Liberty Mutual Insurance: Manager, Engineering

We deliver our customers peace of mind every day by helping them protect what they value most. Our passion for placing the customer at the center of everything we do is driving a transformational shift at Liberty Mutual. Operating as a tech startup within a Fortune 100 company, we are leading a digital disruption that will redefine how people experience insurance.

At Liberty Mutual, nearly everyone across our global workforce needs a device and business applications that are easy to use, fast, stable, secure, so that we can effectively deliver value and delight our customers.

Like most areas of technology, the end user workspace is rapidly changing and being disrupted by several factors. Employees have expectations that technology experiences at work should be just as great as those we experience in our personal lives. Additionally, were continuing to make significant changes regarding when, where, and how we get work done. Another major influencing factor is the rapid proliferation of cloud and SaaS which are key enablers in delivering a best in class experience to our customers.

Liberty Mutual IT Hosting Services is actively searching for a Manager to support our Desktop & Application Virtualization and Systems Management Engineering technology teams. In this role you will be responsible for continuously improving how we deliver and maintain end user technology tools to optimize productivity for our 50K+ global associates and business partners. This position is part of a core team that is responsible for enhancing Libertys existing end user technology platforms, as well as driving the transformation to a next generation, cloud optimized modern workplace platform that meets the evolving needs of our workforce and supports our business objectives.

In this role, you will be responsible for hiring, managing, coaching and deploying resources across scrum teams to enable optimal alignment of staff to business priorities. You will measure and improve the quality of work delivered by team members and ensure that application of current tools and capability enables best practices across the community. You will engage with our business partners to manage the delivery of our services and adherence to budget constraints. You will work closely with the Portfolio Product Owners, Scrum Masters and Director to deliver high quality, stable and fit for purpose solutions to our business partners.

Responsibilities are:

  • Defines and implements optimal practices for resourcing and staffing Agile teams. Responsible for workforce and talent management plans.
  • Coordinates and delivers performance reviews and drives professional development, including rotations and special assignments. Facilitates or provides mentoring experiences.
  • Manages the quality of work delivered by team members and deals effectively with performance issues in a timely manner.
  • Initiates process and organizational improvement activities which enhance overall effectiveness; proactively seeks ways to improve human resource and other management processes.
  • Defines metrics and key performance indicators to track efficiency and efficacy of practice deliverables.
  • Maintains technical skills in the associated domains to provide technical coaching and support to team members.
  • Initiates and fosters business partnerships with current and potential clients, vendors and IT executives; develops relationships that support increasing efficiency and effectiveness.
  • Oversees the development, implementation and execution of deployment plans in coordination with the Product Owner.
  • Coordinates with aligned operational teams to facilitate the hand-off of new work; ensures SLAs are met and identifies opportunities to improve efficiency.
  • Manages significant event response efforts and conducts follow-ups to improve the stability and availability of our solutions.
  • Performs related duties as requested or assigned.
  • Bachelor's or Master's degree in Computer Science or a related discipline and at least 10 years of experience in IT or an equivalent combination of education and work experience.

  • 3-5 of IT leadership, ideally in a servant leader capacity.

  • Technical experience in content delivery networking and web conferencing technologies is a plus.

  • Requires highly developed negotiation and consensus building skills, highly developed communication and presentation skills and in-depth knowledge of budget management and business operations.

Benefits & Culture:

In IT Hosting Services, we embrace all of the values of our Fortune 100 company and push our practices and technology skill sets to the next level. In this organization, we are an agile set of teams dedicated to helping impact the lives of thousands of customers every day. We embrace a modern co-working style with exceptional work/life balance, ergonomic work areas, substantial benefits, and best-in-class amenities.

Liberty Mutual is one of America's Best Employers for Diversity and one of the Best Employers for Women one of the Best Employers for New Grads and one of the Best Places to Work . We offer excellent benefits for our employees including generous parental leave, retirement plans including 401k and pension, education reimbursement, commuter benefits, college savings plans, and much more.

To learn more about our benefit offerings and culture please visit:

EOE Statement:

Liberty Mutual is an equal opportunity employer. We embrace an environment that is free from all discrimination in the workplace, in its business, or by its vendors. Liberty Mutual values diversity and the differences and similarities of our employees. We foster a diverse and inclusive work environment that leads to better ideas, stronger teams and more innovative products and services for our customers. Learn More:


Employee Testimonials

Steve H.

"The biggest misconception about Tech at Liberty Mutual is that the technology shop here is outdated, boring and lacks opportunity. There is a strong push for failing fast, going agile, building microservices, using the latest technology tools and building a culture of innovation."

Matt W.

"I like working at Liberty Mutual because they treat their employees very well. Liberty understands the importance of a work-life balance. Because I have significant vacation time, and a flexible workplace schedule, I come to work happier every day. I don't feel the pressure that I may be fired if I need to take a few days off or can't make it into the office due an appointment."

Matt K.

"I immensely enjoy what I get to work on every day. Reading about machine learning and applying it in a way that has actual business value is great."

Cara B.

"We are working with top notch technologies and we get to live a little. We have the best of both worlds here."

Jeremiah T.

"The sense of community working here has been a lot different than I expected at a big company. Everyone is helpful and looking to make sure you have the resources you needed to grow in the company."