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Senior Manager, Solution Engineering

WHAT WE ARE ABOUT:

Duck Creek is an insurance industry leader, driving transformation and delivering modern SaaS solutions that help insurers set a new standard and revolutionize how consumers interact with insurance companies.

As a leading technology provider to the insurance industry, we don't just build great software to help insurers conduct business. We deliver software with a fully managed service model that empowers insurance companies to transform their business. With Duck Creek OnDemand, insurers are introducing groundbreaking new products faster than ever before, making smarter data-driven decisions, enhancing the customer experience to meet evolving expectations, and adapting to shifting market conditions and regulatory requirements.

Duck Creek is proud to be a Remote-First employer (if located in Boston the role is Hybrid) empowering our employees with the choice to work from an office, from home, or on a hybrid schedule. Our remote-first environment fosters inclusion, collaboration, and ensures a consistent employee experience regardless of location. We support our employees in making a decision that allows them to be the most productive they can be both at work and home.

If working in a fast-paced, rapidly evolving company that is transforming one of the world's oldest and largest industries into a standard for innovation and open exchange sounds exciting, let us know. We are excited for your career to be Made on Duck Creek.

WHAT YOU'LL DO:

The Solution Engineer provides technical product support during the sales cycle. This role works closely with the Sales and other Solution Consulting staff to promote Duck Creek product offerings. The Solution Engineer will be a subject matter expert able to work directly with sales prospects to present the technical capabilities of the products, addressing technical architecture, integration approaches, security, database, configuration, hardware/software requirements, and project scoping. He/she will conduct presentations, technical demonstrations, and Proof of Concept projects for the product offering, and will work with the Solution Consulting team on proposal development. The position will also work closely with the Product Management team to understand the product strategy/roadmap and to communicate requirements and trends encountered among our prospects.

  • A subject matter expert on the functional and technical aspects of Duck Creek offerings including insurance personas requirements, user experiences and workflows
  • Standard Functional / Technical Demo Support & Triage (Configuration)
  • Custom Functional / Technical Demo Support & Triage (Configuration, Extension, Integration)
  • POC Functional / Technical Demo Support & Triage (Configuration, Extension, Integration)
  • Support RFX proposal process by researching and providing technical responses
  • Develop skills to provide technical demonstrations of solutions
  • Work directly with prospects via presentation, white board discussion and demonstration, how our solutions can meet the specific needs of the carrier.
  • Ability to translate Duck Creek capabilities into benefits/values to meet the prospects unique business needs.
  • Exhibit excellent communication skills (written and verbal).
  • Proven ability to work independently and as a team member
  • Good organizational, multi-tasking, and time-management skills

WHAT YOU'VE DONE:

  • Bachelor's Degree in Computer Science or similar program or an additional 4 years work experience.
  • Minimum of 8 years experience as technology architect, sale engineer, or developer in software development team or software/content implementation team
  • Experience in various IaaS / PaaS / cloud deployment models (e.g., Azure, AWS, Docker, Kubernetes) Azure preferred.
  • Preferred experience in front-end development, using HTML, CSS, JavaScript, JQuery, etc.
  • Experience delivering design solution against a well-defined design system/front-end framework such as Bootstrap or Foundation
  • Hands-on design skills for enterprise UI, user center design / human factors
  • Automated Testing tools experience
  • Capability to collaborate using SharePoint, MS Office/Outlook
  • Understanding XML hierarchy
  • 2 years in customer-facing role and/or experience
  • Clear stage presence and polished presentation skills.
  • Experience in building, positioning SaaS at an enterprise platform/product vendor
  • Experience with metadata driven configuration tools
  • 5 years experience in Insurance Technology

ADDITIONAL NOTES:

If you are located in Boston area, the role will be Hybrid

  • Travel: up to 50%
  • Work Authorization: Legally authorized to work in the country of the job location.

Our global company celebrates & leverages the differences each employee brings to the table. Our success is a direct result of an inclusive culture where opportunities to learn from one another occur regardless of title, seniority, or background. This collaborative and team-oriented approach is at the core of how we operate and continuously improve our products, services, and systems.

As such, Duck Creek is committed to providing equal opportunity to all employees and applicants - to recruit, hire, train, and reward employees for their abilities, achievements, and experience without regard to race, color, gender, religion, sexual orientation, age, national origin, disability, marital, military, or any other protected status.

#LI-Remote

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Duck Creek Technologies

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Duck Creek Technologies gives P&C insurers a genuine path to the future.

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Company Profile

Number of Employees

1,000+ Employees

Open Positions

59

Location(s)

Boston, MA

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Employee Testimonials

Duck Creek Technologies Employee Testimonial

My team inspires me to do my best every day! We are a very collaborative, fun group, we take pride in our work and love that we help give users awesome experiences in the products!

Caleen Alexanderson   –   Sr. UX Architect
Duck Creek Technologies Employee Testimonial

My team empowers me to seek out opportunities to grow my knowledge and innovate with no second-guessing or fear of changing the current way things are done. The level of trust that my team has in me inspires me to be my best each day

Bridget Eastes   –   Associate Manager of Revenue
Duck Creek Technologies Employee Testimonial

I am inspired by being a part of customer successes and employee accomplishments that are built upon tangible contributions and deliverables. The critical thinking, the hard work, and the caring in ways that are infectious and exuberating towards wanting to be a part of the solution, constantly motivates me

Chip Stubbs   –   Senior Manager - Solution Consulting

I am inspired by being a part of customer successes and employee accomplishments that are built upon tangible contributions and deliverables. The critical thinking, the hard work, and the caring in ways that are infectious and exuberating towards wanting to be a part of the solution, constantly motivates me

Henry Bryson   –   Director, Support Engineering
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