: Senior Enablement Manager

Senior Enablement Manager


The Senior Enablement Manager job plans, directs, and oversees the Client Enablement Consultants. The Senior Enablement Manager ensures consistent and efficient delivery of our Enablement, Change Management and Adoption programs by ensuring adherence to the Cogito best practices. As People Manager, the Senior Manager assesses, develops, coaches, and supports his/her team in the defining career path and developing the skills to be successful.



RESPONSIBILITIES:


Coach, mentor, and develop the competencies of the existing and future Enablement Consultants


Assess and document, via the performance review process, Enablement Consultants performance to the role and its associated competencies;


Provide oversight and direction with regarding to the Cogito policies and procedures;


Identify, document, and assign training to the Enablement Consultants based on the individual career paths as well as the overall Enablement competencies;


Work with the Enablement Consultants to define individual MBOs at the onset of the quarter to align with the Client Services OKRs as defined by the Senior Leadership Team;


Set-up and conduct regular check-ins of progress and alignment on the deliverables to ensure completion by quarters end;


In collaboration with Senior Director Program Management/Enablement, define the MBO payout metrics for individuals quarterly payout;


Allocate and manage the scheduling of the Client Enablement Consultants to successfully deliver to committed projects in addition to projecting resource allocations based on sales pipeline;


Utilize capacity, time entry, and pipeline reporting to manage resource allocation and drive resource utilization, prevent burn out, identify potential constraints, and forecast upcoming hiring needs;


Partner cross-functionally with Client Success Managers, Program Managers, and Insights Consultants to drive collaboration, teamwork and consistency in delivery;


Identify, propose, and implement new Change Management and adoption-driving strategies to help motivate our end users better interact with Cogito, with an eye on client satisfaction;


Work with each Enablement Consultant to ensure that user are receiving a client-specific delivery of our Change Management and Behavior Change best practices;


Ensure methodical application of each best practice and encourage Enablement Consultants to create tailor-made solutions and proactively propose solutions where needed;


Responsible for ensuring all Enablement processes, methodology and standard artifacts and assets are used throughout client use period by all Enablement Consultants;


Regularly audit and update Enablement artifacts to ensure end users are viewing the most current documentation and the most up to date methodology is being deployed;


Actively participate in Cogito cross functional meetings to include Client Implementation, Red Review, Release Updates, etc...to ensure Client Enablement has a voice, are made aware of any impactful changes, and are ensuring collaboration with proper sign offl;


Weekly review of the Capacity to Actuals with the Enablement Consultants with hyper-focus on forecast for the upcoming 2 weeks and consideration for 8 weeks in total, to understand client, project and resources challenges and opportunities;


General partner with cross functional Client Services Managers Senior to drive collaboration, teamwork and consistency in client delivery;


Conduct weekly Enablement team meetings with defined agendas to ensure the team is in sync, provide company and departmental updates, review Capacity to Actual reporting, and discuss any blockers/challenges that need to be addressed outside of the Enablement team;


Partner with Client Directors in a pre-sales capacity by participating in sales calls and providing artifacts as requested, within reason, to support the sale;


Participate in the Client Services Leadership weekly team meeting, monthly team meeting and quarterly off-sites including ownership of agenda item(s);


Provide updates as requested for the Cogito Feast newsletter and any other corporate communications;


Be an active team member on initiatives as they are defined across the organization to grow the company and improve business processes, to include the release of new products and features;


Identify and schedule internal enablement sessions with cross functional Client Services Managers that will elevate the overall Client Services team, as well as the team members internal knowledge and ability to successfully deliver the Cogito solution.


QUALIFICATIONS:


Bachelor's Degree


A minimum of five years experience in Enablement or Customer Success


A minimum of one year in a supervisory position, minimum of three years in a management position


Strong leadership skills


Strong attention to detail, interpersonal and conflict resolution skills


Observe and Embody Cogitos Operating Principles:Be Emotionally Intelligent, Seek Diverse Perspectives, Always be Growing, Earn Customers for Life


Benefits

- Your choice of comprehensive benefits for you and your familys health, dental, vision, disability, and life insurance

- Frequent catered lunch and live product demos

- 401(k) retirement plan options

- Ongoing professional development and cross-training

- 20 days vacation time, 5 days sick time, 2 floating holidays and 11 company holidays (yes, Patriots Day is a holiday)

- 2 "Be Gentle" personal days

- Company paid parental leave upon hire

- Competitive pay, stock options, and annual bonus eligibility

- Stock options via equity grants

- Eligibility for annual bonus for all non commissioned employees

- Casual and inclusive office atmosphere

- Office Optional policy where Cogicians choose where they work either primarily remote, primarily in office or hybrid

- Ability to support Cogicians anywhere in the US through our Office Optional policy



Equal Opportunity Employer

Cogito is a proud equal opportunity employer. We are committed to fair hiring practices and to creating a welcoming environment for all team members. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, familial status or veteran status.


Authorization to Work

Applicants for employment in the US must be authorized to work in the US.

Full-time

Employee Testimonials

Joel Makhluf
Joel Makhluf
Director of Demand Generation

Cogito is a game changer, blending artificial intelligence, machine learning and behavioral science to elevate the human ability to recognize non-verbal social cues and be more emotionally intelligent. I am impressed with all facets of Cogito and knew I was making the right decision to join their team.

Martha Sager
Martha Sager
Business Development Manager

I work for Cogito because serving behemoth companies whose goals are to be customer-centered by empowering agents with tools that provide for more positive outcomes, benefiting all involved, is work that I am privileged to do.  

Derek Popek
Derek Popek
Talent Manager

I know Cogito is the place for me because it hits everything I look for in a company and in an opportunity. I want to be around brilliant, driven and nice people tackling big challenges and that is exactly what we’re doing at Cogito.