: Sales Operations and CRM Project Manager
100 Dover Street
Somerville, MA 02144

Employee Testimonials

Nelson Lead Developer
François Product Owner


Mirakl is powering the platform economy by providing the leading technology and partner ecosystem needed to launch an eCommerce marketplace. We are:

  • The global leader in marketplace platform software, at the heart of digital transformation of the world's largest organizations
  • A global company, headquartered in Paris, with 260+ employees and offices in Boston, London, Munich, Barcelona, Stockholm, and So Paulo
  • A rapidly growing organization that recently raised a $70M Series C round of funding from prestigious investors Bain Capital Ventures, Elaia, Felix Capital, and 83 North bringing our total investment to $100M
  • Enabling over 250 of the worlds leading B2B and B2C companies including Urban Outfitters, Afound (H&M), Toyota Materials Handling, and Walmart Mexico to offer more, learn more, and sell more
  • True to our core values of: Innovate & Inspire, Satisfy & Empower Clients, Get Things Done, Go Above & Beyond, and Work Hard Together

Mirakl has grown its headcount by 200% in the last two years and will continue to bring onboard the best and brightest in 2019 and beyond. By 2020, Gartner predicts that over 50% of all online sellers will adopt marketplaces or include third-party sales in their eCommerce ecosystems. To support this rapid adoption of the marketplace model and further accelerate our growth, Mirakl is looking for a Sales Operations & CRM Project Manager.

Your Responsibilities:

Administer the internal Salesforce.com (SFDC) instance primarily for sales and marketing

Provide routine support and user maintenance for SFDC along with working with support on end user issues

Manage and administer sales systems including but not limited to: HubSpot, Salesloft, Yesware

Drive best practices in adhering to data quality within our systems

Continuously identify opportunities for operational improvements, process efficiency gains, and sales productivity increases

Assist in additional reporting and analytic projects

Design, configure and test any administration of SFDC including but not limited to: new packages, custom objects, workflow rules, custom fields, and validation rules

Maintain a holistic view of all business processes and users in the system to understand cross-functional impacts with regard to configuration, process, workflow and reporting

Work collaboratively across functional teams to develop and advance sophisticated, quantitative analysis, translating internal and external data into actionable insights.

Participate in developing strategy, processes, and operating procedures to a growing and international Sales organization


2-4 year work experience in a Salesforce Admin role responsible for technical implementations, day-to-day operations, and long-term maintenance - preferably in a software or high-growth e-commerce company

Proven experience of scaling a SF instance

Detail oriented and deadline driven

Excellent written and oral communication skills

Ability to recognize, analyze, and effectively solve problems in a timely and organized manner using industry best practices and procedures

Salesforce.com Admin Certification preferred

Proficient in Google suite of products


Employee Testimonials

Nelson Lead Developer
Lead Developer

Mirakl is still a people-centric company organized around the R&D team. We work with agile methods, which requires strong implications by all our developers. This creates a great team spirit and makes for a warm working environment.

François Product Owner
Product Owner

I am proud to bring this knowledge and skills to good use at Mirakl, and have the opportunity of bettering them daily at Mirakl.

Nagi Technical Leader
Technical Leader

I was motivated by the founders’ ambition and the perspective of developing a product from scratch.