Skillsoft: Director, Business Analytics
300 Innovative Way
Nashua, NH 03062

Employee Testimonials

Cecilia Ho Skillsoft
Deborah Chanderbali Skillsoft
Debbie Harn Skillsoft

Director of Business Analytics

Are you passionate about learning and intellectually curious? Do you thrive in a fast paced, innovative work environment where team members hold themselves and others accountable? Are you energized by trying new things, have an agile mindset and enjoy making an impact? Is working for a purpose driven organization important to you?

Skillsoft is the global leader in corporate learning. We help businesses solve their biggest challenge attracting, motivating and retaining world class talent. Our team is recognized for cutting edge digital learning and human capital management solutions. Trusted by the world's leading organizations, including 65% of the Fortune 500, we train more professionals than any other company in the world. Our 100,000+ courses, videos and books are accessed over 130 million times every month, in 160 countries and 29 languages. At Skillsoft, we believe that knowledge is the fuel for innovation and innovation is the fuel for business growth.

We are all about Making Work Matter. With over 2000 employees around the world, we are always looking for amazing talent!

Will you be next to join our team?

Opportunity Highlights:

  • Exploit the value of enterprise information and gather insights about how our businesses are performing, and how they can improve - identify opportunities for further growth
  • Lead monitoring and analysis for various functional performance. Work with functional leads to maintain a portfolio of performance measures that help us monitor and improve performance
  • Partner with functional and GTM leads to tease out the so what from the data, and help frame the what do we do from here storylines with a focus toward business strategy and results
  • Identify growth opportunities, evaluate their potential impacts, and assess the level of effort needed to implement each initiative in order to maximize Skillsofts ROI
  • Uncover deep insights about learner and customer engagement and collaborate with product, customer success and marketing to increase the engagement points for our users
  • Analyze retention, and its main drivers develop strategies to increase retention and upgrades across the various customer and GTM segments
  • Financial modeling and forecasting understand drivers of revenue and order intakes, LTV and CAC for learners and clients, and leverage those insights to extend the LTVs and lower the CACs
  • Drive the development of Skillsofts analytics tools and practices - emerging analytical approaches, skills and technologies
  • Manage 2-4 business analysts and be responsible for their development, efforts and outputs

Skills & Qualifications:

  • Bachelors degree in quantitative field engineering, finance, data science, statistics, economics
  • At least 8-10 years of progressive, multi-functional experience in business analytics (product, marketing, operations, financial modeling, etc.)
  • Preferred 2-3 years of experience in human capital industry within a B2C or B2B setting
  • Analytical skills: outstanding analytical and problem-solving abilities, experience in developing deep analytical insights about users of digital products and services
  • Experience in retention modeling and cohort analysis, and developing customer LTV models
  • Excellent business acumen and interpersonal skills: Must be able to work across business lines at various levels to influence and effect change to achieve common goals
  • 4+ years of experience managing and developing more junior level analysts
  • Technical skills: SQL, ETL scripts, Tableau (or other BI tools), Adobe / Google Analytics

Success Qualities:

  • Adaptable and Agile. Responds quickly to the changing needs of the business and is resilient in the face of setbacks or adversity.
  • Confident & Audacious Achiever. Champions breakthrough initiatives and holds him/herself and others accountable for delivering. Enjoys working hard; is action-oriented and full of energy for the things he/she sees as challenging; not fearful of acting without over-analysis.
  • Entrepreneurial Spirit with Learners Mindset. Is uncomfortable with simply maintaining "status quo" and is intellectually curious and demanding of excellence and continuous improvement.
  • Committed to our Collective Purpose. Leverages cross functional collaboration to solve complex business issues and drive greater results.
  • Authentic & Customer Centric. Never compromises integrity to achieve results while constantly being mindful of creating a positive customer experience both internally and externally. Adheres to an uncompromising set of core values and beliefs during both good and bad times; practices what he/she preaches. Acts with the highest standards of conduct and is seen as a direct, truthful individual.

Thank you for taking the time to learn more about us.
If this opportunity intrigues you, we'd love for you to apply!

NOTE TO EMPLOYMENT AGENCIES: We value the partnerships we have built with our preferred vendors. Skillsoft does not accept unsolicited resumes from employment agencies. All resumes submitted by employment agencies directly to any Skillsoft employee or hiring manager in any form without a signed Skillsoft Employment Agency Agreement on file and search engagement for that position will be deemed unsolicited in nature. No fee will be paid in the event the candidate is subsequently hired as a result of the referral or through other means.

Full-time

Employee Testimonials

Cecilia Ho Skillsoft
Cecilia Ho
Senior Manager Marketing Communication

Why does your work at Skillsoft matter?
My work matters because I am able to create content and transform it into a story, an image or bring it to live as an event, creating a tangible experience. To be able to create a compelling yet relatable experience across the region, understanding cultural nuances and different business practices. It all comes down to bringing the best experience to the customer internal and external. Being at the front line of the business, it is key to creating first and lasting impressions.

