: Program Manager

Cogito is looking for an experienced Program Manager to join our Client Services organization. Our Program Managers ensure that program delivery is on time, contract-compliant, and able to provide committed business value. Our focus is on creating the necessary structure and governance to ensure realization of program benefits, working in concert with the operational and strategic elements of both Cogito and our clients.


A Cogito Program Manager (PM) is passionate about leading teams across our Technical Solutions, Training & Enablement, and Analytics teams to bring the overall Cogito solution to life at the worlds largest companies. The PM proactively manages the project plan and schedule, risks/issues, and process initiatives as they relate to both delivering to our client and improving our delivery methodology. They make data-backed decisions to drive execution and strategy while maintaining a true focus on outcomes. The PM moves quickly while expertly managing stakeholder relationships.

What you'll get to do here

  • Manage the overall delivery of the Cogito solution, while partnering across cross-functional teams of supporting resources
  • Ownership of and responsibility for the program schedule and successful implementation
  • Manage issues, risks, and commitments, technical and operational, to ensure business objectives are met and internal/external obstacles are removed
  • Develop effective relationships across the Cogito Sales, Engineering, and Product functions to ensure alignment
  • Partner closely with Cogito Technical Solutions Architects and Technical Solutions Engineers to build high-performing and scalable solutions
  • Own and manage client and internal team communications at both the Program and Executive levels
  • Initiate and govern methodology and process improvements when identified
  • Be a part of a rapidly growing organization

Your background:

  • 5+ years of Program or Project Management experience in a technology-oriented organization
  • Experience as a Project Manager of enterprise software implementations for large-scale deployments
  • Experienced, confident communicator that can command credibility with Executive stakeholders;
  • Proven ability to drive teams and stakeholders to effective decisions or consensus
  • Demonstrated leadership in aligning process, projects, and people to meet business goals in a cross-functional team setting
  • Experience with enterprise business applications in large Fortune 500 organizations
  • Experience with large, complex contact centers environments and technologies is strongly recommended
  • Bachelors Degree in Business, Management, or equivalent experience
  • Project Management Professional (PMP) certification preferred
  • Ability to travel up to 50% of the time


Benefits

- Your choice of comprehensive benefits for you and your familys health, dental, vision, disability, and life insurance

- Frequent catered lunch and live product demos

- 401(k) retirement plan options

- Ongoing professional development and cross-training

- 20 days vacation time, 5 days sick time, 2 floating holidays and 11 company holidays (yes, Patriots Day is a holiday)

- 2 "Be Gentle" personal days

- Company paid parental leave upon hire

- Competitive pay, stock options, and annual bonus eligibility

- Stock options via equity grants

- Eligibility for annual bonus for all non commissioned employees

- Casual and inclusive office atmosphere

- Office Optional policy where Cogicians choose where they work either primarily remote, primarily in office or hybrid

- Ability to support Cogicians anywhere in the US through our Office Optional policy



Equal Opportunity Employer

Cogito is a proud equal opportunity employer. We are committed to fair hiring practices and to creating a welcoming environment for all team members. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, familial status or veteran status.


Authorization to Work

Applicants for employment in the US must be authorized to work in the US.

Full-time

Employee Testimonials

Joel Makhluf
Joel Makhluf
Director of Demand Generation

Cogito is a game changer, blending artificial intelligence, machine learning and behavioral science to elevate the human ability to recognize non-verbal social cues and be more emotionally intelligent. I am impressed with all facets of Cogito and knew I was making the right decision to join their team.

Martha Sager
Martha Sager
Business Development Manager

I work for Cogito because serving behemoth companies whose goals are to be customer-centered by empowering agents with tools that provide for more positive outcomes, benefiting all involved, is work that I am privileged to do.  

Derek Popek
Derek Popek
Talent Manager

I know Cogito is the place for me because it hits everything I look for in a company and in an opportunity. I want to be around brilliant, driven and nice people tackling big challenges and that is exactly what we’re doing at Cogito.