: Roster Coordinator Engineer
225 Franklin St, 9th Floor
Boston, MA 02110

Employee Testimonials


PatientPing is a Boston-based care collaboration platform that reduces the cost of healthcare and improves patient outcomes by seamlessly connecting providers to coordinate patient care. The platform enables providers to collaborate on shared patients through a comprehensive suite of solutions and allows provider organizations, health plans, governments, individuals and the organizations supporting them to leverage this real-time data to reach their shared goals of improving the efficiency of our healthcare system.

Job Description:

We are actively hiring a full-time Roster Coordinator Engineer to join our team and create something meaningful that will greatly impact peoples lives. PatientPing receives data files from our customers that facilitate the coordination of care management. This role will primarily be responsible for concurrently managing the lifecycle of many data files, using internal tools to process and maintain these files, coordinating user account provisioning updates related to such files, and ensuring our customers have confidence in the handling of their data. This position consequently also requires regular provision of feedback to customers as needed. The ideal applicant should be well organized and comfortable explaining technical, data-related concepts file to non-technical customers.

You Will Do:

Create and coordinate a high volume of open request tickets as new files are received

Use PatientPings internal toolkits to validate and process customer data

Work closely with customers to manage expectations on timeline and requirements for ingestion of their data

Train new customers on our data file submission process and specifications

Work with existing customers to continuously improve the quality of their data file submissions

Communicate regular data file feedback to customers and explain the impact to their use of our applications

Coordinate with customer account administrators to serve as the internal account administrator responsible for the permissions of end user accounts

Design ad hoc SQL scripts to correct data management issues

What Success Looks Like:

In 3 months...

Get up to speed quickly on our technology and operational data file process

Build relationships with the data file contacts within our existing customer base

Begin coordinating the data file workflow for a subset of our customers

Perform validation and ingestion of our simplest customers files

In 6 months...

Independently work directly with our customers to continually provide feedback and improve our data file submissions

Manage the data file workflow for our customer base

Contribute to the distillation of our data file operational process

Confidently work directly with customers to maintain user administrative workflows

Perform validation and ingestion of more complicated customers files

In 12 months...

Independently coordinate all customer facing aspects of our data file operational process

Develop and maintain Standard Operating Procedures (SOPs) for our data file process

Assist in designing internal dashboards and reporting to aid in the transparency of our operational process

What You Need:

BA/BS degree preferred

Tenacious and sharp problem solver who does not shy away from, but rather is motivated by, seemingly intractable challenges

Ability to understand client perspectives and build client relationships

Strong self-starter with a track record of proactively getting things done (this also means you are comfortable with ambiguity)

Proficiency in SQL

What You Get:

Join one of the fastest growing health tech companies in the country

Have the autonomy to build something with a brilliant and enthusiastically supportive team

Learn best practices from world class investors and advisors

Become an expert on healthcare delivery system transformation

Receive cash and equity compensation with health, dental, and other benefits

PatientPing is proud to be an equal opportunity employer. We are committed to building a diverse and inclusive culture and celebrate authenticity. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, disability, protected veteran status, or any other legally protected characteristics.


Employee Testimonials

Office Manager

Q: How does PatientPing recognize an individual's successes?

A: At PatientPing, we encourage public praise through channels like Slack and Lattice. We also set aside time for shout-outs at our weekly all-hands meeting. At our quarterly company meetings, each department recognizes one or two employees as "Star Pingers” -- we call out the company values they embody and present them with customized pins.

Senior People Operations Lead

Q: How have you experienced career growth?

A: I started working at PatientPing as an Office Manager/EA. Being the 6th hire at a startup means that your role knows no bounds, and I am so grateful to have had the opportunity to explore all aspects of our business from customer support to accounting. I currently support a team of over 100 employees as a Sr. People Operations Lead.


Q: How do you go about fostering creativity amongst your team?

A: Giving them freedom to fail. Creativity inherently means trying something new, which implies risk. We want people to feel free to take risks without feeling the fear of failure! That, and very powerful cold-brew coffee.

VP of Growth

Q: What does success look like on your team?

A: The people that have been successful have these attributes. 1. Grit–they never give up. 2. Adaptability–startups change at a hyper-fast pace, people that embrace change really thrive. 3. Curiosity–they’re constantly learning and improving their skills. 4. Humility–they look at how they can improve themselves and regularly talk about their mistakes.

Lead Software Engineer

What is a day in the life of an engineer at PatientPing?

Every day can be different. You can be heads down implementing a feature, solving problems with the CI infrastructure, hashing out technical designs with fellow engineers, collaborating with product managers and UX designers on solutions for our customers, or sitting in on user research calls to learn first hand about pain points that different people in the healthcare industry face. This, sprinkled with a couple of ping pong matches if you are so inclined, makes life fun and challenging in all the best ways at PatientPing.