Privilege Cloud Engineer 100% Remote
CyberArk, the global leader in privileged access management, helps organizations transform their business through improved security and reduced risk. As a trusted partner for thousands of companies around the world, CyberArk consistently sets the bar driving innovation and helping our customers stay one step ahead of attackers.
Privilege Cloud is CyberArk's new as a service Privileged Access Management solution. CyberArk Privilege Cloud is a strategic offering that provides customers of all sizes with a cloud-native, SaaS solution to protect privileged access in their organization. CyberArk's Privilege Cloud Services team is looking for technical experts and customer focused enthusiasts to join our fast-growing global team.
The Privilege Cloud Engineer will be responsible for the delivery and ongoing success of the CyberArk Privilege Cloud customers and will accompany the customer throughout all stages of the deployment life cycle. This includes planning, deploying, integrating, providing technical support, expanding and securing the customer's environment using the solution, setting the customer up for success with CyberArk's Privilege Cloud.
Serve as the primary point of contact during planning, deployment and post implementation stages
Execute the Privilege Cloud Jump Start plan with the customer, created as a Privilege Access Management enablement services package with the goal of setting the customer on a path to meet their Privilege Access Management goals
Assist Privilege Cloud customers with service requests, upgrades, integrations and technical support issues
Assist Privilege Cloud customers with developing, managing, and executing project plans and timelines
Guide the customer through both Privilege Access Management and Security best practices aimed at rapid risk reduction in the Customer Environment
3+ years of professional work experience as part of an enterprise software company or systems integrator
2+ years of experience at a SaaS, security or IT vendor in a technical customer facing role
Experience setting up and installing enterprise software on Windows and Unix platforms
Experience with Active Directory and IDP systems
Ability to understand critical issues and bring appropriate resolution to complex problems
Ability to anticipate risks and devise solutions in the moment
Ability to understand Enterprise customers and their needs
Excellent organizational skills
Excellent communication skills and extensive experience working with clients and partners.
Strong written and verbal communication skills
Security software or internal IT security experience a plus
CyberArk is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.
Recruiting agencies or vendors without a valid agreement between the parties are not authorized to (a) send CyberArk unsolicited resumes or candidate data or (b) contact CyberArk employees for the purposes of presenting candidates for employment. CyberArk will only work with recruiting agencies who have a valid agreement with CyberArk and that are specifically invited by CyberArks recruiting team to assist with searching for and submitting candidates for a specific position. Any unsolicited resumes or other candidate data submitted to CyberArk will not be accepted and shall be considered CyberArks property. CyberArk will not pay any placement or other fees of any kind for any unsolicited resumes or candidate data that is submitted in violation of this policy. CyberArk does not accept liability under any legal theory such as course of conduct, oral agreements, implied contracts, or otherwise based on negotiations with a candidate identified from an unsolicited resume or data in violation of this policy.