: Software Engineer

Our Opportunity:

Chewy is looking for a Software Engineer to join our Software Engineering Team based in Boston (MA).T Software Engineer will work with the Customer Service team at Chewy to plan, design, develop and support information systems and solutions which support customer service organizational functions. Responsibilities include scripting and development needed for Oracle Service Cloud integration with Chewy Backoffice and Storefront software, day-to-day troubleshooting of system issues, testing, documenting and configuring systems. This individual will be required to familiar with Agile processes and effectively communicate, think analytically and solve problems.

What You'll Do:

We are looking for a driven individual to take part in our continued roll-out of Oracle Service Cloud. As part of the Customer Service Development team you'll have diverse responsibilities:

  • Review assigned service requests and work to provide timely functional and technical support to Oracle Service Cloud users
  • Create customizations to our existing systems using ES6, Code Ignitor, jQuery, Node.js, and other javascript frameworks
  • Monitor alerts and reports to ensure systems are functioning properly
  • Configure and maintain the Oracle Service Cloud application
  • Follow established best practices offering repeatable and scalable business processes
  • Work with Senior developers and architects to develop customizations in Oracle Service Cloud
  • Interact directly with business users to support solution implementation for business needs
  • Work independently or as a team member and display the ability to juggle multiple tasks/assignments
  • Assist with root cause analysis and provide solutions for production and development issues
  • Take ownership of assigned tasks and assist with resolving issues across the organization
  • Work with Amazon Web Services to support ongoing implementations and integrations
  • Stay current with OSvC, AWS and related fields

What You'll Need:

  • 3+ years experience in Javascript, particularly ES6
  • 2+ years experience with HTML, CSS, and PHP
  • A strong understanding of debugging browser based applications and a history of creative approaches to identifying problems remotely
  • A working knowledge of call center/contact center operations and processes including general knowledge of related applications, relational databases, and web technology
  • Strong analytical and troubleshooting skills
  • Familiarity with event-based, and asynchronous coding styles
  • A strong affinity for clean, maintainable code that scales well
  • Position may require travel


  • Experience administering Oracle Service Cloud for large organizations - configurations, workflows, reports, business rules, etc.
  • Experience with AWS technologies Lambda, State functions, SNS, SQS, etc.
  • Comfort working with multiple remote team members

If you have a disability under the Americans with Disabilities Act or similar law, or you require a religious accommodation, and you wish to discuss potential accommodations related to applying for employment at our company, please contact [email protected].

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Employee Testimonials

Bill Poitras
Software Engineer

It’s amazing working with such a diverse group of talented people at Chewy! I really love the culture of fun, collaboration, hard work, and innovation that I’ve seen throughout the company. I especially am impressed the lengths our company strives to wow our customers. I’ve witnessed first-hand how our customer service representatives not only encourage the passion of pet parents, but share their own. I’m grateful for the opportunity to learn so much new technology and the world of e-commerce.

Becca Litwack
Affiliate Marketing Manager

The environment at Chewy is energizing and there is a strong sense of purpose. Our focused attention to the customer leads to great enthusiasm for the work we get to do. There is real comradery on the teams as well – our team frequently lunches together which lends to a friendly work environment, collaboration, and innovation. Having dogs in the office doesn’t hurt either!

Shantesh Kanekar
Director of Software Engineering

The company known for best in class Customer Service knows how to keep its internal customers (our team members) happy, too. There is a positive energy and vibe the moment you set foot in the office. The workforce at Chewy is a vibrant mix of diversity in all aspects but one thing that is common is the shared belief of being the best in class at whatever job function one is in.

Chris Foley
Senior Software Development Manager

Working at Chewy is fast-paced, challenging, and very fulfilling. Each person here has the opportunity to have a profound effect on how we wow both our internal and external customers. We place a very high value on customer service here at Chewy and regardless of what you are working on, the customer satisfaction is always going to be #1. By everyone working towards the same common goal, teamwork organically happens in everything we do.