Simon Data: Strategic Account Manager
821 Broadway
New York, NY 10003

Employee Testimonials

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ABOUT US

Simon Data was founded in 2015 by a team of successful serial entrepreneurs. We're a data-first marketing platform startup, and we approach our work seriously; we tackle problems in a scrappy and disruptive fashion, yet we build for scale to support our clients at big data volume.

We are the first and only enterprise customer data platform with a fully-integrated marketing cloud. Moving beyond the limitations of both categories, Simons platform empowers businesses to leverage enterprise-scale big data and machine learning to power customer communications in any channel. Simons unique approach allows brands to develop incredible personalization capabilities without needing to build and maintain massive bespoke data infrastructure.

Our culture is rooted in organizational transparency, empowering individuals, and an attitude of getting things done. If you want to be a valuable contributor on a team that cultivates these core values we would love to hear from you.

THE ROLE

The Strategic Account Manager role is all about making sure Simons largest, and most sophisticated clients extract as much value out of our platform and services as possible. Strategic Account Managers are responsible for developing deep, trusted-advisor relationships as they work with clients across every phase of the client lifecycle from integration and onboarding, to campaign ideation, launch, and iteration, to partnership review and contract renewal.

Strategic Account Managers deliver value to our enterprise clients by leading strategic engagements, driving the deployment of technical solutions, and pushing process improvements. In doing so our Strategic Account Managers help marketing teams at some of the worlds largest brands to deploy campaigns that drive millions of dollars in incremental revenue for their businesses.

Activities

  • Manage and grow a portfolio of Simons largest and most sophisticated client accounts
  • Develop and execute account strategy and engagement plans to maximize client value
  • Cultivate deep, trusted-advisor relationships with senior client stakeholders and decision makers
  • Act as a thought partner to clients on innovative use cases for Simons platform, as well as marketing strategy and best practices
  • Project manage client onboardings, integrations, and the delivery of strategic advisory and data science engagments
  • Lead quarterly business reviews with senior client stakeholders
  • Lead bi-weekly sprint meetings with clients
  • Lead client renewal conversations
  • Identify opportunities for client upsell and cross-sell
  • Coordinate internal resources to develop and deliver on complex client solutions
  • Facilitate cross-client best practice sharing
  • Manage and mentor client solutions analysts in your account pod

Qualifications:

  • 7-10 years of professional experience
  • 5+ years managing client relationships at a SaaS company
  • Bachelor's degree from a top-tier college
  • Demonstrated ability to manage large, complex projects across multiple stakeholders and functions
  • Strong ability to understand technical concepts and problem solve
  • Excellent verbal and written communication skills
  • High emotional intelligence
  • Deep business acumen
  • Proficiency working with data in SQL
  • Experience with email marketing, push or SMS software
  • Familiarity with technologies like APIs, HTML, CSS, and Javascript
  • Ability to thrive in an unstructured and fast-paced environment
  • Personable, collaborative, and a sense of humor
  • Willingness to travel up to 20%

Visa sponsorship for this role is currently not available


Diversity

Were proud to be an equal opportunity employer open to all qualified applicants regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, Veteran status, or any other legally protected status.

Full-time

Employee Testimonials

Shelley
Customer Support Specialist

Since starting at Simon, I've been able to work on widely varying client projects and across departments and areas of our platform. It's great to be able to expand my experience and develop new skills.

Jeff
Senior Business Development Representative

Working at Simon has a been a launch-pad opportunity for my career. I’ve not only had the ability to grow personally and professionally but also work alongside some of the brightest minds in marketing.

Kenny
Software Engineer

Simon is a special place because of its' people - I love the people I work with! Even as a full-time remote employee, I always feel connected with my teammates. Moreover, Simon is growing fast and there's so much opportunity to make an impact here.

Eren
Data Engineer

I love that a strong core of our engineering culture is the ability to work from home! I'm in the office most days, but being able to work productively from home is a huge benefit to life at Simon!

Sam
Data Engineer

Starting as an engineer at Simon has given me the opportunity take the lead on projects and responsibilities far outside the typical scope of a junior engineering role and helped me to grow rapidly as an engineer.