Liberty Mutual Insurance: Vendor Resource Specialist

Tech at Liberty Mutual

At Liberty Mutual, technology isn't just a part of our business, it's what drives us forward. We deliver our customers peace of mind every day by helping them protect what they value most. Our passion for placing the customer at the center of everything we do is driving a transformational shift at Liberty Mutual. Operating as a tech startup within a Fortune 100 company, we are leading a digital disruption that will redefine how people experience insurance.

We are seeking a Vendor Resource Specialist within our Customer Operations team supporting GRM US Technology.

You will coach a highly skilled full-service operations engineering team to support resilient and efficient software operations across GRM US. You will oversee onshore and offshore teams to achieve target systems stability goals. In addition, you will help design and implement initiatives as well as the operating plan for the group. Partnering with engineering teams across the market alongside end customers, youll work collaboratively to deliver and operate mission critical software for GRM US Technology. You will provide updates, status and issue resolution to Customer Operations Leadership.

This team holds the standard for software resiliency and operational excellence within GRM US while supporting the enablement of modern, cloud-native software development. Customer Operations is paving the way towards enterprise-scale fault tolerant systems engineering by upholding service level agreements and continually advancing the quality of our systems monitoring, incident response and operational excellence through proactive means. This team delivers exceptional service to GRM US engineering teams as well as end users through a customer-centric approach to software operations.


  • Aligned to multiple GRM US IT domains to act as initial escalation point for First Response teams

  • Ensure teams are sharing and learning across functions and portfolios

  • Cross Organizational Engagement capabilities (Business, ATS, Hosting, Domains)

  • Ensure operational strategy and system architecture is aligned with business and IT strategic objectives and technology standards.

  • Provide technical and process expertise and manage relationships with stakeholders, infrastructure teams and other engineering teams.

  • Uphold and advance enterprise-wide software/infrastructure reliability standards.

  • Foster team adoption of reliability engineering and DevOps best practices.

  • Stay on top of technology trends and make strategic and tactical recommendations to support continuous improvement

  • Manager vendor contracts

  • Bachelors Degree in Computer Science or a related discipline
  • Generally 5-7 years related experience with 2+ years in a leadership role.
  • ITIL certification or equivalent experience.
  • In-depth experience with IT Service Operations, inclusive of software/infrastructure operations, change management, incident management, problem management.
  • Advanced knowledge of enterprise software systems engineering in both on-premise and cloud-native environments.
  • Strong knowledge of software development best practices and lean/agile methodologies.
  • Strong oral and written communication skills; presentation skills.
  • Able to foster working relationships with the team and client departments.
  • Thorough knowledge of business functions and extensive understanding of business operations, strategies, and objectives.
  • Naturally inquisitive with a customer-centric mindset.

We take care of our employees

We strongly believe that a great job should keep you happy both at workand in life. Thats why we offer:

  • Workplace Flexibility
  • Wellness Perks
  • Collaborative workspaces
  • Sit/stand desks
  • Career development, programs and classes
  • Diversity & Inclusion programs
  • Commuter Benefits
  • Adoption Assistance
  • College Savings Plan
  • Education reimbursement
  • Hackathon Events

For more info about our benefits

Learn more about Tech at Liberty Mutual

Check out our Tech at Liberty Mutual YouTube playlist


Employee Testimonials

Steve H.

"The biggest misconception about Tech at Liberty Mutual is that the technology shop here is outdated, boring and lacks opportunity. There is a strong push for failing fast, going agile, building microservices, using the latest technology tools and building a culture of innovation."

Matt W.

"I like working at Liberty Mutual because they treat their employees very well. Liberty understands the importance of a work-life balance. Because I have significant vacation time, and a flexible workplace schedule, I come to work happier every day. I don't feel the pressure that I may be fired if I need to take a few days off or can't make it into the office due an appointment."

Matt K.

"I immensely enjoy what I get to work on every day. Reading about machine learning and applying it in a way that has actual business value is great."

Cara B.

"We are working with top notch technologies and we get to live a little. We have the best of both worlds here."

Jeremiah T.

"The sense of community working here has been a lot different than I expected at a big company. Everyone is helpful and looking to make sure you have the resources you needed to grow in the company."