Liberty Mutual Insurance: Agile Coach

We deliver our customers peace of mind every day by helping them protect what they value most. Our passion for placing the customer at the center of everything we do is driving a transformational shift at Liberty Mutual. Operating as a tech startup within a Fortune 100 company, we are leading a digital disruption that will redefine how people experience insurance.

As an Agile Coach, you will be a member of the GRM U.S. Agile Practice Team where you will maintain and evolve the Agile methodology adopted by teams as part of our companys ongoing Agile transformation in partnership with other Agile Methodology Leads on the team. As an Agile Methodology lead and Agile coach, you will be part of a key leadership team responsible for ensuring successful methodology adoption and clarity to roughly 300 teams in Liberty Mutuals largest business market. The Agile Practice teams mission is to serve the GRM U.S. organization to promote and grow the Agile mindset, cultivating the foundation for sustainable Agile maturity. With a holistic view across the organization, we coach, mentor, teach, facilitate and inspire to continuously improve Agile practices.

Liberty Mutual Information Technology group delivers award-winning technology solutions for the Liberty Mutual Global Retail Market U.S. business unit, the fifth largest in personal auto and property premium with 5% market share. We are a market leader in multi-channel distribution capabilities, delivering best-in-class customer facing solutions with unrivaled access to a wide range of products and services.

In this role you would:

  • Coaches teams and organization on Agile practices, favoring the empowerment of teams to define experiments and solutions themselves whenever possible and mentoring only when necessary. Coaching occurs at all levels, from individuals and teams up to our executive leadership team.

  • Advises on scaling Agile across the organization.

  • Leads or facilitates Agile events to help promote continuous learning across the organization.

  • Understands the difference between being directive versus enabling self-organization to flourish.

  • Shares ownership, adoption, and maintenance of the Agile methodology with other Agile Methodology leads/coaches.

  • Aligns the methodology with success criteria for customer-centric products, fast time-to-market, high system quality, security and performance

  • Lives and breathes Agile methodology, proactively identifying opportunities for improvement, working closely with teams currently being transformed or those who have yet to transform but gained learnings

  • Owns the Agile methodology strategy declaring the vision and driving it toward it, developing and evolving the methodology.

  • Leads the development of methodology training for the teams to enable smooth transformation and overall broader awareness across the organization

  • Initiates and fosters collaborative partnerships required for training and coaching; develops relationships that support organizational agility.

  • Tracks and shares Agile recommended practices through participation in Agile communities and adoption of continuous learning, keeping current with industry trends and Agile framework and patterns.

  • Advances the awareness and adoption of software development and engineering practices such as pair programming, automated testing, Continuous Integration, Test-Driven and Behavior-Driven Development

This role might be for you if you have:

  • Advanced knowledge of Agile development methodologies as typically acquired through a Bachelors degree in relevant field (business, computer science, etc.) and a minimum of 5-7 years experience in performing in Agile roles. Masters degree preferred.

  • Previous in-depth experience as both a Scrum Master and Agile Coach required.

  • Knowledge of relevant domains/ products/ journeys preferred.

  • Agile certifications such as PMI-ACP, CSM, PSM, ICP, SAFe, LeSS or similar preferred. Proven experience with Agile methods, preferably implementing large-scale transformations in different contexts.

  • Direct experience with scaling Agile at several companies.

  • Advanced facilitation skills and training experience at team and enterprise levels.

  • Ability to engage relevant stakeholders across functions to mitigate team-level and organizational-level impediments.

  • Prior Agile Practice Office experience desired.

  • Possesses excellent listening skills, outstanding conflict-resolutions skills, and the ability to work in collaborative environments.

  • Strong communication skills with ability to process and explain complex technical concepts and align organization on decisions.

  • Utilizes team collaboration to create innovative solutions efficiently

We take care of our employees

We strongly believe that a great job should keep you happy both at workand in life. Thats why we offer:

  • Workplace Flexibility
  • Wellness Perks
  • Collaborative workspaces
  • Sit/stand desks
  • Career development, programs and classes
  • Diversity & Inclusion programs
  • Commuter Benefits
  • Adoption Assistance
  • College Savings Plan
  • Education reimbursement
  • Hackathon Events

For more info about our benefits

Learn more about Tech at Liberty Mutual

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Employee Testimonials

Steve H.

"The biggest misconception about Tech at Liberty Mutual is that the technology shop here is outdated, boring and lacks opportunity. There is a strong push for failing fast, going agile, building microservices, using the latest technology tools and building a culture of innovation."

Matt W.

"I like working at Liberty Mutual because they treat their employees very well. Liberty understands the importance of a work-life balance. Because I have significant vacation time, and a flexible workplace schedule, I come to work happier every day. I don't feel the pressure that I may be fired if I need to take a few days off or can't make it into the office due an appointment."

Matt K.

"I immensely enjoy what I get to work on every day. Reading about machine learning and applying it in a way that has actual business value is great."

Cara B.

"We are working with top notch technologies and we get to live a little. We have the best of both worlds here."

Jeremiah T.

"The sense of community working here has been a lot different than I expected at a big company. Everyone is helpful and looking to make sure you have the resources you needed to grow in the company."