Facebook: Solutions Architect, Workplace

Intro

Facebook's mission is to give people the power to build community and bring the world closer together. Through our family of apps and services, we're building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together. Whether we're creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to empower people around the world to build community and connect in meaningful ways. Together, we can help people build stronger communities - we're just getting started.

Summary

Workplace's mission is to revolutionize the way people connect, communicate and collaborate at work, by bringing the powerful tools we have built over the last decade into the workplace.
As a Solutions Architect, you will work closely with the Sales and Partnerships teams, pitching Workplace to new potential clients, and solving technical challenges for existing customers. You will use your deep understanding of the system and the needs of clients, working with the Product and Engineering teams to improve the overall product experience. You will also drive various initiatives to scale Workplace and make it easier to adopt. For example, by developing documentation and representing Facebook at industry events and conferences.
The ideal candidate will combine excellent technical, product and business skills to make our partners successful and improve the Workplace product. This position is full-time and is based in our New York office.

Required Skills

  • Deeply understand the Workplace system architecture and integration components
  • Engage with potential customers to understand their business objectives and demonstrate the value proposition of Workplace
  • Deliver customized pre-sales technical presentation and product demonstrations to customers
  • Assist in the development of RFP responses and drive to close new opportunities
  • Identify key system architecture components, propose and help clients build solutions that unblock deployments
  • Willingness and ability to travel approximately 20% of time
  • Troubleshoot customer technical issues in real time
  • Create documentation and develop best practices to help customers get the most out of using the system
Full-time

Employee Testimonials

Edward Fagin (Photo credit: Ryan Mack)
Edward Fagin
Engineering Manager

I'm an engineering manager on our real-time infrastructure team, and my team focuses on GraphQL Subscriptions — a component of the widely-used GraphQL open source query language for APIs — that makes it easier for engineers to build real-time features into their products. At Facebook, this framework powers a number of features that people use every day, including comment-typing indicators and streaming reactions on live videos.

At Facebook, you have the opportunity to contribute to an incredibly wide range of infrastructure projects. While our engineers have a variety of expertise, they share a passion for solving complex engineering challenges at scale. It's humbling to know that everything you work on can potentially impact more than two billion people around the world.

Vaneeta Singh (Photo credit: Ryan Mack)
Vaneeta Singh
Engineering Manager

We develop the network software for Facebook applications on iOS and Android platforms. This includes measuring and improving performance, reliability, security, and efficiency of network communication with Facebook servers. Getting the most out of a diverse set of worldwide mobile networks, and millions of handsets with a wide range of hardware capabilities is challenging as well as fun. All this while we play good citizens in these networks and are mindful of the device battery, storage, and data consumption.