: Sr. Manager, Tech Support
10 Hudson Yards
New York, NY 10001

Employee Testimonials

Video

Who are we?

Place Exchange is on a mission to transform the entire OOH channel to be truly programmatic for buyers and sellers. We're rethinking how media works in public space, and building the technology to make it happen. Join us as we apply our vision and technology to reshape advertising and content in the physical world around us.

Place Exchanges technical platform includes a mix of data analytics, 3rd-party services, and software written using: modern Python/Django, JavaScript, React, Ansible, SQL/NoSQL solutions, and AWS Services.

What is the Role?

As a Tech Support Lead you will help build a best-in-class customer service center from the ground-up to support the growth of our Out-of-Home (OOH) Programmatic Platform. Reporting directly to the CTO, you will work across Partnerships, Product, Engineering, TechOps, AdOps, Finance, and other internal groups across the company to ensure customer and partner satisfaction and success.

Responsibilities:

  • Develop future state partner support strategy and launch plan, platforms and tools
  • Proactively identify areas for end-to-end servicing/operational improvement, including tools and processes
  • Help grow, scale and train a Technical Support Team
  • Assess tooling needs for ticketing and Quality Assurance platforms
  • Develop training program and associated documentation for the team
  • Formalize and implement processes for SLAs/SLOs / Quality Assurance / KPI tracking
  • Be able to prioritize needs and provide direct queue management
  • Develop plans and procedures for incident management, triage, and communications

Youre awesome for this role because:

  • Youre someone who is excited to help build and architect our future service experience, platforms and processes from the ground up.
  • You consider yourself highly collaborative and enjoy working with internal teams, and can also demonstrate empathy, logic and business acumen in solving our partners challenges.
  • You love to create and continuously improve end-to-end service experience, identify and diagnose technical issues, and recommend solutions to the Executive team in order to improve our products, services and overall performance.

Company & Background

The average consumer spends 70% of their time outside of the home, and thanks to the rapid proliferation of digital displays in cities and venues around the world, Digital Out of Home is one of the fastest growing media channels. Place Exchange is the first and only true programmatic platform for Out of Home (OOH) and Place-Based media, connecting digital marketers to consumers in physical space. We partner with premium publishers across the U.S. (and soon around the world), offering unprecedented scale, brand safety, and bottom-line results for advertisers. Our proprietary and patent-pending technology enables our DSP partners to unify workflow, creatives, reporting, and attribution for OOH with the rest of the digital advertising ecosystem.

Full-time

Employee Testimonials

Tyler Green
Senior Software Engineer

Intersection is an amazing place to work! Building software used by riders of many of the country's largest transit systems is extremely rewarding. And there's nothing like debugging your own code running on a train platform on your commute home! Our Smart Cities Engineering team is filled with passionate people working to bring revolutionary products to the streets and people of our cities, all while supporting each other and our growth as engineers.

Leah Jacobs
National Account Executive

Working at Intersection has given me the ability to grow both personally and professionally as my career has developed. There are always new ideas, challenges and opportunities to go after so each day is truly a new adventure. While I love what I do - I must admit that the people & culture here at Intersection are what keep me grounded and loyal. The passion and support from each team are the reasons why we continue to excel and become market leaders in our industry.

Kavita Chaudhry
Senior Software Engineer

From the people I work with to the tech and code I develop, I love being an Engineer at Intersection. I love the team I work with - every single one of us brings something unique to the table. I love the diversity of projects I work on - I am not confined to just one language or one side of the tech stack. On Monday, I could be working in Python or Go or Scala, but on Friday I might be working in Javascript. I also love the amount of input we, Engineers, have on the projects we work on -  we can pitch an idea and there's a solid chance that we can make that project or idea a reality. All of these things - combined with our do good mission - make Intersection an amazing and exciting place to work!

Andrew Albright
Partner Manager, Link

I love my job at Intersection! Every day I step into the office, I get to spend my day working with talented and passionate people from a diverse set of disciplines. Our work providing free wireless internet to millions of people across the world speaks volumes about Intersection's values as a company. Not only am I engaged in my work and given responsibility in my role, but I am happy knowing that I work with a team that is providing a crucial service in helping to close the digital divide in New York, London, and beyond.