: Product Manager
311 Arsenal Street
Watertown, MA 02472

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External Job Title: Product Manager

Internal Job Title: Manager Product Management - MGI

Workday Job Profile Code: 101081 - Product Manager

Cohort: Manager (IC)

Department: COO (Varies)

Reports to: Senior Manager, Product Management; or Director, Product Management

Number of fulltime-equivalent direct reports: 0

Commission Eligible: N/A

FLSA Classification: Exempt-Administrative

Full Time Location of Role: WAT, AUS

Travel: 15-30%

The Opportunity:
You will fill a critical role on our product management team where you will drive product design and deployment of product services for our clients. You will do so in an exciting environment driven by a desire to enable more efficient and effective care.

Position Summary:
The Product Manager is responsible for one product area within their overarching Products portfolio; understanding the market and customer, contributing to a product vision, developing business cases, ensuring a product or set of product features meets business requirements and driving the creation and delivery of the product. This position will work daily within scrum teams defining and writing user stories, prioritizing product backlogs, and making trade off decisions between scope and schedule.


Responsibilities include but are not limited to:

  • 55% Coordinate and contribute to the definition of assigned product area
    • Drive ongoing backlog allocations and prioritization of customer jobs to solve within area of responsibility
    • Define epics and user stories, clearly articulating business requirements for the problems were trying to solve - including UX/CX/Support requirements
    • Understand the market opportunity via user needs, market forces and applicable business models; with regards to what would best serve our clients today as well as in the future
    • Identify and track metrics and success criteria to create transparency and visibility to program success and opportunities for improvement Requesting analyses to inform backlog
    • Partner with Product Management leaders to be the voice of product decisions within the organization
    • Represent the customer for assigned product area, demonstrating responsibility for end-to-end customer journey and touchpoints
    • Assist Product Management leaders in ID'ing business opportunities that will drive product success (including pricing and/or build/buy decisions)
  • 45% Cross-Functional Coordination and Stakeholder Management
    • Serve as Product Owner for scrum teams covering assigned product area
      • Help to remove obstacles to effective and efficient product delivery from scrum teams
      • Establish effective relationships with key stakeholders across athena in order to streamline process of gathering ideas/inputs that improve product decisions
    • Partner with Product Management leaders to drive portfolio and product strategy
      • Act as accountable party for the portfolio and product strategy of assigned product area, via product roadmaps
      • Provide input to PRSM/portfolio planning process for assigned product area.
      • Collaborate with others to develop expertise in market and competition for your services; Understanding what's next and when to stay the course
    • Design alphas and beta to ensure proper feedback will be received
    • Manage the priorities and expectations of multiple stakeholders (eg. customer, sales, partners) to gain inputs to portfolio
    • Engage with Sales, AM, Product Marketing, and other internal partner teams as needed to determine best ways to communicate product to customers; and to assist Product Management leadership with service descriptions
    • Contribute to the development of overall product management team by lending your knowledge and experience to teach others what you know
      • Learn from others based upon their experience in order to improve product owner capabilities
      • Effectively prioritize work assignments for Product Associates and Sr. Associates as needed; offering timely and actionable feedback on work in order to improve the quality and utility of their analysis and deliverables


        Education, Experience, & Skills Required

  • Bachelors Degree required; Degree (Bachelors or Masters) in Computer Science, Business, or Product Design preferred
  • Understanding of healthcare / health IT environment preferred
  • 2 - 5 years or product management experience
  • Agile experience or certification a plus
  • 3-7 years working with stakeholders in a business environment, working across cross-functional groups
  • Technical understanding (mobile, SaaS, data) ability to gut check technical feasibility and timelines and remove technical development barriers
  • Experience bringing products to market
  • Understanding of product management best practices, including agile development environments
  • Demonstrated success at driving innovation in a dynamic environment using analytic and quantitative capabilities
  • Excellent verbal and written communication skills

    Behaviors & Abilities Required:

  • Passion for improving healthcare, with empathy for the user of our products and services
  • Strong negotiation and problem solving skills, with energy & enthusiasm for solving unknowns
  • Ability to influence both horizontally and vertically inside and outside of athena
  • Appreciation for the software development process and the varying personalities in the cross-functional groups we work with
  • Experienced, confident presenter to all audiences
  • Ability to prioritize and to multi-task in a face paced environment, manage several projects simultaneously, meet deadlines, and communicate potential conflicts to manager
  • Ability to work independently as well as part of an extended, cross-functional team
  • Travel required, predicting 15%-30% depending on time of year; will include client site visits, conferences, Sales and Marketing events, and trainings

