Intersection: Technical Services Engineer
10 Hudson Yards
New York, NY 10001

Employee Testimonials

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Who We Are

At Intersection, we are at the forefront of the smart cities revolution. Our mission is to improve daily life in cities and public spaces, with products that bridge the digital and physical worlds by delivering connectivity, information and content to enrich our everyday journeys and elevate the urban experience.

We pair our human-centered methodology with cutting-edge technology to design, develop, deliver, and maintain unique products and experiences in public space that deliver value to advertisers, cities, and consumers. Whether partnering with urban transit systems to revolutionize commuting and travel, with cities to transform how they connect with residents and visitors, or private developers to create unforgettable experiences in neighborhoods and districts, our solutions are scalable platforms on which our clients can build the future.

Intersection is backed by Alphabet through its urban technology company Sidewalk Labs.

What is the Role?

As a Technical Services Engineer, you will have the opportunity to work alongside multiple teams to support all end users at Intersection.

It will be your job to answer phone calls, emails, and requests from fellow Intersection employees across the organization. Additionally, you may be invited to work on infrastructure projects with other teams. We are looking for an empathetic technician committed to continuous improvement and passionate collaboration.

Your first 30 days, you will:

  • Get to know the team
  • Begin understanding the team you are going to Support
  • Familiarize yourself with our workflow and systems
  • Work with staff to solve day to day requests

Your first year will be:

  • Begin an education-focused plan to gain more knowledge on the systems we administer
  • Day to Day troubleshooting automation using Scripting
  • Work with team members to document all systems
  • Buildout a Self Help / Wiki for end-users to consult for everyday issues
  • Security Auditing of Company Resources to make sure they are always secure
  • Work with Security, Engineering, Development, and HR Teams to make their workflows more automated and less tedious
  • Maintain the accuracy of our asset inventory
  • Setup and breakdown end user workstations and monitors
  • Purchase new equipment and send existing equipment out for repairs

You are great for this role because of:

  • Excellent written and oral communication skills
  • Working knowledge of Windows 10, Android, macOS, iOS, and ChromeOS
  • Troubleshooting and problem-solving skills
  • Solid grasp of technical fundamentals
  • Ability to learn quickly
  • Passion for and curiosity about technology

Pluses, But Not Required:

  • Proficiency with applications/services including:
  • Zendesk
  • G Suite and/or Google Cloud Platform
  • Adobe Creative Suite
  • Samanage
  • Okta
  • JAMF
  • AWS
  • GCP
  • Beginner knowledge of Linux / Bash / Python / HTML / CSS
  • Salesforce
  • Netsuite
  • Bettercloud
  • Technical Service industry experience
  • Security focused mindset

Intersection is an Equal Opportunity Employer.

Full-time

Employee Testimonials

Tyler Green
Senior Software Engineer

Intersection is an amazing place to work! Building software used by riders of many of the country's largest transit systems is extremely rewarding. And there's nothing like debugging your own code running on a train platform on your commute home! Our Smart Cities Engineering team is filled with passionate people working to bring revolutionary products to the streets and people of our cities, all while supporting each other and our growth as engineers.

Leah Jacobs
National Account Executive

Working at Intersection has given me the ability to grow both personally and professionally as my career has developed. There are always new ideas, challenges and opportunities to go after so each day is truly a new adventure. While I love what I do - I must admit that the people & culture here at Intersection are what keep me grounded and loyal. The passion and support from each team are the reasons why we continue to excel and become market leaders in our industry.

Kavita Chaudhry
Senior Software Engineer

From the people I work with to the tech and code I develop, I love being an Engineer at Intersection. I love the team I work with - every single one of us brings something unique to the table. I love the diversity of projects I work on - I am not confined to just one language or one side of the tech stack. On Monday, I could be working in Python or Go or Scala, but on Friday I might be working in Javascript. I also love the amount of input we, Engineers, have on the projects we work on -  we can pitch an idea and there's a solid chance that we can make that project or idea a reality. All of these things - combined with our do good mission - make Intersection an amazing and exciting place to work!

Andrew Albright
Partner Manager, Link

I love my job at Intersection! Every day I step into the office, I get to spend my day working with talented and passionate people from a diverse set of disciplines. Our work providing free wireless internet to millions of people across the world speaks volumes about Intersection's values as a company. Not only am I engaged in my work and given responsibility in my role, but I am happy knowing that I work with a team that is providing a crucial service in helping to close the digital divide in New York, London, and beyond.