SevenRooms: Technical Support Engineer
122 West 27th Street
New York, NY 10001

Employee Testimonials

Austen Asadorian
Drew L. Friedman

Video

About The Role

At SevenRooms, we are looking for our first Technical Support Engineer. Reporting directly to our Vice President of Product, you will leverage technology and software to solve problems and maximize productivity and efficiency for our clients.

What Youll Do

  • Partner with internal teams including Product, Engineering, Sales, and Customer Success to identify and resolve Tier 2 product, feature, and integration issues
  • Manage client support cases on a daily basis, and document customer interactions and resolutions in Zendesk
  • Perform detailed QA of application and customer environment issues
  • Become a product expert, and contribute to our technical knowledge base and support documentation
  • Provide internal support to Sales and Customer Success on SevenRooms products and solutions; provide customer feedback and insights to inform product roadmap
  • Assist with coding and producing out-of-box and custom client projects

Who You Are

  • 3+ years experience in a technical support or product management role; B2B and/or SaaS experience preferred
  • Experience using Zendesk, Jira, and Salesforce a plus
  • Experience in some of the following: JSON, Javascript, HTML, including the ability to inspect and diagnose issues in web applications, mobile and data-intensive applications
  • A commitment to providing extraordinary customer experiences and the tenacity to drive issues to resolution
  • Experience authoring and administering documents for training and knowledge bases
  • Strong analytical, problem-solving ability paired with strong organizational skills
  • Experience, understanding, flexibility, and vocabulary necessary to work with engineers, business, researchers, executives and other key partner roles
  • Crystal clear and concise verbal and written communication

What We Offer

  • Competitive salaries and flexible work life balance
  • Equity share in a growing business
  • Unlimited Vacation
  • A full slate of benefits coverage including: medical, dental, vision, and pre-tax commuter benefits, gym reimbursements, and unique memberships through One Medical and Perkspot
  • 401k plan
  • A fun, vibrant office environment in Chelsea with a smart and passionate team doing incredible things to disrupt the tech and hospitality space. Plus we're dog-friendly (woof!).

About SevenRooms

We believe that when insight and instinct combine, people and businesses thrive.

At SevenRooms, we're on a mission to help hospitality operators own direct relationships with their guests, building stronger businesses through personalized service and marketing. Our clients are some of the largest, most reputable restaurant, nightlife, hotel and concierge brands in the world. We provide these companies with mission-critical tools to run their business and manage millions of visits at their properties.

A career at SevenRooms means you'll be working alongside incredibly talented professionals with a passion for hospitality. We believe deeply in the power of meaningful connections, and it shows in the products we build and the people we hire.

We are proud to be an equal opportunity workplace and an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status.

Full-time

Employee Testimonials

Austen Asadorian
Austen Asadorian
Sales Manager

At SevenRooms, it’s been exciting to see the conversation shift from a data-driven system being a ‘nice to have’ to a ‘must have.’ I joined SevenRooms because I was hyper aware of the pain points in the industry around reservation, seating and guest management technology after having lived it in my day to day for years. More importantly, I joined because I believe in the vision of what we’re building -- and know we’re changing the way the industry operates, one restaurant at a time.

Drew L. Friedman
Drew L. Friedman
Manager, Client Onboarding

When you’ve worked in the fast-paced restaurant world, the organized chaos of a tech startup is actually very similar - and it was an easy transition! We're building a platform that helps our restaurant clients provide amazing, above and beyond hospitality experiences to their guests. If there’s one thing I have learned, it’s that hospitality is a universal language that pervades so much of our everyday lives and interactions -- and that’s pretty magical.