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Please reference the Job Description Template Reference Guide prior to populating

External Job Title: Product Manager, Mobile Services

Internal Job Title: Product Manager

Job Profile Code: 101081

Cohort: Manager-IC

Department: 3299 Epocrates PI

Reports to: Senior Manager, Product Management

Number of fulltime-equivalent direct reports: 0

Commission Eligible: N/A

FLSA Classification: Exempt-Administrative

Full Time Location of Role: San Francisco

Travel: 10%

The Opportunity:

Epocrates is the #1 mobile service used by health care professionals. athenahealth is the leader in open, cloud-based health IT solutions. Combined, we have a unique opportunity to create a truly engaging and personalized mobile experience for clinicians. As part of the Mobile Services division, you will fill a critical role on our product management team where you will drive product design and deployment of the next generation of mobile services for clinicians. You will do so in an exciting environment driven by a desire to enable more efficient and effective care.

Position Summary:
The Product Manager is responsible for understanding the market and customer, contributing to a product vision, developing business cases, ensuring a product or set of product features meets business requirements and driving the creation and delivery of the product. This position will work daily within scrum teams defining and writing user stories, prioritizing product backlogs, and making trade off decisions between scope and schedule. This position reports to the co-head of Product Management for Mobile Services.


Responsibilities include but are not limited to:

70% Product Development:

  • Coordinate and contribute to the definition and delivery of the Mobile Services product.
  • Understand user needs, market forces and applicable business models; Propose and enact solutions to optimize across all such inputs
  • Clearly articulate business requirements for the problems were trying to solve
  • Drive ongoing backlog allocations and prioritization; patriciate in agile process
  • Identify and track metrics and success criteria to create transparency and visibility to program success and opportunities for improvement
  • Be the voice of these product decisions within the organization
  • Own the portfolio and product strategy through product roadmaps
  • Drive business requirements through lifecycle of the product, including UX/CX/Support requirements
  • Split time between current efforts and future strategy; be an expert in market and competition for your services. Understand what's next and when to stay the course

20% Cross-Functional Coordination and Stakeholder Management

  • Establish relationships with key stakeholders across athena
  • Manage the priorities and expectations of multiple stakeholders (eg. customer, sales, partners) to gain inputs to portfolio
  • Engage Product Marketing on the best ways to communicate the product to customers
  • Remove obstacles to effective and efficient product delivery

10% Team Development

  • Contribute to the development of our product management team and site by lending your knowledge and experience to teach others what you know
  • Learn from others based upon their experience


Education, Experience, & Skills Required

  • Bachelors Degree
  • 2 - 5 years or product management experience
  • 3-7 years working with stakeholders in a business environment, working across cross-functional groups
  • Technical understanding (mobile, SaaS, data) ability to gut check technical feasibility and timelines and remove technical development barriers
  • Experience bringing products to market
  • Understanding of product management best practices, including agile development environments
  • Demonstrated success at driving innovation in a dynamic environment
  • Excellent verbal and written communication skills
  • Non-required qualifications that may also be beneficial
    • Degree (Bachelors or Masters) in Computer Science, Business, Product Design or similar
    • Understanding of healthcare / health IT environment

Behaviors & Abilities Required:

  • Energy & enthusiasm for solving problems
  • Passion for improving healthcare
  • Highly collaborative, able to work effectively on cross functional teams
  • Ability to prioritize and multi-task in a fast-paced environment
  • Empathy for the user
  • Analytic and quantitative capabilities ability to use data to drive product decisions
  • Flexibility to adapt to the ever-changing needs of a dynamic business
  • Appreciation for the software development process and the varying personalities in the cross-functional groups we work with

________________________________________________________________________________________________

Please reference the Job Description Template Reference Guide prior to populating

External Job Title: Manager Product Management

Internal Job Title: Manager Product Management

Job Profile Code: 101081

Cohort: Manager (IC)

Department: athenaCare

Reports to: Director, Product Management or Senior Manager, Product Management

Number of fulltime-equivalent direct reports: 0

Commission Eligible: No

FLSA Classification: Exempt

Full Time Location of Role: Watertown, MA

Travel: Up to 15%


The Opportunity:

athenaCare is the service arm of athenahealth and is responsible for Customer Onboarding, Customer Support, and Customer Success management. As a Product Manager, you will drive strategic product and service direction by assessing business needs and opportunities, and will pursue those opportunities through active management of the athenaCare product roadmap.

