: Clinical Workflow Specialist
1900 Market Street
Philadelphia, PA 19103

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Quil, a digital health company, delivers actionable and personalized health itineraries for patients and caregivers, answering the question “What Happens Next?” in their healthcare journeys. They combine the powers of precision data, state-of-the-art technology, and security with unparalleled consumer reach to help individuals navigate today’s chaotic healthcare landscape. Headquartered in Philadelphia, PA with additional offices in New York City,

Quil serves individuals, healthcare providers, and payors nationally.  Quil is a joint venture of Independence Health Group (Independence) and Comcast.  Quil is a high energy start up that fosters an innovative culture with a focus on individual growth and team collaboration. Their vision is to build the solution that helps patients and their caregivers make timely and more informed decisions, guiding them to the healthiest version of themselves.   

Position Summary

Quil is searching for a seasoned Clinical Workflow Specialist to work directly with select strategic customers managing the customer relationship at all levels while driving both strategy and business outcomes.  This role requires a deep understanding of large health systems and the stakeholders who play a key role in adopting and implementing new technology.  A strong candidate will have demonstrated the ability to embed themselves within customer teams and establish trust and deep relationships with customers in previous roles.

Job Responsibilities:

  • Act as a dedicated customer champion focused on driving strategy and business value
  • Develop a deep understanding of specific customer needs, pain points, stakeholders, workflow, organizational structure, etc.
  • Guide the customer through new journey discovery workshops
  • Build rapport and influence customers to expand their use of Quil solutions
  • Provide bespoke support to the customer as required
  • Identify and analyze opportunities for strategic growth and present opportunities to Quil leadership
  • Keep constant tabs on developments in industry trends, and support the customer with category insight
  • Establish and maintain relationships with key project stakeholders
  • Maintain documentation on customer status and adoption
  • Keep internal leadership up-to-date on customer risks and prescribe required action from the organization

Job Requirements:

  • Generally requires 5 to 10 years’ experience in customer success, clinical administration or a similar field
  • Previous healthcare experience required; experience working within large health systems very strongly preferred
  • An understanding of how to successfully navigate multiple stakeholders and departments within a large health system
  • Strong customer strategy & management experience to support long-term customer planning
  • Excellent leadership, communication, and presentation skills
  • Must be a forward thinking self-starter
  • Must effectively use customer insight and data to drive strategy
  • Strong influencing and negotiation skills
  • Solid organizational skills including attention to detail and multitasking
  • Proficient in Microsoft Office and SaaS-based documentation tools
  • Must be willing to travel on-site to client offices in Philadelphia, PA
Full-time