, and Fortune 500 companies around the world.
  • Use advanced problem-solving methodology to resolve complex challenges in real time across a number of technical domains.
  • Collaborate across our Global Support organisation (5 offices) and other internal teams to provide the best possible outcomes to meet client needs.
  • Use our experience to build state of the art support tools and develop/improve processes toward driving ticket deflection

Requirements:

  • Unparalleled passion for assisting customers by addressing their business/technical challenges
  • Passion for the web, open-source, and for helping others with at least 5 years of relevant experience.
  • Evidence of a curious mind
  • Ready to challenge status quo
  • Experience in site development and/or PHP development and demonstrable Drupal 7/8 skills a plus.
  • An understanding of the LAMP stack and comfort using the command line / bash.
  • Strong written and verbal communications skills.
  • Bachelor's degree preferred.

Why Acquia Support?

  • A genuinely fun place to work. We're a tight-knit team with a lot of energy and opportunities abound to work collaboratively with others, both in Support and across Acquia as a whole to improve our offerings and customer experiences.
  • We're not a call centre. Acquia is looking for engineers, not someone to just answer the phone. We provide opportunities to constantly learn and grow your technical skills while solving complex challenges involving cloud technology.
  • When we say work/life balance, we mean it. Paid quarterly on-call, and a liberal vacation policy lead to a role where you can have a life, not just a job you can live with.

Other Skills and Abilities:

  • Demonstrates a clear sense of their role, responsibilities, and purpose within a globally inclusive working team.
  • Adopts a team approach, acknowledging and appreciating efforts, contributions, and compromises. Recognises the common purpose of the team and respects team decisions.
  • Demonstrates integrity by aligning Acquia's values with behaviours.
  • Demonstrates that they are more concerned with doing the right thing than being right. Acts courageously and does the right thing, even when it's hard to do.

Acquia is an equal opportunity (EEO) employer. We hire without regard to age, color, disability, gender (including gender identity), marital status, national origin, race, religion, sex, sexual orientation, veteran status, or any other status protected by applicable law

Full-time

Employee Testimonials

Charley
Vice President, Products

My team is able to influence the direction of Acquia by how content is delivered and monetized by global businesses in 2 ways. Acquia's founder created Drupal, the leading open source CMS in the world and we are proud of our close relationship with the Drupal community. We have also pivoted towards DXP capabilities and offer a full suite of solutions to our customers.

Anne
Vice President, Human Resources & Total Rewards

Our rewards program drives peer recognition for great work, helping teams build connections by celebrating our peers’ contributions on a companywide forum augmented with micro-bonuses, which increase motivation, productivity, and engagement.

Brian
Manager, User Experience Research

The trick to empowering creativity from my team is encouraging frequent communication and iteration. Embrace behaviors, not platitudes, that remind the team there is no such thing as failure. Embed creativity and make it more than a tagline. Show that nothing is unsalvageable; focus on ‘why’ things occurred, and make everything a learning opportunity.

Amy P.
Senior Director, Global Talent Development

Our culture of continuous, lifelong learning allows every Acquian opportunities to learn, stretch and grow. With support and coaching from their managers and Global Learning Programs, Acquians have access to a robust online learning platform, a mentor program, and more. Every day offers the opportunity to take on unique challenges.

Rok
Senior Director, Engineering

There are a number of different projects we are always working on from maintenance and performance optimizations to new customer features. For me, the most exciting and rewarding projects are where we release a piece of functionality that excites and delights our customers and makes their jobs easier.

Sym
Manager, UX

I love being part of Acquia's collaborative and creative design team. Our work is so dynamic: from partnering with our research team . . . to working with our engineers to implement our designs . . . it's a truly rewarding experience . . . 

Paul
Director, Business Development

Acquia is a great place to work. The vision, culture, leadership, product and career development are excellent. The collaboration between all departments and how we work together is special and a testament to the great culture that has been built.

Amy H.
Senior Talent Operations Partner

One of my favorite parts of Acquia is partnering with different volunteer organizations. For the past five years, the Boston office has partnered with the Wonderfund (www.wonderfundma.org) to pair Acquians with the holiday wish lists of local children. We sponsored 250 kids in 2019 and look forward to continuing our partnership in 2020!