Liberty Mutual Insurance: Senior Product Designer / Product Design Lead

Senior Product Designer / Product Design Lead

We deliver our customers peace of mind every day by helping them protect what they value most. Our passion for placing the customer at the center of everything we do is driving a transformational shift at Liberty Mutual. Operating as a tech startup within a Fortune 100 company, we are leading a digital disruption that will redefine how people experience insurance.

This is a range posting. The actual internal level/grade for this role will depend on the candidates overall experience and skill level.

Were looking for a Senior Product Designer / Product Design Lead to join the User Experience (UX) team in Global Risk Solutions (GRS), which brings together our National Insurance, Surety, North America Specialty, and Liberty Specialty Markets business segments along with supporting groups. In this role, you will create user-centered design solutions for internal and external-facing experiences that feature ease of use, employ best-in-class interaction design, and optimize the user experience. You will work with business, technical, and product leads to understand the business vision, objectives and transformation plans to help identify opportunities for competitive advantage.

  • Serving in lead capacity on large, complex projects, creates user experience and visual design solutions for projects based on business objectives and user research.

  • Proactively identifies the need for and initiates new, complex multi-step user flows using various design tools (e.g. experience and service design maps, journey maps, concepts, storyboards, wireframes and prototypes).

  • Serves as subject matter expert in the defined UX and brand standards and the execution of visual, interaction and motion design.

  • Analyzes impact of proposed changes and recommends new standards as needed and contributes to pattern library with markup.

  • Leads the objective-setting and discovery process with support from team leadership, including user persona development and interpreting user goals.

  • Collaborates with the Research Team to design and execute a variety of user research activities.

  • Synthesizes and broadly communicates results of user research, concept testing, usability testing and quantitative analysis to inform product strategy and vision and make complex design recommendations.

  • Acts as an advocate for the end user within a cross-functional team.

  • Works collaboratively by sharing designs early and often, seeking constructive feedback and integrating feedback to improve solutions.

  • Offers guidance and provides constructive feedback to other team members.

  • Helps team members develop, strengthen and align their ideas with business and customer goals.


  • As typically acquired through a Bachelor`s degree or equivalent experience and 7+ years of experience in a related field: Experience using methodologies such as Agile, Design Thinking, Lean UX, and Lean Startup

  • Familiarity with the following core disciplines, with demonstrated expertise in at least two and proficiency in two others: visual design, UX design, prototyping, front-end development, user research and/or experiment design.

  • Exceptional written and oral communication skills. Comfortable interacting with all levels of the company. Proven ability to present projects and status reports to senior management.

  • Strong organization and analytic thinking skills, with ability to translate complex content into user scenarios, flows and diagrams. Proven track record of collaborating effectively with cross-functional teams.


We value your hard work, integrity and commitment to positive change. In return for your service, its our privilege to offer you benefits and rewards that support your life and well-being. To learn more about our benefit offerings please visit:


At Liberty Mutual, we give motivated, accomplished professionals the opportunity to help us redefine what insurance means; to work for a global leader with a deep sense of humanity and a focus on improving and protecting everyday lives. We create an inspired, collaborative environment, where people can take ownership of their work; push breakthrough ideas; and feel confident that their contributions will be valued and their growth championed.

Were dedicated to doing the right thing for our employees, because we know that their fulfillment and success leads us to great places. Life. Happiness. Innovation. Impact. Advancement. Whatever their pursuit, talented people find their path at Liberty Mutual.


Employee Testimonials

Steve H.

"The biggest misconception about Tech at Liberty Mutual is that the technology shop here is outdated, boring and lacks opportunity. There is a strong push for failing fast, going agile, building microservices, using the latest technology tools and building a culture of innovation."

Matt W.

"I like working at Liberty Mutual because they treat their employees very well. Liberty understands the importance of a work-life balance. Because I have significant vacation time, and a flexible workplace schedule, I come to work happier every day. I don't feel the pressure that I may be fired if I need to take a few days off or can't make it into the office due an appointment."

Matt K.

"I immensely enjoy what I get to work on every day. Reading about machine learning and applying it in a way that has actual business value is great."

Cara B.

"We are working with top notch technologies and we get to live a little. We have the best of both worlds here."

Jeremiah T.

"The sense of community working here has been a lot different than I expected at a big company. Everyone is helpful and looking to make sure you have the resources you needed to grow in the company."