Veeva is a mission-driven organization that aspires to help our customers in Life Sciences and Regulated industries bring their products to market, faster. We are shaped by our values: Do the Right Thing, Customer Success, Employee Success, and Speed. Our teams develop transformative cloud software, services, consulting, and data to make our customers more efficient and effective in everything they do. Veeva is a work anywhere company. You can work at home, at a customer site, or in an office on any given day. As a Public Benefit Corporation, you will also work for a company focused on making a positive impact on its customers, employees, and communities.
The Role
Are you looking for an opportunity to innovate? Interested in enhancing your consulting expertise while delivering implementation solutions that make our clients more efficient? Come help us change how Quality information, content, and processes are managed in Life Sciences. Veevas Vault Quality suite is a single authoritative source, enabling greater visibility and control of content and data. Vault Quality enables organizations to modernize Quality management, while driving compliance and operational innovation.
You are a Consultant with Life Sciences experience and have a passion for helping customers optimize their quality data and content management operations in the cloud. As a key member of our Professional Services team, you will be responsible for: understanding our customer needs, managing quality information, translating requirements into solution design, and defining global strategies to deploy our cloud-based solution across the enterprise.
This is a work anywhere, full-time permanent role with Veeva. Our work processes are designed so that you can be productive in the environment that works best for you. This is a customer-facing role and we have no work location requirement if you are in close proximity to an airport and able to meet future travel requirements.
Veeva Systems does not anticipate providing sponsorship for employment visa status (e.g., H-1B, OPT) for this employment position.
What You'll Do
- Lead life sciences customers in the rapid configuration and implementation of applications to support the management of quality processes to ensure customer success
- Guide customers on how to enhance their quality and compliance culture through the use of Veevas Quality suite to drive risk analysis, quality metrics, continuous improvement and audit/inspection readiness
- Define strategies and implementation program(s) for deploying Vault Quality across an organization globally
- Content management solution design, prototyping, configuration and documentation
- Project management including resource planning, leading and motivating a cross-functional team, and project tracking and forecasting
- Primary customer liaison managing communication between project team, customer and internal stakeholders
- Mentor project team and junior consultants in the Professional Services organization
- Represent Professional Services across multiple engagements and workstreams (e.g., solution design and configuration, data migration, systems integration, etc.)
Requirements
- 8+ years of experience working with or for life sciences companies; including, Pharmaceutical and Biotechnology organizations
- Experience implementing content and/or data management systems with the ability to comprehend and translate business requirements and create corresponding solutions designs
- Proven expertise in customer leadership and mentoring of team member
- Demonstrated work history in stakeholder management, critical thinking skills, ability to conduct complex and technical communications in a wide variety of settings and audiences, and the determination to see client success with solution implementation
- Ability to travel 50-75%
Nice to Have
- Understanding of global quality requirements, compliance considerations and processes for Quality process and content management, life sciences compliance, and/or computer systems validation
- Experience implementing Document or Quality Management systems for life sciences as a consultant, business or IT representative
- Direct experience with systems such as Veeva Vault, ETQ Reliance, Sparta TrackWise, OpenText, SharePoint, Documentum D2, FirstDoc FirstPoint, NextDocs, UL ComplianceWire, and other quality information management or content management systems
- Consulting experience
- Life Science, computer science, bio chemical and mechanical engineers or related degree
- SaaS/Cloud experience
- Locality to major life sciences customer hub (NJ, NY, Boston, San Francisco, Philadelphia, Chicago, Los Angeles, Denver, San Diego, Research Triangle Park)
Perks & Benefits
- Flexible PTO
- Allocations for continuous learning & development
- Health & wellness programs
Veeva Systems does not anticipate providing sponsorship for employment visa status (e.g., H-1B, OPT) for this employment position.
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Veevas headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world.
Veeva is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances.
