: Account Manager

Join the Client Facing Team of a high growth Population Health and Analytics software company. Were a team of friendly data geeks and healthcare experts who are passionate about helping organizations succeed in value-based care. We provide technology that enables even the most complex healthcare organizations to acquire, analyze and use the richest data to solve their most challenging issues. Ideate with the best minds in healthcare through our advisory network. Build with engineers that have 5+ years using Hadoop, Scala and Spark to get jet engines to communicate, others that spent 10 years working in the data trenches created by healthcares switch from fee for service to fee for value, and still others with unparalleled capabilities in using data viz to make sense of massive data sets all focused on pulling healthcare tech into modernity.


Responsibilities

The Account Manager is responsible for leading Analytics implementations, including defining customer objectives, developing engagement roadmaps, managing implementation efforts, and advising customers with an eye towards delivering to milestones, building constructive customer relationships, and establishing high customer satisfaction.

The Account Manager:

  • Runs product implementations, developing project plan and coordinating kickoff, product installation, validation, training, and go live.
  • Educates customer resources on Arcadias technical implementation processes, product architecture and functionality, and best practices around complex healthcare data integration and platform usage to drive quality improvement, analyze and manage cost and utilization, and improve risk adjustment accuracy.
  • Establishes engagement goals, priorities, and timelines, develops a detailed project plan oriented around customer and internal objectives, and manages tasks on a day-to-day basis and reports status.
  • Escalates and leads resolution of risks and issues, including understanding complex technical challenges and designing custom solutions leveraging Arcadias products and service capabilities.
  • Responsible for customer communications and owns all standing and ad-hoc project meetings.
  • Coordinates customer, internal, and third-party activities. Ensures project team collaboration and early escalation if project is tracking behind.
  • Demonstrates strong organizational, presentation, and customer service skills; communicates effectively on data structures and platform architecture.
  • Clearly communicate program/project status, issues, risks, plans, etc. to senior management.
  • Performs other related duties as assigned or requested.

Position Requirements:

  • Bachelors degree
  • At least 5 -7 years leading account implementation processes in the software or technology arena in healthcare, preferably with claims and clinical data integration; in depth knowledge of and up to date hands-on experience with project management principles, tools and methods; ability to identify and effectively mitigate project- and account-level risks.
  • Extensive healthcare experience, including industry knowledge of population health and value-based care required, including ability to master an in-depth understanding of our solutions, client strategic context, and industry trends to effectively advise clients as a trusted adviser in leveraging the data asset and platform.
  • Experience with data aggregation and analysis with EHR and claims data strongly preferred, including experience with Tableau, QlikView, and SQL.
  • Excellent presentation and communication skills, including ability to create powerful materials in -Microsoft PowerPoint, Excel, Word, etc.
  • Must have the ability to lead successful client meetings with executive, operational, clinical, and technical stakeholders.
  • Strong problem solving, interpersonal, and organizational skills
  • Team attitude and the ability to foster team atmosphere within each project team; ability to work effectively with remote teams.
  • 25% travel possible sporadically for client meetings.




About Arcadia

Arcadia.io helps innovative healthcare systems and health plans around the country transform healthcare to reduce cost while improving patient health. We do this by aggregating massive amounts of clinical and claims data, applying algorithms to identify opportunities to provide better patient care, and making those opportunities actionable by physicians at the point of care in near-real time. We are passionate about helping our customers drive meaningful outcomes. We are growing fast and have emerged as the market leader in the highly competitive population health management software and value-based care services markets, and we have been recognized by industry analysts KLAS, IDC, Forrester and Chilmark for our leadership. For a better sense of our brand and products, please explore our website, our online resources, and our interactive Data Gallery.


This position is responsible for following all Security policies and procedures in order to protect all PHI under Arcadia's custodianship as well as Arcadia Intellectual Properties. For any security-specific roles, the responsibilities would be further defined by the hiring manager.

Full-time

Employee Testimonials

Arcadia Testimonial
Tessa Geron
Implementation Manager

It’s been really exciting to be encouraged to speak up and ask questions. I look
forward to coming into the office every day knowing that my contributions to my
team are valued.

Arcadia Testimonial
Bob Dupuis
VP, Enterprise Architecture and Security

I really love the people I work with and the people on my teams. Many of them are like family to me, as we have worked together for more than 15 years.  I truly enjoy watching them grow and become successful here.

Arcadia Testimonial
Duncan Stephens
Client Success Manager

We have a product that is the best in the business, we can come in and implement it, and we know how to make our customers successful using it.  This makes us a trusted partner for customers coming on board for the first time, and it has cemented our relationships with legacy accounts who have seen us double down on what we’re good at.  The maturation of our technology is incredible.

Arcadia Testimonial
Kelsey Wade
Senior Technical Lead

We tend to find the right fit for people to do the work that is most valuable to both themselves and Arcadia. Even if you are entry-level, we really look to place you in roles that best use your strengths. I don’t think most people expect that portability and flexibility as a new person coming into a company.