: Senior Technical Product Manager – Customer Platforms

Our Opportunity:

Chewy is looking for a Senior Technical Product Manager to join our Customer Platforms Team based in Boston, MA. You will be a key driver behind initiatives for Chewys new and growing Pet Health line of business supporting applications being built for Vet workflow management. This entails not only being a member of the technical product management team, but also innovating the process and development strategies to support Chewys explosive growth in customers, sales, and team expansion. This is not the standard product management role, as this role is building application support structure from the ground up which means getting in the trenches and participating in activities across the board.

What You'll Do:

  • Own the implementation, enhancement and support for Chewys Customer Platforms for Pet Health line of business.
  • Define requirements which meet business needs
  • Set priorities for the development team
  • Coordinate with business stakeholders and continuously make sure your team is delivering according to the constantly growing needs of the business
  • Work with engineering team to resolve bottlenecks to help deliver final system deliverables
  • Coordinate activities across different organizational functions for initiatives
  • Review and report on progress for initiatives/projects, managing project risks - including the development of contingency plans
  • Own the final system deliverables and the overall roadmap for your area of responsibility
  • Measure, report and continuously improve scrum teams effectiveness via mentoring and coaching
  • Manage relationships with vendors, oversee all vendor engagements (including day-to-day support, service tickets and ad-hoc consulting services) for your area of responsibility

What You'll Need:

  • 5+ years of Technical Product Management or Project Management experience
  • Technical savvy, including hands-on knowledge/skill of system integration, databases and business intelligence
  • Agile experience (Scrum Master, Product Owner)
  • Ability to perform business requirements analysis and design
  • Excellent communication and organization skills
  • Capability to identify and mitigate development and implementation risks
  • Bachelor's degree in Computer Science, Operations Management or Business Administration
  • Position may require occasional travel


  • Experience with building retail solutions
  • Exceptional customer service skills, follows up with clients and team members, and takes initiative to anticipate and solve problems
  • Experience with CI/CD processes and releases management

If you have a disability under the Americans with Disabilities Act or similar law, or you require a religious accommodation, and you wish to discuss potential accommodations related to applying for employment at our company, please contact [email protected].

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Employee Testimonials

Bill Poitras
Software Engineer

It’s amazing working with such a diverse group of talented people at Chewy! I really love the culture of fun, collaboration, hard work, and innovation that I’ve seen throughout the company. I especially am impressed the lengths our company strives to wow our customers. I’ve witnessed first-hand how our customer service representatives not only encourage the passion of pet parents, but share their own. I’m grateful for the opportunity to learn so much new technology and the world of e-commerce.

Becca Litwack
Affiliate Marketing Manager

The environment at Chewy is energizing and there is a strong sense of purpose. Our focused attention to the customer leads to great enthusiasm for the work we get to do. There is real comradery on the teams as well – our team frequently lunches together which lends to a friendly work environment, collaboration, and innovation. Having dogs in the office doesn’t hurt either!

Shantesh Kanekar
Director of Software Engineering

The company known for best in class Customer Service knows how to keep its internal customers (our team members) happy, too. There is a positive energy and vibe the moment you set foot in the office. The workforce at Chewy is a vibrant mix of diversity in all aspects but one thing that is common is the shared belief of being the best in class at whatever job function one is in.

Chris Foley
Senior Software Development Manager

Working at Chewy is fast-paced, challenging, and very fulfilling. Each person here has the opportunity to have a profound effect on how we wow both our internal and external customers. We place a very high value on customer service here at Chewy and regardless of what you are working on, the customer satisfaction is always going to be #1. By everyone working towards the same common goal, teamwork organically happens in everything we do.