Position Summary:

The Product Manager, athenaCare is responsible for understanding the service needs of athenahealth users throughout their customer lifecycle. You will define and drive initiatives that improve the effectiveness of our services, as measured by increased customer satisfaction, performance, and engagement with our core products and services. Following an agile development methodology, the Product Manager will act as product owner, working daily within scrum teams to define success criteria, write user stories, prioritize product backlogs, and make trade-off decisions between scope and schedule. The Product Manager will be analytics-minded and data-driven to ensure that goals are measurable and aligned across teams. The Product Manager should be a strategic thinker, an effective analyst, a good communicator up and down the organization and must demonstrate a strong ability to collaborate with a diverse set of stakeholders and execution partners.

Responsibilities may include, but are not limited to:

60% Product and Portfolio Ownership

  • Define the product strategy in the assigned business area, by understanding user needs, market forces, and applicable business models
  • Assemble, prioritize and drive a product roadmap, showing where and when we will invest in key initiatives, ensuring that items are aligned with broader business objectives
  • Identify metrics to effectively measure success of strategies and initiatives and to bring transparency and visibility to the work
  • Define and write epics and user stories, clearly articulating business requirements for the problems to solve
  • Make recommendations on build vs. buy decisions and participate in the vendor selection process
  • Conduct user research in conjunction with our user experience team to understand the client perspective. Travel to client sites and talk with users in person to deepen that understanding
  • Design A/B tests and manage alpha/beta programs to determine effectiveness of proposed solutions
  • Serve as "Product Owner" for a scrum team or the Enterprise Technology team, as needed
  • Remove blockers/obstacles for execution teams

40% Cross-functional Leadership

  • Serve as a trusted advisor to the assigned service delivery team; understand the business challenges and help advise on key decisions.
  • Speak for the product and ensure alignment with athenahealth leadership, other key stakeholders, and the overall business strategy
  • Drive product portfolio planning process for assigned service area
  • Manage the priorities and expectations of multiple stakeholders (e.g. users, service delivery teams, other product teams)
  • Own and maintain the Service Description for the assigned service area. Collaborate with Product Marketing on customer communication and messaging

Education, Experience, & Skills Required

  • Bachelors Degree required; Degree (Bachelors or Masters) in Computer Science, Business, or Product Design preferred
  • Understanding of customer service, customer experience design, or customer success in a IT environment preferred
  • 2-5 years or product management experience
  • 5-7 years working with stakeholders in a business environment, working across cross-functional groups
  • Agile software development experience or certification a plus
  • Technical understanding (mobile, SaaS, data) ability to gut check technical feasibility and timelines and remove technical development barriers
  • Experience bringing products to market
  • Understanding of product management best practices, including agile development
  • Demonstrated success at driving innovation in a dynamic environment using analytics and data-driven decision-making
  • Excellent verbal and written communication skills

Behaviors & Abilities Required

  • Passion for improving healthcare, with empathy for end-users of our products and services
  • Strong negotiation and problem solving skills, with energy and enthusiasm for solving unknowns
  • Ability to influence both horizontally and vertically inside and outside of athenahealth
  • Appreciation for the software development process and the varying personalities in the cross-functional groups we work with
  • Experienced, confident presenter to all audiences
  • Ability to prioritize and to multi-task in a face paced environment, manage several projects simultaneously, meet deadlines, and communicate potential conflicts to manager
  • Ability to work independently as well as part of an extended, cross-functional team
  • Travel expected, up to 15% for client site visits, internal management meetings and collaboration with athenistas in other office locations

_________________________________________________________________________________________________________________

External Job Title: Product Management Manager, Sales and Marketing

Internal Job Title: Product Management Manager, Sales and Marketing

Job Profile Code: 101081

Cohort: Manager

Department:

