Emerging Market Client Success Manager
Who is Virgin Pulse?
Virgin Pulse, founded as part of Sir Richard Bransons famed Virgin Group, helps organizations build employee health and wellbeing into the DNA of their corporate cultures. As the only company to deliver a powerful, mobile-first digital platform infused with live services, including coaching and biometric screenings, Virgin Pulses takes a high-tech-meets-high-touch-approach to engage employees in improving across all aspects of their health and wellbeing, every day from prevention and building a healthy lifestyle to condition and disease management to condition reversal, all while engaging users daily in building and sustaining healthy habits and behaviors. A global leader in health and wellbeing, Virgin Pulse is committed to helping change lives and businesses around the world for good so that people and organizations can thrive, together. Today, more than 3100 organizations across the globe are using Virgin Pulses solutions to improve health, employee wellbeing and engagement, reduce costs and create strong workplace cultures.
Who are our employees?
At Virgin Pulse were passionate about changing lives for good. We want to make a difference in the world by helping peoplebe healthy so they can perform at their best, every day, at work and home. Our award-winning solutions support leading employers in improving and simplifying the employee health and wellbeing journey and engaging people in all aspects of their health. But our world-class products and programs are nothing without our people the employees who design, build, promote, sell, test and perfect the latest innovations in workplace health and wellbeing. Our people are our top priority and we invest in their health and happiness. At Virgin Pulse, we have so much more than a strong, supportive company culture have a shared vision for a healthier, happier world.
Who you are.
Underlimited supervision, this role will have primary responsibility for the construction and execution of clientspecificstrategic plans for their assigned book of business. They will oversee the day-to-day account management activitiesfor the assigned clients by working closely with other functional departments within the company. It will be necessaryto understand and getinvolved with the operationalactivities that impact ourcustomers.
In this role, you will bring the following skill set:
Delivers the highest level of client satisfaction within assigned accounts and ensures annual contractrenewal and growth. We are a growing company and a focus on growing revenue is critical to this role.
Demonstrate a passion to embrace and immerse yourself in our clients business models and employeeengagement initiatives.
Ability to discover and understand how our client contacts are measured is key to this role so that we can ensure they are successful in meeting these goals.
Vertically scale our clients team to reach senior level decision makers.
Ensures that all client contractual obligations are being met and communicate any contractual risks withinthe organization.
Broaden horizontal reach within our client partnerships to drive product growth beyond traditional wellness.
Effectively communicate product roadmap and engagement solutions to customers with passion andexcitement. Skill must be leveraged across live meetings, telephonic discussions and webinars.
Perform analytical review of clients results anddevelop strategic recommendations and action plans aligned with clients goals and objectives.
Serve as a customer advocate within Virgin Pulse and interface with internal departments to develop,implement and drive strategies to meet client requirements and enhance the product offering.
Provides oversight of the implementationprocess for assigned accounts andserveas anexperton all operational aspects of all Virgin Pulseprograms and solutions.Must be able to identify process efficiencies across 30-35 client relationships.
Possess and demonstrate a sincere appreciation for the value of partnerships with internal stakeholders andpartners.
Live, breath and share your in-depth knowledge of the Virgin Pulse product portfolio. Maintain a strongknowledge of the employee wellness/engagement space and competition.
What you bring to the team.
In order to represent the best of what we have to offer you come to us with a multitude of positive attributes including:
Bachelor's degree, or equivalent, in related discipline with 3years of direct account management work, which includes primary accountability of the overall accountrelationship with large revenue clients;background in Consulting, Wellness or Health Insurance would bebeneficial
Excellent knowledge and skill using Microsoft Office suite
Experience with SalesForce is beneficial
Core Skills, Competencies, and Characteristics
Excellent interpersonal and writing skills
Strong organizational skills and detail orientation
Demonstrated ability to lead and motivate a team
Required to work cross-functionally within the organization and with external channel partners
Self-directed and proven ability to work independently
Strong analytical, problem-solving skill
Why work here?
We believe a career should provide competitive pay and benefits, a collaborative and supportive work environment, strong employee culture and cutting-edge technology and services so many reasons to love it here.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to any protected class status.