: Senior Business Operations Analyst

Rapid7 is a leading provider of security data and analytics solutions that enable organizations to implement an active, analytics-driven approach to cyber security. We combine our extensive experience in security data and analytics and deep insight into attacker behaviors and techniques to make sense of the wealth of data available to organizations about their IT environments and users. Our solutions empower organizations to prevent attacks by providing visibility into vulnerabilities and to rapidly detect compromises, respond to breaches, and correct the underlying causes of attacks. Rapid7 is trusted by more than 9000 organizations across 125 countries, including 52% of the Fortune 100. To learn more about Rapid7 or get involved in our threat research, visit www.rapid7.com.

As a Senior Business Operations Analyst you will be a key member in the Managed Services team and act as a thought leader and impact the direction of Rapid7s future! This highly visible position will partner closely with the Sr. Manager of Services Business Operations, and VP of Managed Services, and act as a key contributor towards tactical and strategic goals.

You thrive in a dynamic environment, contribute innovative ideas, are a self starter who can identify business issues and determine ways to directly tackle them, possess effective financial and project management skills, and assist in the evolution of our operational and financial model.

This position is responsible for supporting a large growth business unit by providing insight and visibility towards key financial and operational trends such as: Bookings, Revenue, Pricing and Discounting, Pipeline and Forecasting Management, Capacity Planning, etc, as well as pioneering new methods of analysis to move the business unit from reactive to proactive in search of market leadership! This role will act as a direct support function to the Managed Services team, Sales team, and other cross-functions in support of Rapid7s Managed Services offerings.

Essential responsibilities:

  • Develop reporting requirements to resolve a variety of business-related challenges including visibility into metrics, and capacity and staffing decisions.

  • Develop reports and data requirements to optimize business analysis capability.

  • Improve reporting and analytics processes and tools, working with IT, Business Intelligence, and relevant business communities to recommend improvements to IT platform, systems, data flow and reporting.

  • Deliver advanced information and data interpretation of the managed services business to internal stakeholders.

  • Perform, and apply in data visualization tools, standard financial analysis such as Total Cost of Ownership (TCO), Return on Investment (ROI or CAGR), PvA, Discounting trends and/or Net Present Value (NPV).

  • Provide strategic technical insight with respect to the Managed Services Business and share expertise to optimize decision making by business leaders.

  • Communicate business state by publishing high quality project reports and presentations with the ability to use data to tell a story.

  • Evaluate business process implications of system requirements and make appropriate redesign recommendations.

  • Collaborate with Rapid7s internal network of business operations and analytical leaders to drive the integrity and completeness of operational and financial reporting and controls.

  • Understand the Managed Services offering sets and service delivery to be able to make educated decisions on deal architecture and effectively provide guidance on deal support.

  • Provide direct sales support in relation to Managed Services deal and opportunity support - discount and margin review, SOW and quote review, deal structuring.

In return you will bring:

  • Bachelors Degree in Operations, Finance, Economics or Business required and a minimum of 4 - 6 years of related experience in a SW or SaaS Operations environment.

  • Expert knowledge of Excel/Google Sheets, MS Office and G-Suite tools.

  • Experience with Netsuite, SalesForce or similar CRM or ERP systems.

  • Top-notch data analysis skills; ability to analyze business information and draw accurate conclusions.

  • Strong interpersonal and communication skills, including establishing credibility and trust with internal customers and building influential relationships with partners in the business.

  • Ability to troubleshoot and problem-solve complex data flow and production challenges.

  • Self-starter without requiring prescribed direction or actions; Youre able to diagnose business and process challenges, and drive initiatives to address those challenges.

  • Strong track record of being highly organized with an emphasis on attention to detail and capable of managing multiple work streams at the same time.

  • Possesses the confidence to implement change and improve on the status quo.

  • Quick learner who is naturally curious and thrives in the face of the unexpected, ambiguity and change.

  • Team-oriented mindset with proven ability to drive impact through influence and collaboration across multiple functions and levels of an organization.

  • Strong work ethic, sense of urgency, and customer service mentality.

Nice to have but not required:

  • Experience with Data Visualization tools such as Domo, Tableau, PowerBI, etc is a plus.

  • Experience in change management practices is a plus.


Employee Testimonials

James Green
Senior Director, Software Engineering

"My favorite memory of being a 'Moose' is our first ever company-wide hackathon in Cambridge. After a fun–filled week for the company kick-off, we still managed to deliver, through the night, on some amazing ideas."

Brett Garofalo
Manager, Mid-Market Sales

"I am not a natural–born salesperson or leader. Rapid7 gave me the mentorship opportunities and leeway to develop those skillsets. Having the support of my management allowed me to take risks and learn from mistakes instead of being tentative and afraid to put myself out there."

Aniket Menon Rapid7
Aniket Menon
Director, Product Management

"I love the infectious energy and fast–paced nature of the job. Unrelenting progress towards becoming the #1 company in Cyber Security. The sheer number of Products and Services we have launched in the last two years is a staggering achievement."

Dennis Nahas Rapid7
Dennis Nahas
Manager of Engineering, IT Devops

"The most fulfilling moments are seeing our products name dropped in the security press, knowing we all contributed to that."

Chris Wallace Rapid7
Chris Wallace
Director, People Strategy

"It's pretty cool to look around the room and know that I played a part in making all of that happen, and that I hopefully helped those people move into a role that they find really rewarding and exciting. Especially in a company where they in turn can have a big impact and take their careers to the next level. The fact that they are all good people, and that we all manage to have a bit of fun in the process, helps too."

Roy Hodgman Rapid7
Roy Hodgman
Manager, Data Scientist

"I feel that [our core value for] continuous learning best represents me because it's been essential to my career here. There are no shortage of tools and techniques that can be applied to the projects I work on, and despite what I think I might know about the problem at hand, more often than not there are new and novel ways to approach it."