Carbon Black: Senior Software Engineer - Voice of Customer (Backend/Server)
201 South Street
Boston, MA 02111



Our Engineering Team is moving at lightning speed on the breaking edge of technology. Software Engineers specifically dedicated to the Voice of the Customer (VoC) work as part of an agile team to quickly diagnose and resolve issues impacting our customers. Within this fast-paced, collaborative organization, you'll work to ensure customer success and satisfaction by contributing to products that protect customers' dearest assets.

You'll apply your server programming knowledge and strong troubleshooting skills to incorporate the Voice of the Customer (VoC) into our award-winning products. Youll solve complex software problems by reviewing large bodies of code, quickly assessing intricate environments, and designing solutions on the fly that incorporate data compiled from customers expectations, preferences, and aversions. By leveraging data about customers wants and needs, we can more effectively prioritize activities that improve overall customer satisfaction.

What Youll Do

  • Troubleshoot and perform a root cause analysis of customer reported product issues (including: examining product logs, system logs, software traces, core dumps, memory dumps, and other system debug information)

  • Communicate clearly and effectively with internal stakeholders as well as customers to drive resolution of technical issues

  • Be proactive, self-motivated and attentive to detail when solving highly complex level of escalated problems

  • Work well under pressure in a highly kinetic environment

What Youll Bring

  • 10+ years of experience in Software Development

  • Solid experience developing or supporting an enterprise class application, addressing product issues and driving corrective actions

  • Fluency in: Java;Restful API; JMS, SMQP, SQS; Python; Nodejs;Postgres

  • Technology / Tools / Methodologies: AWS & ElasticSearch; Git; Agile Methodologies; CI/CD; Docker

  • Operating Systems:Linux; Windows


  • Strong verbal communication skills. You are a highly engaged developer in an agile environment where constant communication and continuous improvements are part of daily life.

  • Ability to implement resilient code that will handle error conditions gracefully

  • Understanding of container deployment technologies and how to best utilize cloud platform offerings on AWS

Why you should join us

Carbon Black is a leader in endpoint security dedicated to keeping the world safe fromcyberattacks. With more than 5,000 customersincluding 34 of the Fortune 100the opportunities here are massive and exciting.

With 1,200+ employees, offices across the world, and the best-of-the-best tools for collaboration from anywhere, now is an ideal time to become part of the CB Team. See where you fit best at

Carbon Black, Inc. is an EEO/AA employer. Carbon Black is an inclusive employer that believes in workplace equality, supports diversity, creates a welcoming environment, and respects the unique qualities each individual brings to the company.