: Senior Salesforce Administrator

Acquia is the open digital experience company. We provide the world's most ambitious brands with products built around Drupal to allow them to embrace innovation and create customer moments that matter. At Acquia, we believe in the power of community and collaboration giving our customers and partners the freedom to build tomorrow on their terms.

Headquartered in the U.S., we have been named one of North Americas fastest growing software companies by Deloitte and Inc. Magazine, rated a leader by the analyst community, and named one of the Best Places to Work by the Boston Business Journal. We are Acquia. We are building for the future and we want you to be a part of it!

Position Overview:

Acquia is seeking a Senior Salesforce Administrator to join the Enterprise Business Systems Team in the Information Technology department. We are currently re-implementing Salesforce to support our companys growth and scalability.

As the Senior Salesforce Administrator you will:

  • Serve as a subject matter expert and systems administrator for Salesforce
  • Accountable for the day-to-day configurations, support, maintenance and improvement of Salesforce
  • Participate in the re-implementation process
  • Lead new and existing Salesforce integrations
  • Work closely with functional leaders to maximize the return on investment of the Salesforce platform by developing new business processes
  • Log, track, prioritize, handle and document issues, bugs, enhancement and feature requests in ticketing system

Qualifications:

  • 5+ years of experience working as a Salesforce Administrator
  • Salesforce Advanced Administrator Certification
  • Experience with CPQ and Partner Community (Service Cloud a plus but not required)
  • Understanding of products and price books
  • Experience supporting, designing, and developing Salesforce in an enterprise environment
  • Consistent record of understanding complex business requirements
  • Prior experience in implementing or re-implementing Sales Cloud Lightning
  • Experience integrating and configuring managed packages and API integrations such as Intacct, Gainsight, Docusign, Mavenlink, etc.
  • Ability to create test scripts for User Acceptance Testing (UAT) as new features are deployed
  • Understanding of deployment best practices, including documenting user acceptance tests/sign offs to ensure the quality of developed solutions prior to production deployment
  • Deep understanding of business processes as they relate to the Salesforce application
  • Comfortable with APEX code (our goal is to have minimal APEX used)

About You:

You are dependable, reliable, and able to work independently or as a member of a team. You are a self-starter who thrives in a fast-paced and dynamic work environment. You possess strong problem solving abilities, initiative, and the ability to thrive under pressure. Your communication and interpersonal skills are exceptional.

Acquia is an equal opportunity (EEO) employer. We hire without regard to age, color, disability, gender (including gender identity), marital status, national origin, race, religion, sex, sexual orientation, veteran status, or any other status protected by applicable law.

 

Full-time

Employee Testimonials

Charley
Vice President, Products

My team is able to influence the direction of Acquia by how content is delivered and monetized by global businesses in 2 ways. Acquia's founder created Drupal, the leading open source CMS in the world and we are proud of our close relationship with the Drupal community. We have also pivoted towards DXP capabilities and offer a full suite of solutions to our customers.

Anne
Vice President, Human Resources & Total Rewards

Our rewards program drives peer recognition for great work, helping teams build connections by celebrating our peers’ contributions on a companywide forum augmented with micro-bonuses, which increase motivation, productivity, and engagement.

Brian
Manager, User Experience Research

The trick to empowering creativity from my team is encouraging frequent communication and iteration. Embrace behaviors, not platitudes, that remind the team there is no such thing as failure. Embed creativity and make it more than a tagline. Show that nothing is unsalvageable; focus on ‘why’ things occurred, and make everything a learning opportunity.

Amy P.
Senior Director, Global Talent Development

Our culture of continuous, lifelong learning allows every Acquian opportunities to learn, stretch and grow. With support and coaching from their managers and Global Learning Programs, Acquians have access to a robust online learning platform, a mentor program, and more. Every day offers the opportunity to take on unique challenges.

Rok
Senior Director, Engineering

There are a number of different projects we are always working on from maintenance and performance optimizations to new customer features. For me, the most exciting and rewarding projects are where we release a piece of functionality that excites and delights our customers and makes their jobs easier.

Sym
Manager, UX

I love being part of Acquia's collaborative and creative design team. Our work is so dynamic: from partnering with our research team . . . to working with our engineers to implement our designs . . . it's a truly rewarding experience . . . 

Paul
Director, Business Development

Acquia is a great place to work. The vision, culture, leadership, product and career development are excellent. The collaboration between all departments and how we work together is special and a testament to the great culture that has been built.

Amy H.
Senior Talent Operations Partner

One of my favorite parts of Acquia is partnering with different volunteer organizations. For the past five years, the Boston office has partnered with the Wonderfund (www.wonderfundma.org) to pair Acquians with the holiday wish lists of local children. We sponsored 250 kids in 2019 and look forward to continuing our partnership in 2020!