: Senior Director of Search

The Opportunity:

The Senior Director of Search is the single-threaded-owner for product discovery, including our Search and Browse teams. This role will lead our existing software engineering and product development teams and build our discovery science teams. This role requires experience in highly performant search architectures, query understanding and relevance model development, testing methodologies, and an unwavering focus on customer experience. The Senior Director of Search is a key leader within Chewy that must be equally comfortable working closely with our business teams as well as discussing detailed engineering and machine learning topics. This person will help define company-wide best practices in discovery. The Senior Director of Search role offers a significant opportunity to professionally scale, contribute to the growth of Chewy, and to play meaningful part on our leadership team. It is also a great chance to blend science, engineering, and product with a strong focus on customer experience.

What Youll Do

  • Create the vision, tools, and KPIs required to create a world-class customer experience
  • Foster a culture of data and science-based experimentation within Search and Browse
  • Actively recruit and attract best-in-class product, engineering, and science talent
  • Create methods for adding non-product content (e.g., articles, videos) to search
  • Customer focused management and measurement of Search and Browse performance
  • Experimentation with models, features, and page layouts to improve our customer experience
  • Team and people development activities we hire and develop the best
  • Improve site and search performance (reduce latency, improve scalability)
  • Develop a portfolio of tests that enable continuous innovation but respects the need for long-term investment
  • Be a passionate voice for the power of relevance models, machine learning, and search analytics
  • Setting product strategy, prioritizing features, building consensus, and coordinating feature releases along with internal and external communication
  • Contribute to both short and long-term plans for the Chewy customer experience (not just search)
  • Take part in conferences and external activities while also staying up to date on the latest trends in all aspects of discovery (search, browse, UI, model development)

What You'll Need:

  • 13+ years of E-Commerce and/or Search experience, an advanced degree, and/or a material tenure at a highly innovative company
  • A history of owning, developing, and communicating long-term visions and goals that deliver customer-focused results
  • A history of high-bar experimentation that results in innovative new directions
  • Building culture of data-driven experimentation, learning, and innovation
  • A track record of building high-impact consumer product with measurable business impacts

If you have a disability under the Americans with Disabilities Act or similar law, or you require a religious accommodation, and you wish to discuss potential accommodations related to applying for employment at our company, please contact [email protected].

To access Chewys Privacy Policy, which contains information regarding information collected from job applicants and how we use it, please click here: Chewy Privacy Policy.


Employee Testimonials

Bill Poitras
Software Engineer

It’s amazing working with such a diverse group of talented people at Chewy! I really love the culture of fun, collaboration, hard work, and innovation that I’ve seen throughout the company. I especially am impressed the lengths our company strives to wow our customers. I’ve witnessed first-hand how our customer service representatives not only encourage the passion of pet parents, but share their own. I’m grateful for the opportunity to learn so much new technology and the world of e-commerce.

Becca Litwack
Affiliate Marketing Manager

The environment at Chewy is energizing and there is a strong sense of purpose. Our focused attention to the customer leads to great enthusiasm for the work we get to do. There is real comradery on the teams as well – our team frequently lunches together which lends to a friendly work environment, collaboration, and innovation. Having dogs in the office doesn’t hurt either!

Shantesh Kanekar
Director of Software Engineering

The company known for best in class Customer Service knows how to keep its internal customers (our team members) happy, too. There is a positive energy and vibe the moment you set foot in the office. The workforce at Chewy is a vibrant mix of diversity in all aspects but one thing that is common is the shared belief of being the best in class at whatever job function one is in.

Chris Foley
Senior Software Development Manager

Working at Chewy is fast-paced, challenging, and very fulfilling. Each person here has the opportunity to have a profound effect on how we wow both our internal and external customers. We place a very high value on customer service here at Chewy and regardless of what you are working on, the customer satisfaction is always going to be #1. By everyone working towards the same common goal, teamwork organically happens in everything we do.