We're looking for a Customer Success Manager as we continue to grow! You will be a trusted advisor to our customers. You have a consultative mindset and aim to please. You can understand several business goals and processes across industries, tying them back to the Quickbase product, demonstrating the value of doing more with Quickbase. In short, you will own the success journey of our customers ensuring they have the right resources to accomplish their goals.
Drive Account Growth and Retention: Work with a broad set of customers to guide them to be successful with Quickbase; from goal setting and planning, to application building, governance, and deployment. Proactively engage customers ensuring they are receiving the value they expect and more.
Ensure Customer Goals are Achieved & Outcome of Service Packages are Delivered: Quickly analyze customer's goals; determine the best approach to maximize their return on using our platform. Partner with the customer to develop a blueprint for success, aligning goals to solutions built on the Quickbase platform, and presenting best practices to strengthen their adoption of Quickbase.
Promote Adoption across Customer Organizations: Analyze product adoption; provide insight into how customers are using Quickbase, identify opportunities to improve their value of the service, and set them on the path to success.
Develop Strong Relationships: Manage simultaneous customer engagements efficiently with a focus on time to value. Cultivate relationships with several key stakeholders in a variety of roles. Establish champions of the product and develop strategic relationships; create continued value and become a trusted advisor.
Win Together: Work cross-functionally with the appropriate internal teams to support your customers. Work collaboratively with Account Executives and Customer Success teammates to drive change across a diverse account base.
BS degree required
5+ years in a customer facing role preferred
Project management skills
Experience supporting SaaS or other complex IT projects within large enterprises
Business process, data modeling and workflow experience
Hands-on advanced knowledge of Quickbase
Flexibility for travel (approximately 20%)