: Sr. Manager, End User Support
400 Rivers Edge Drive
Medford, MA 02155

Employee Testimonials

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No one knows the road like Agero. For over 40 years, we have provided the safest, smartest solutions for drivers and the companies that keep them moving.

As a result, we have become an industry leader, providing vehicle manufacturers and insurance carriers with privately labeled state-of-the-art roadside assistance plans and efficient claims management solutions. Our Roadside Assistance network protects more than 75 million drivers each year, providing award-winning service that helps motorists in their time of need while building customer loyalty for our clients.

Headquartered in Medford, MA with operations throughout North America, we are trusted by more than 100 leading corporations and used by 75% of the new passenger vehicles sold in the U.S. As a result, we have more information about cars and drivers than any other company. We use that data to continually enrich our solutions, maximizing our customers' opportunities while minimizing driver distraction.

DESCRIPTION SUMMARY:

This position will lead a technology team that is front facing in support of the organizations key initiatives. Supports the end user community of the organization by administering an evolving catalog of user service platforms. This individual will combine superior customer service with technical leadership in areas such as mailbox support, user maintenance, cloud technologies, and end user device configurations.

KEY OUTCOMES:

  • Oversees and directs the high functioning local and remote End User Services Team responsible for administering security privileges, End User access, End User Device Management Mobile/Telephony/Compute), as well as supports various cloud technologies. Including but not limited to:
    • Office 365 Management
    • Active Directory & Group Policy Management
    • Virtual Desktop Infrastructure
  • Work closely with executives and site leadership teams on End User solutions
  • Define capital allocation requirements and monitors budget adherence.
  • Management/Architecture experience with Cloud IaaS, SaaS, and Office 365.
  • Manage cross-functional initiatives across the organization
  • Define technology solutions designed at supporting the organizations end user community
  • End User Device Management Manages Capital Allocation requirements along with budget adherence
  • Responsible for the ongoing maintenance and future planning needs of the companys end user environment
  • Monitor technology trends and make recommendations on incorporating new technology into the companys existing platforms.Evangelize for end user experiences, as well as design and deploy technology to improve the End User experience

EDUCATION: Bachelors Degree

EXPERIENCE: 4 years IT Leadership.

SKILLS: Management and architecture skill sets required in Cloud IaaS, SaaS, and Office 365. User advocacy, and presentation experience, negotiating pricing with partners and value-added resellers. Solid understanding of Virtual Desktop competencies a must.

COMPLEXITY: Ability to work within all levels of the organization. Good understanding of networking concepts. ITIL Foundations process knowledge a plus

WORKING RELATIONSHIPS: Interfaces with other team members, including cross-functional teams, business users, and vendors.

ADDITIONAL REQUIREMENTS: May be required to be available 24 x 7. Occasionally work nights and/or weekend hours for major implementations to minimize impact on organization. Includes 20% business travel.

Full-time

Employee Testimonials

Jeannine Booton
Vice President, Corporate Marketing

"Agero’s on going growth presents exciting marketing challenges and provides ongoing career opportunities. It’s an innovative company that allows –and encourages – creativity."

Chris Richard
Vice President, Content Center Operations

"It’s great to be at a company where you help both drivers and vehicle manufacturers at the same time. Agero’s pace of innovation makes you feel like you’re on the cusp of something big."

Judilyn DeLaCruz Hermida
Principal Project Manager, Mobile Engineering

"Working at Agero provides me with the opportunity to work on interesting products with talented individuals. We build impactful software using cutting edge technology that helps everyday people."

Stefanie Rice
Director, Program Management

"My team is comprised of Program Managers who are responsible for driving delivery across most of the organization. Those who are most successful are proactive, solution-oriented, and skilled collaborators, have a natural and relentless curiosity, and both embrace and evangelize change. Of course, great discipline and organization skills help too!"

Cathy Slesnick
Senior Manager, Data Science
"Agero allows me to have the work-life balance I need. The company understands and cares that employees have things they need to deal with outside work. Agero is the most flexible company I have ever worked at in accommodating the chaotic schedule I sometimes have to work; I arrange my life first and know it’s ok to make my work fit in around that."