PatientPing is a Boston-based care collaboration platform that reduces the cost of healthcare and improves patient outcomes by seamlessly connecting providers to coordinate patient care. The platform enables providers to collaborate on shared patients through a comprehensive suite of solutions and allows provider organizations, health plans, governments, individuals and the organizations supporting them to leverage this real-time data to reach their shared goals of improving the efficiency of our healthcare system.
We are actively hiring a full-time Roster Coordinator Engineer to join our team and create something meaningful that will greatly impact peoples lives. PatientPing receives data files from our customers that facilitate the coordination of care management. This role will primarily be responsible for concurrently managing the lifecycle of many data files, using internal tools to process and maintain these files, coordinating user account provisioning updates related to such files, and ensuring our customers have confidence in the handling of their data. This position consequently also requires regular provision of feedback to customers as needed. The ideal applicant should be well organized and comfortable explaining technical, data-related concepts file to non-technical customers.
You Will Do:
Create and coordinate a high volume of open request tickets as new files are received
Use PatientPings internal toolkits to validate and process customer data
Work closely with customers to manage expectations on timeline and requirements for ingestion of their data
Train new customers on our data file submission process and specifications
Work with existing customers to continuously improve the quality of their data file submissions
Communicate regular data file feedback to customers and explain the impact to their use of our applications
Coordinate with customer account administrators to serve as the internal account administrator responsible for the permissions of end user accounts
Design ad hoc SQL scripts to correct data management issues
What Success Looks Like:
In 3 months...
Get up to speed quickly on our technology and operational data file process
Build relationships with the data file contacts within our existing customer base
Begin coordinating the data file workflow for a subset of our customers
Perform validation and ingestion of our simplest customers files
In 6 months...
Independently work directly with our customers to continually provide feedback and improve our data file submissions
Manage the data file workflow for our customer base
Contribute to the distillation of our data file operational process
Confidently work directly with customers to maintain user administrative workflows
Perform validation and ingestion of more complicated customers files
In 12 months...
Independently coordinate all customer facing aspects of our data file operational process
Develop and maintain Standard Operating Procedures (SOPs) for our data file process
Assist in designing internal dashboards and reporting to aid in the transparency of our operational process
What You Need:
BA/BS degree preferred
Tenacious and sharp problem solver who does not shy away from, but rather is motivated by, seemingly intractable challenges
Ability to understand client perspectives and build client relationships
Strong self-starter with a track record of proactively getting things done (this also means you are comfortable with ambiguity)
Proficiency in SQL
What You Get:
Join one of the fastest growing health tech companies in the country
Have the autonomy to build something with a brilliant and enthusiastically supportive team
Learn best practices from world class investors and advisors
Become an expert on healthcare delivery system transformation
Receive cash and equity compensation with health, dental, and other benefits
PatientPing is proud to be an equal opportunity employer. We are committed to building a diverse and inclusive culture and celebrate authenticity. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, disability, protected veteran status, or any other legally protected characteristics.
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