Reports to: 102082 - Director Website Product Management

Number of fulltime-equivalent direct reports: N/A

Commission Eligible: N/A

FLSA Classification:

Full Time Location of Role: WAT

Travel: 0-10%

Position Summary:

athenahealth is seeking a Product Management Manager, Sales and Marketing to be a product owner, leading up a scrum team and the teams prioritized backlog. We seek a leader who has deep knowledge of Salesforce and sales & marketing operations. The leader will ensure that project goals, scope and timelines are clearly defined and outcome focused, working closely with senior leadership and stakeholders to ensure that business requirements are understood and reflected in system requirements and design. The Manager will be part of a cross-functional team of Project Managers, Developers, and Analysts to evolve and optimize the Salesforce experience for the Marketing and Sales organizations at athena. We seek a leader with applicable user facing development and management experience with a keen focus on optimizing the user experience of an impactful user experience. Experience working in Agile and a strong plus.


Responsibilities may include, but are not limited to:

Product Portfolio Ownership

  • Significantly contribute to the overall platform strategy to support our Marketing and Sales organizations
  • Provide vision for area of responsibility and gain stakeholder alignment
  • Directly responsible for driving KPIs by taking full product backlog ownership for a dedicated scrum team
  • Own and manage product roadmap
  • Lead large scale project that affect multiple departments. Interface with business partners and senior leadership to ensure projects have proper impact.
  • Clearly communicate requirements to development staff
  • Act as an expert in market and competition for your services; Understand what's next and when to stay the course

Cross-Functional Leadership

  • Speak for the product and ensure alignment in the overall strategy
  • Clearly communicate direction and priorities across all stakeholders
  • Drive all Product Launch decisions including the management of all alpha/beta feedback
  • Manage the priorities and expectations of multiple stakeholders (e.g., customer, sales, partners) to gain inputs to portfolio
  • Communicate platform performance utilizing measurable KPIs


Education, Experience, & Skills Required:

  • Bachelors Degree required; Degree (Bachelors or Masters) in Computer Science, Business, or Product Design preferred
  • 3+ years relevant product management experience (SFDC Sales, Marketing, Service, Community, Chatter Cloud and other enterprise business solutions preferred)
  • 7 years overall professional experiece
  • Technical understanding (mobile, SaaS, data) ability to gut check technical feasibility and timelines and remove technical development barriers
  • Experience bringing products to market
  • Understanding of product management best practices, including agile development environments; Agile certification a plus
  • Demonstrated success at driving innovation in a dynamic environment
  • Experience designing and managing enterprise solutions
  • Product definition, requirements development, and road mapping
  • Familiarity with sales and marketing processes and organizations with the ability to effectively communicate with sales management. Excellent communication, facilitation and project management skills
  • Ability to collaborate in making sound product design decisions based on internal (business) requirements
  • Ability to document vision and workflow clearly for developers
  • Strong analytical skills
  • We are seeking a candidate with a comprehension ranging from fluency to comprehension in the following technologies:
    • SalesForce and associated applications (Service Cloud, Cloud Coach and Communities), Wave Analytics and Tableau, Eloqua, VOIP technologies including Five9, Resource Hub Jive, Agile Tools JIRA Agile Scrum

Behaviors & Abilities Required:

  • Can engage with enterprise clients and understands how they work and think; can craft approaches that are effective for important external stakeholders.
  • Strong negotiation and problem-solving skills, with energy & enthusiasm for solving unknowns
  • Analytic and quantitative capabilities ability to use data to drive product decisions
  • Appreciation for the software development process and the varying personalities in the cross-functional groups we work with
  • Sees ahead clearly, can anticipate future consequences and product trends accurately; has broad knowledge and perspective, and is future oriented.
  • Excellent communication skills, executive presence, and command of group dynamics in order to drive team and stakeholders to effective decisions or consensus
Full-time

Employee Testimonials

Olivia Adams
Lead Member Of Technical Staff

“I enjoy working at athenahealth because I am making something that matters.  My passion isn’t writing code - it’s what writing code enables me to do, which is make something for other people.  And there’s no nobler cause than healthcare.”

 

Sherry Cheuk
Product Operations Manager

“athenahealth has a mission to transform healthcare, which is something I really admire.  Every company out there is trying to grow, but I think our focus on making an impact and delivering value is really powerful.  Our work is about improving people’s lives.”