: Senior Product Analytics Associate
311 Arsenal Street
Watertown, MA 02472

Employee Testimonials

Office Tour Photos

Video

External Job Title: Senior Product Analytics Associate

Internal Job Title:

Job Profile Code: 102169

Cohort: Associate

IC or People Manager: IC

Department: Varies

Role this Reports to (role/cohort of their reporting Manager): Varies

Number of fulltime-equivalent direct reports:

Commission Eligible: No

FLSA Classification: Exempt

Full Time Location of Role: Varies

Position Summary:

This role is responsible for supporting Product Management with all adhoc data access and analytics questions, as well as with supporting ongoing performance management of KPIs. Expert in a specific data area and frequently expands coverage. This role defines the approach to data acquisition & analysis. Works collaboratively across teams.


Responsibilities may include, but are not limited to:

60% Track the overall success of product initiatives

  • Lead the measuring the success of each product across customers including perceptual metrics, scorecard metrics, adoption and utilization
  • Work with the Product Manager to determine the measures of success and guide good usage of outcome driven metrics
  • Pull user, transaction, and other data from complex systems in order to format into reports for the Product Managers
  • Synthesize results from experiments into data for the Product Managers to interpret success or failure
  • Data mining and analysis to drive product strategy and development


40% Monitor the overall health of products to provide information to Product Teams

  • Coordinate creating and maintaining visuals (e.g. dashboard, report card, etc) to keep Product teams informed and aware of overall health of the product
  • Working with other Product Analytics team members, lead the standardization of success metrics across
  • Manage plan to drive improvement of scorecard metrics, including helping investigate metric levers, cross-functional working groups, and track success of initiatives
  • Develop and manage strong, collaborative relationships with associated product team and other stakeholders, as needed, to help drive results


Education, Experience, & Skills Required

  • Bachelors Degree required; Degree (Bachelors or Masters) in quantitative disciples like Computer Science, Data Engineering, Data Science, Statistics, or Mathematics preferred
  • 5+ years overall professional experience, inclusive of a minimum of 2-3 years of data analytics or data science
  • Strong understanding of database technologies and ability to write code to gather data
  • Ability to effectively create reports and synthesize data into digestible and actionable information
  • Excellent verbal and written communication skills
  • Ability to collaborate across a range of audiences, both internal and external audiences, and across a range of cohort

Behaviors & Abilities Required:

  • Ability to synthesize complex, high quantity and sometimes contradictory information to effectively solve business problems.
  • Ability to drive inter-team collaboration in order to achieve business results.
  • Ability to analyze a variety of information in order to drive strategic product development and client performance.
  • Demonstrated ability to use a variety of tools, techniques, and processes to gather and report data.
  • Ability to collect, combine, and analyze complex qualitative and quantitative information from different sources and formats and distill into manageable, actionable and shareable outputs.
  • Knowledge of, and ability to use, strategies, techniques and tools for effective communication of technical ideas to various audiences
Full-time

Employee Testimonials

Olivia Adams
Lead Member Of Technical Staff

“I enjoy working at athenahealth because I am making something that matters.  My passion isn’t writing code - it’s what writing code enables me to do, which is make something for other people.  And there’s no nobler cause than healthcare.”

 

Sherry Cheuk
Product Operations Manager

“athenahealth has a mission to transform healthcare, which is something I really admire.  Every company out there is trying to grow, but I think our focus on making an impact and delivering value is really powerful.  Our work is about improving people’s lives.”