: Senior Account Manager
199 Water Street
New York, NY 10038

Employee Testimonials

Sr. Director  Technology

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Company Description

Epsilon is the leader in outcome-based marketing. We enable marketing thats built on proof, not promises. Through Epsilon PeopleCloud, the marketing platform for personalizing consumer journeys with performance transparency, Epsilon helps marketers anticipate, activate and prove measurable business outcomes. Powered by CORE ID, the most accurate and stable identity management platform representing 200+ million people, Epsilons award-winning data and technology is rooted in privacy by design and underpinned by powerful AI. With more than 50 years of experience in personalization and performance working with the worlds top brands, agencies and publishers, Epsilon is a trusted partner leading CRM, digital media, loyalty and email programs. Positioned at the core of Publicis Groupe, Epsilon is a global company with over 8,000 employees in over 40 offices around the world. For more information, visit epsilon.com. Follow us on Twitter at @EpsilonMktg.

Job Description

Manage top tier clients to help grow their email marketing business. Day-to-day management and oversight of client engagements, including status report generation, weekly meetings/calls, monthly meetings, communications with account stakeholders, communications with internal stakeholders, billing, strategy sessions, Quarterly account/benchmark reviews, and first level escalations

Fully understand the clients business including objectives, roles, and concerns

Effectively work with multiple departments throughout project development and implementation.

Assist Account Director with campaign results analysis, optimization and strategic recommendations, best practices recommendations, client presentations, requirements documenting, training, and Legal Privacy and ISP compliance discussions

Continually look for ways to improve account growth through clear understanding of clients objectives and goals.

Knowledgeable of all products offered the full integrated communication resources of the organization with multiple offices.

Provide leadership and mentoring to Associate Account Executives, Account Executive and Account Managers, as assigned

Prepares data processing specifications and perform audits

Coordinates or leads efforts with production team to ensure accuracy and quality of deliverables and obtains proper sign off

Coordinates or Directs third party vendor services

Prepares well-organized, clear and concise communications

Responsible for Change Requests to notify team of scope changes

Responsible for Alerting Management of any significance client changes or barriers that impact budget and/or timelines

Works closely with other business functions; collaboration

Point of contact for the client; liaison to Epsilon; represent the client interests; Agency

Driver of communication with client; expectation setting, ex: budget, timeline, scope

Responsible for day-to-day functions of our business, including: and reporting

Estimating staffing and scoping for projects

Consistently strengthens and adds value to the client relationships

Leverage knowledge of technology capabilities to provide recommendations and solutions to clients

Thorough understanding of competitive landscape and development and application of leadership in area of expertise

Thorough understanding of managing multi-channel marketing campaigns; specifically direct mail and email campaigns

Managing 1-2 direct reports is a possibility

Skills and Experience:

At least 8+ years of relevant client experience in multichannel marketing; specifically digital/email, direct mail and social media marketing or other related disciplines; at least 8+ years of relevant agency experience

Strong knowledge of marketing principles and strategies - experience with major consumer brands and online/ interactive channels preferred

Pharmaceutical marketing experience preferred

Demonstrated experience in managing client relationships

Strong understanding of email and/or digital marketing processes

Demonstrates a clear aptitude for managing projects

Excellent communication skills, both written and oral.

Knowledge of customer retention process and the ability to analyze processes

Self directed with a sense of urgency in solving client issues

Ability to adapt to difficult situations

Willingness to travel (occasionally)

Ability to perform in a team, process-oriented environment

Bachelors Degree highly preferred

Qualifications

Additional Information

Great People, Deserve Great Benefits
We know that we have some of the brightest and most talented associates in the world, and we believe in rewarding them accordingly. If you work here, expect competitive pay, comprehensive health coverage, and endless opportunities to advance your career.

Epsilon is an Equal Opportunity Employer. Epsilons policy is not to discriminate against any applicant or employee based on actual or perceived race, age, sex or gender (including pregnancy), marital status, national origin, ancestry, citizenship status, mental or physical disability, religion, creed, color, sexual orientation, gender identity or expression (including transgender status), veteran status, genetic information, or any other characteristic protected by applicable federal, state or local law. Epsilon also prohibits harassment of applicants and employees based on any of these protected categories.

Epsilon will provide accommodations to applicants needing accommodations to complete the application process.

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REF21326T

Full-time

Employee Testimonials

Sr. Director  Technology
Carrie
Sr. Director Technology

Epsilon offers a fast paced, exciting work environment with the opportunity to quickly grow and develop new skill sets. The company is made up of extremely dedicated and professional individuals who are willing to do whatever it takes to get the job done.

Ryan
Vice President, Technology

I have the pleasure of working with great people each and every day. I work with many teams as a sounding board for new ideas and as a guiding voice of experience for the services we provide. In my role, there’s nothing better than the satisfying feeling of mentoring new team members and providing them the opportunity to grow. 

Relationship Manager
Katie
Relationship Manager

For potential candidates who are interested in working at Epsilon, I would say to them: Sometimes your day goes better than you anticipated, and other days you get fiery curve balls thrown at you. But no matter what, you will have the privilege of working for interesting clients and with a team of associates that will share in your joys and frustrations.

VP Data Sales
Lori
VP Data Sales

Epsilon is a great company with a lot of opportunity for growth. If you like a fast-paced, ever changing environment, you’ll enjoy working here.