: Senior Product Manager, Delivery

ezCater is the worlds largest online marketplace for catering a $60+ billion market in the U.S. We make it superbly easy for businesspeople to find and order great food for meetings and events, and we help our catering partners grow their business. Were backed by $320 million in venture funding and in early 2019 were valued at $1.25 billion. Our mission is to power the worlds catering, and well make it happen even more surely if you come help us.


At ezCater, we care a lot about building insanely helpful products that our customers, caterers, and delivery drivers love to use. Your focus will be on fulfillment, which straddles both sides of our marketplace. Were building out tools to help our catering partners better manage their deliveries, provide tracking on all orders, and ensure our customer experience is flawless. Youll lead the team tasked with finding and delivering (pun intended) innovative solutions to some of the most complex product challenges in our space.

What you'll do:

  • Drive the overall vision for this space. Work with internal stakeholders and partners to gather requirements, create user stories, and develop our delivery roadmap
  • Guide cross-functional teams in a highly iterative, rapidly evolving agile environment
  • Drive analysis and recommendations to identify/prioritize the most significant opportunities for simplification and standardization
  • Manage feature development from conception through design, build, release, and iteration
  • Collaborate with business and engineering teams to assess value, usability, and feasibility of menu offerings
  • Create and monitor the ongoing metrics that measure and define success

You have:

  • 5-7 years of Product Management experience, with a proven track record as an individual contributor that has deep expertise in their functional area
  • Experience developing new products or ideas inside of an existing technical ecosystem. Youre able to move fast and advocate for change while allowing your stakeholders to keep crushing their goals too.
  • The ability to build the processes needed for full adoption and support of a new idea and set of features
  • Comfort in a highly-entrepreneurial environment where flexibility, creativity, and initiative are highly-valued
  • Strong diplomacy skills to build consensus between competing business needs and objectives
  • A process that includes regularly engaging with your end users to ensure your solutions meet their needs.
  • A healthy dose of creativity surrounded by data guardrails
  • A highly collaborative approach, supported by excellent communication and organizational skills
  • Experience working directly with agile development teams


What youll get from us:


Importantly, youll get a tremendous amount of authority and autonomy. Youll own your outcomes and see measurable results for your efforts. With ezCaters radical transparency and trust, youll have open access to the data that drives our decisions. You'll have a coaching environment to learn and develop, and ezUniversity sessions will provide plenty of opportunities to expand your mind. At the same time, youll get sane working hours and a huge amount of flexibility around work/life balance. Have people in your life of any age who always, often, or sometimes need your help? We make room for that. Have a bad thing or a good thing happen to you? We make room for that, too.


Oh, and heres what else youll get: Market salary, stock options youll help make worth a lot, the usual holidays, all-you-can-eat vacation, 401K, health/dental/FSA, long-term disability insurance, subsidized T-passes, a great office in the heart of Boston, a tremendous amount of responsibility and autonomy, wicked awesome co-workers, cupcakes (and many more goodies), and knowing that you helped get this rocket ship to the moon.


ezCater is an equal opportunity employer. We embrace humans of every background, appearance, race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, and disability status. At the same time, we do not employ jerks, even brilliant ones.

Full-time

Employee Testimonials

Lexie
Operations

I love how horizontal ezCater is. Everyone’s ideas are listened to, valued, and considered. That goes for anyone who has been here, whether it’s just one day or multiple years.

Nick
Marketing

Here’s ezCater in a nutshell: whip-smart colleagues, zero politicking, and a refreshing optimism that’s paved the way for explosive growth. People are generous. People have fun. 

Jason
Engineering

Imagine a culture where you’re not held back by process or structure. An environment where change is encouraged, where everyone has an equal voice, and where you’re allowed to flex your talents

Alyssa
Partner Content

ezCater's work-life balance leaves nothing to be desired. When we're at work, we get to work hard in an amazing, collaborative, laid-back environment. When we want or need to take time off, we can with no qualms. I'm never stressed about scheduling appointments or dealing with unforeseen circumstances.