Veeva [NYSE: VEEV] is the leader in cloud-based software for the global life sciences industry. Committed to innovation, product excellence, and customer success, our customers range from the worlds largest pharmaceutical companies to emerging biotechs. Veevas software helps our customers bring medicines and therapies to patients faster.
We are the first public company to become a Public Benefit Corporation. As a PBC, we are committed to making the industries we serve more productive, and we are committed to creating high-quality employment opportunities.
Veeva is a Work Anywhere company which means that you can choose to work in the environment that works best for you - on any given day. Whether you choose to work remotely from home or work in an office - its up to you.
Love consulting but tired of the travel? Looking for an opportunity to do something new, exciting and with a clear value proposition for your customer? Veeva Systems is looking for a Managed Services Consultant who has a passion for helping customers achieve their business vision. The Managed Services Consultant is a member of our Professional Services team who provides offsite, post-go-live application administration for Commercial customers with our content management solution (Vault).
This is a remote, full-time permanent role with Veeva. There is no work location requirement. This is a customer-facing, non-travel role. There may be travel opportunities at select times of the year for internal events.
Veeva Systems does not anticipate providing sponsorship for employment visa status (e.g., H-1B, OPT) for this employment position.
What You'll Do
- Provide post-go-live consulting and administrative support for multiple clients
- Configuration of users and groups, document types and fields, lifecycles and workflows, notifications, and security
- Bulk import/export of content and data
- Analysis and deployment of new product features
- Maintenance of production and sandbox environments
- Creation of reports and dashboards
- 4 plus years experience with configuring/supporting/implementing content management software
- Customer service or consulting experience
- Ability to quickly understand client requirements and needs and articulate potential solutions
- Experience fulfilling customer needs and managing expectations
- Excellent verbal and written communication skills
- Bachelors degree or equivalent relevant experience
Nice to Have
- Project management experience
- Understanding of life sciences content management principles, types, and taxonomies
- Understanding of life sciences compliance requirements
- Experience with Veeva Vault, OpenText, Documentum/EMC, Liquent and/or Next Docs
Perks & Benefits
- Flexible PTO
- Allocations for continuous learning & development
- Health & wellness programs
- Charitable Giving Program
Veevas headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world.
Veeva is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances.