: Senior Content Designer
150 Cambridge Park Drive
Cambridge, MA 02140

Employee Testimonials

Video

What’s it like to work at Quick Base? Well, our company, our market and our customers are growing fast. This means all Quick Base employees are engaged in interesting and challenging work, we have the opportunity to try new and different things and lots of room for career advancement (1/3 of our employees are in a new role from 1 year ago!). We work with exceptional colleagues and foster an environment that empowers those closest to the work to make decisions and provide each other the support to move quickly and learn as we go. Quick Base combines the excitement and pace of a startup with the stability and work/life balance of a market leader. Find out if Quick Base is for you!
 
Senior UX Content Designer
Quick Base’s product organization is looking for a Senior UX Content Designer to lead the content design and strategy for a software platform that empowers our customers to create mission-critical apps for their business. The ideal person for this role will be an experienced content strategist who uses data and insights to optimize in-product and help content for our user personas. 
 
You’ll partner with product teams and product management to design in-product guidance patterns, then you’ll coach engineers and other designers on how to leverage that system to develop UI copy that is relevant, clear, and meaningful. By building strong relationships with our sales, marketing, and customer success partners, you’ll also outline a strategy for how we communicate with users and prospects in product. 
 
What We'd Like From You:
  • 7+ years of UX content strategy, including writing experience for digital products and interactions.
  • An expert in content design, with demonstrated experience in establishing and executing content strategy in software.
  • Experience writing help documentation and with content management systems for serving up documentation.
  • Extensive experience working with visual and interaction designers as well as engineers and PMs on agile teams.
  • A curious self-starter who isn't afraid of ambiguity and is eager to find opportunities and solve for them by leveraging user insights and data.
  • Able to build meaningful relationships across multidisciplinary teams to cultivate empathy, while also moving a team forward.
  • Willing to regularly reflect on their work, and continuously strive for better ways of communicating, coaching, and learning.
What This Role Has In Store:
  • Know our product and users inside and out, prioritize work where our team can have the most impact, and connect your content decisions to user outcomes and business goals.
  • Drive the content strategy of in-product guidance using Pendo, as well as our user documentation in our online help.
  • Use data and research to develop a strong understanding of customers’ pain points–and use content design and clear writing to elegantly solve them.
  • Contribute to a voice, tone, and style guide and work with interaction and visual designers to create patterns for our design language.
  • Communicate your ideas and UX best practices to successfully convince, motivate, and inspire stakeholders.
  • Partner with others who develop content in other parts of the user journey—marketing for example—so that we can provide a consistent narrative that aligns with the Quick Base brand.
  • Coach designers, product managers, and engineers to write content that brings clarity and confidence to users.
Full-time

Employee Testimonials

Alice Hinshaw
Product Manager

What do you do at Quick Base?

I am a Product Manager. That means I get to help our new customers plan, build, and deploy their first apps with Quick Base. 

What does Customer-Obsessed mean to you?

Customer-Obsessed to me means always going the extra mile to make sure my clients are getting the most value out of Quick Base and to make sure they have everything they need to feel comfortable at every point in the building process. 

Tell us about a time you exhibited Quick Base's value of "Customer-Obsessed"?

After being out of the office for Empower and vacation I was checking in on the health of one of my accounts to see if they had registered for any University courses or submitted any Care cases etc. while I was away. I found they had submitted a Care case asking for ideas on how to set up a unique formula field that would count the number of records created each day and label each record with its number. I learned that this was an incredibly complex problem, so I got curious about this and decided to do a little more digging to see what I could set up. After a little tinkering I was able to come up with a creative, streamlined solution that I passed on to the client. They were thrilled I had taken the extra initiative to figure this out and we are slated to implement the solution in their app next week!

What's your favorite part about working at Quick Base?

My favorite part about working at Quick Base is getting to see all of the diverse ways our customers use it to solve their workflow problems. With such a versatile product I'm always fascinated to see how our customers have tailored it to suit their needs!

Steve Percoco
VP, Sales Strategy & Innovation

What do you do at Quick Base?

I get to help people, prospects and customers, transform the way they and the companies where they’re employed, do their work. I am forever impressed by the way teams put our technology to work in their business.

What does "Courageous" mean to you?

Doing what’s right, always, even if doing what’s right goes against the tide, the grain, the consensus.

How do you exhibit Quick Base's value of "Courageous"?

Pioneering and presenting new commercial approaches for customers and partners that are not yet stood up – but for which deliver value for Quick Base and our customers.

What's your favorite part about working at Quick Base?

I run to work every morning, gratefully, simply to have the chance to sell and help sales people sell our capability - the stories I get to tell after learning what our customers do with Quick Base.  It’s “expletive” awesome.

 

Ryan Murray
Senior Application Developer

What do you do at Quick Base?

I'm a senior application developer on the Business Enablement Team. I build the Quick Base apps that help run Quick Base!!

What does “Simplify” mean to you?

To Simplify something is to break down all the clutter and focus on what's truly important.

Tell us about a time in which you exhibited Quick Base’s value of “Simplify”?

Every day! Our colleagues will come to us with a problem or a process that they want to systematize. It's our job to Simplify that process and build it into Quick Base

What’s your favorite part about working at Quick Base?

Easily the people. We work with a great team full of passionate people who are always trying to make Quick Base better.

Meg Ashur
Senior Counsel

What do you do at Quick Base?

I work closely with teams across the organization to problem solve, and support them by providing legal advice. My day to day often includes contract negotiation, document drafting, calls with customers and vendors, corporate governance and compliance work, and keeping up with an ever-changing regulatory landscape.

What does "Trusted" mean to you?

Trusted means being a reliable resource to the teams that I support, and in turn, to our customers. It means being open when I don’t have an answer on the tip of my tongue, but then figuring out and providing that answer in time for it to be useful.

Tell us about a time that you exhibited Quick Base's value of "Trusted"?

As an attorney, I am bound by confidentiality obligations that make it difficult to describe a specific instance. I guess that in itself is an example of how I am "Trusted"! 

What's your favorite part about working at Quick Base?

I love the work environment. My coworkers are a major part of this—the people here work hard, are smart and creative, and are fun to be around. Everyone here contributes to moving the needle forward on our product and our in workplace. The way we work is another huge component—I love that we run our business on our product, we really live what we preach. I have a hand in creating the applications that I use every day to do my job. As a non-technical person, that feels really good.

Gev Hovsepyan
Senior Software Engineer

What do you do at Quick Base?

I’m Senior Product Manager at Quick Base, focused on platform governance and security.

What does “Exceptional” mean to you?

Exceptional for me means to wake up every day and know that you are going to do everything you can to be better person, professional, husband, etc. than yesterday.

Tell us about a time in which you exhibited Quick Base’s value of “Exceptional”?

Recently I helped to organize first  Quick Base Hackathon, and the reason I did that was because I wanted to do something more than just being good product manager, I wanted to serve the teams that deliver value to our customers every day.

What’s your favorite part about working at Quick Base?

Here at Quick Base we build product that helps our customers to be more productive, more agile, more effective every day, which saves them time and resources that they spend on things that matter to them. With every feature we deliver we are making an impact, and that’s my favorite part about working at Quick Base.