: IT - System Administrator
30 Braintree Hill Office Park
Braintree, MA 02184

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Have you ever been online trying to pay a bill, and thought to yourself: ‘why are you making it so hard for me to give you my money?’ That’s the problem we solve for mid-market organizations across multiple verticals—primarily utilities, local government, insurance, and consumer finance organizations.  

Invoice Cloud’s SaaS customer engagement, e-billing, and payment platform helps accelerate collections, improve security, reduce costs, and enhance the customer experience.  

Our mission is to bring the Fortune 100 e-payment experience to organizations who don’t have the time, energy, resources, and expertise to build it themselves. The platform has been designed in a way that consistently yields more online payments and paperless enrollments -- driving the positive business outcomes our clients want. Invoice Cloud’s 25% year over year ‘same store sales growth’ is a testament to how effective the service is.  

Invoice Cloud was #902 on the 2018 Inc 5000 list, with a 3-year growth of 550% and named the 3rd fastest growing company in Boston by the Boston Business Journal.

What You’ll Do:

  • Responsible for the maintenance, configuration, and reliable operation of computer systems, servers, and virtualization, and networking
  • Install and upgrade computer components and software, manage virtual servers, manage other technology, and integrate automation processes
  • Manage data center security systems including firewalls and web application firewalls
  • Troubleshoot hardware and software errors by running diagnostics, documenting problems and resolutions, prioritizing problems, and assessing impact of issues
  • Provide documentation and technical specifications to IT staff for planning and implementing new or upgrades of IT infrastructure
  • Perform or delegate regular backup operations and implement appropriate processes for data protection, disaster recovery, and fail over procedures
  • Participate in on-call rotation for after hours emergency support
  • Work with desktop and help desk support efforts resolving issues
  • Manage office technology including security and network systems
  • Responsible for capacity and performance planning and monitoring

Outcomes: First 30 days  

  • Learn our ticketing systems
  • Study our network layout
  • Learn our servers and their function

Outcomes: First 90 days

  • Learn the fundamentals of our security
  • Study the PCI documentation
  • Learn to create new users on all systems
  • Understand our architecture and why it is setup that way

Outcomes: First 180 days 

  • Capable of building new servers securely without supervision
  • Take training on the Barracuda firewalls
  • Take over Windows patching
  • Capable of deploying code packages
  • Capable of managing and deploying RSA Tokens
  • Capable of assisting in Exchange maintenance and troubleshooting

Outcomes: Ongoing 

  •  Maintain our hosted systems
  • Backup the workstation technician
  •  Help with new projects
  • Take work off of the Sr. Systems Administrator

What We Seek: 

  • Associate or Bachelor's degree in Computer Science, Information Technology, System Administration, or a closely related field, or equivalent experience required
  • 3-5 years of network administration and system administration experience
  • System administration and IT certifications in Linux, Microsoft, or other network related fields are a plus
  • Working knowledge of virtualization, Hyper-V, or equivalent
  • Experience with firewalls and web application firewalls
  • Working knowledge of LAN/WAN networking is required.
  • Strong knowledge of systems and networking software, hardware, and networking protocols
  • Experience with scripting and automation tools
  • A proven track record of developing and implementing IT strategy and plans
  • Strong knowledge of implementing and effectively developing help desk and IT operations best practices, including expert knowledge of security, storage, data protection, and disaster recovery protocols
  • Certifications: A+, Network +, and hardware vendors
  • Excellent customer service/problem-solving skills.
  • Excellent communication skills both verbal and written.

Invoice Cloud is an Equal Opportunity Employer. 

Invoice Cloud provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. 

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. 

About Invoice Cloud: 

Our mission is to bring the Fortune 100 e-payment experience to organizations who don’t have the time/energy/resources to build it themselves. The platform has been designed in a way that consistently yields more online payments and paperless enrollments -- driving the positive business outcomes our clients want. Invoice Cloud’s 25% YoY ‘same store sales growth’ is a testament to how effective the service is. 

Invoice Cloud was #902 on the 2018 Inc 5000 list, with a 3-year growth of 550% and named the 3rd fastest growing company in Boston by the Boston Business Journal. 

To all recruitment agencies: Invoice Cloud does not accept agency resumes. Please do not forward resumes to our job’s alias, employees, or any other organization location. Invoice Cloud is not responsible for any fees related to unsolicited resumes. 

Full-time