: UX Researcher, Instagram (Mixed Methods)

Intro

Facebook's mission is to give people the power to build community and bring the world closer together. Through our family of apps and services, we're building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together. Whether we're creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to empower people around the world to build community and connect in meaningful ways. Together, we can help people build stronger communities - we're just getting started.

Summary

Come join a diverse and collaborative team of researchers who work directly with product design to make the best social platform for Instagram's billion users. Our work aims to understand the people who use our products, gleaning insights to drive product direction and strategy. For this position, we are looking for a range from specialists to methodological generalists, with skills in quantitative and qualitative research methods.

Our primary research ranges from formative to evaluative, using approaches such as quantitative surveys, diary studies, in-depth interviews, and contextual inquiries. For this position, we are looking for individuals with a mixed-methods background (experts in both qualitative and quantitative methods) and who bring an understanding of how to integrate diverse sources of insights.

The right candidates will be effective communicators who have done rigorous, creative, impactful primary research, who are passionate about bringing access of Instagram to people around the world, and who are comfortable in a flat, fast-moving, collaborative organization.

Required Skills

  • Work closely with product teams, as well as other researchers, to identify important research questions
  • Act as a thought leader in the domain of research, while advocating for people who use our products
  • Design and execute studies that address both user behavior and attitudes, using the right methodology for the right questions
  • Generate insights that shape how product teams think about medium and long-term product strategy
  • Work cross-functionally with many stakeholders including product management, data science, design, engineering, and marketing
  • Communicate insights in creative and compelling ways
  • Mentor other researchers, and maintain our team's high standard of work
Full-time

Employee Testimonials

Edward Fagin (Photo credit: Ryan Mack)
Edward Fagin
Engineering Manager

I'm an engineering manager on our real-time infrastructure team, and my team focuses on GraphQL Subscriptions — a component of the widely-used GraphQL open source query language for APIs — that makes it easier for engineers to build real-time features into their products. At Facebook, this framework powers a number of features that people use every day, including comment-typing indicators and streaming reactions on live videos.

At Facebook, you have the opportunity to contribute to an incredibly wide range of infrastructure projects. While our engineers have a variety of expertise, they share a passion for solving complex engineering challenges at scale. It's humbling to know that everything you work on can potentially impact more than two billion people around the world.

Vaneeta Singh (Photo credit: Ryan Mack)
Vaneeta Singh
Engineering Manager

We develop the network software for Facebook applications on iOS and Android platforms. This includes measuring and improving performance, reliability, security, and efficiency of network communication with Facebook servers. Getting the most out of a diverse set of worldwide mobile networks, and millions of handsets with a wide range of hardware capabilities is challenging as well as fun. All this while we play good citizens in these networks and are mindful of the device battery, storage, and data consumption.