What about the culture at Skillsoft has allowed you to shine?
The people, the talent and the leadership. I interact with many different functions in the business regionally and globally and I am constantly amazed by the talent we have and how everyone is supportive and collaborative. The business is always evolving which provides many opportunities and new areas of growth professional. There is no limit to how much you grow because there is always room for further growth.

Deborah Chanderbali Skillsoft
Deborah Chanderbali
Senior Project Manager

Why does your work at Skillsoft matter?
I am part of a team that works to ensure our clients achieve their goals. I not only help our clients to resolve challenges/issues, but also learn from them as well. When our clients are successful it means that I am doing my job well which is both rewarding and motivating. Additionally, I look forward to working with our internal partners to identify and develop processes that can better support us as an organization and help improve our service.

What about the culture at Skillsoft has allowed you to shine?
The supportive and collaborative culture at Skillsoft inspires me to always do my best. I learn daily from an amazing group of passionate, driven and talented coworkers, which in turn affords me the ability to shine in my role. Working collectively with such a talented group of talented, driven and passionate coworkers fills me with a sense of accomplishment and encourages me to grow and develop professionally and personally. I am happy to be part of a culture that is both nurturing and motivating.

Debbie Harn Skillsoft
Debbie Harn
Team Lead, Implementation Consultant

Why does your work at Skillsoft matter?
As a member of the Implementation Consultant team, I like to say that we make eLearning dreams come true. Our team guides clients through the journey from implementation kick-off to launch, in which the client’s vision for their learning program is translated into reality using Skillsoft digital technology. Seeing new learning resources become available to an organization’s employees is incredibly rewarding.

What about the culture at Skillsoft has allowed you to shine?
There is infinite room at Skillsoft to innovate, learn, and grow. I have the opportunity to collaborate with exceptionally talented people on my team and throughout the organization on a daily basis, which challenges me to expand my own skillset.

Anil Ala Skillsoft
Anil Ala
Senior Software Engineer

Why does your work at Skillsoft matter?
I am working as a Senior software engineer for Percipio engineering. The plethora of learning and growth opportunities with a lot of development resources makes me always excited and highly motivated to work for Skillsoft. Skillsoft being a leader in the e-learning industry and my contribution towards Percipio helping engineers of other companies to up skill in different aspects of professional development. People and culture another aspect which makes me always come to work with smile on my face and I always think “Thank God It’s Monday” after every weekend.

What about the culture at Skillsoft has allowed you to shine?
Culture is another successful ingredient of the Skillsoft company. Skillsoft culture always encourages and provides opportunities for every employee. Open desk policy of Skillsoft culture helps employees to share their ideas, feedback etc. towards any level of company hierarchy. Some of my positive experiences include recognition of employees’ hard work, work towards employee growth, feedback provided, frequent team lunches and treating employees like family

Michael Mosgove Skillsoft
Michael Mosgove
Director SMB Solutions Architects

Why does your work at Skillsoft matter?
I am definitely an HR nerd. Working with and serving people to empower them and improve their lives, I believe, is at the core of human capital management. Skillsoft is doing exactly that using technology (hence the perfect place for an HR nerd). With skill enabling content, and the amazing scope and scale of the SumTotal platform, I get to work with clients to show how technology can improve the work experience and lives of their people.

What about the culture at Skillsoft has allowed you to shine?
Skillsoft empowers me to take ownership of my career and development. As a Solution Architect, I am encouraged to specialize in the areas that most interest me and develop and build my “brand” as an HR and Technology specialist. We are also given the opportunity to collaborate with our managers in our monthly review process to discuss items like this and to receive guidance in a coaching and mentoring fashion.

Jennifer Stephens Skillsoft
Jennifer Stephens
Senior Partner Success Consultant

Why does your work at Skillsoft matter?
Education has always been my passion. I graduated with an education degree; and being able to put that knowledge to use helping others learn and grow has been incredibly rewarding. Learning is the proverbial “pebble in the water” and causes a ripple effect of positivity throughout an entire organization. Educated employees are more engaged, have higher job satisfaction and are happier overall. Happy employees provide better service to customers and happy customers mean businesses grow. When it comes down to it – learning improves peoples’ professional and personal lives. I’m so blessed to be a part of making such a positive impact every day!

What about the culture at Skillsoft has allowed you to shine?
Having started with Skillsoft in my 20’s (1999-2012, I feel like I grew up at this company and have had the opportunity to learn from the very best. The people here are brilliant; talented, innovative, enthusiastic and collaborative. I have never once been turned away when asking for help. Whether reaching out to an individual contributor or a C-level executive, I always get a response. The collaboration and willingness to help others makes us ALL shine, and it enables me to provide above and beyond support and service every day. Our customers and partners are getting the benefit of the collective brilliance of the entire Skillsoft team, who are without a doubt the best and brightest minds in the industry!

Natalie Emmett Skillsoft
Natalie Emmett
Office Manager

Why does your work at Skillsoft matter?
I am the UK Office Manager providing support to all staff members, visitors from other offices and customers.

What about the culture at Skillsoft has allowed you to shine?
In work, I have a very supportive manager and colleagues. However, the true values of how far this extends occurred last year when I had a seizure and the measures that everybody went to support me during my recovery makes me realize what a great second family I am part of.