Epsilon: Senior Account Manager
199 Water Street
New York, NY 10038

Employee Testimonials

Sr. Director  Technology
Relationship Manager


The Senior Project Manager is expected to perform all job duties including the following:
Manage top tier clients to help grow their digital campaign marketing business. Day-to-day management and oversight of client engagements, including status report generation, weekly meetings/calls, monthly meetings, communications with account stakeholders, communications with internal stakeholders, billing, strategy sessions, Quarterly account/benchmark reviews, and first level escalations
Creates project plans and tracks and drives progress towards the delivery objectives established mutually with the client in the SOW while ensuring that delivery best practices are employed.
Fully understand the client's business including objectives, roles, and concerns
Effectively work with multiple departments throughout project development and implementation.
Assist VP, Account Director/ Account Director/ Account Supervisor with campaign results analysis, optimization and strategic recommendations, best practices recommendations, client presentations, author requirements documenting, training, and Legal Privacy and ISP compliance discussions
Continually look for ways to improve account growth through clear understanding of clients' objectives and goals.
Knowledgeable of all products offered the full integrated communication resources of the Publicis organization with multiple offices.
Provide leadership and mentoring to Associate Account Executives, Account Executive and Account Managers, as assigned
Prepares data processing specifications and perform audits
Coordinates leads efforts with production team to ensure accuracy and quality of deliverables and obtains proper internal sign off account strategy, tech, and client
Coordinates or Directs third party vendor services
Prepares well-organized, clear and concise communications
Responsible for Change Requests to notify team of scope changes
Responsible for Alerting Management of any significance client changes or barriers that impact budget and/or timelines
Works closely with other business functions; collaboration
Point of contact for the client; liaison to Epsilon; represent the client interests; Agency, Tech and Media in coordination of campaign planning, management, and execution
Driver of communication with client; expectation setting, ex: budget, timeline, scope
Understand financial reporting and process; profit and loss management; may lead the efforts to create the content of the reports
Responsible for day-to-day functions of our business, including: revenue processes, accounting, and reporting
Estimating staffing and scoping for projects, including retainers and contracts
Consistently strengthens and adds value to the client relationships
Leverage knowledge of technology capabilities to provide recommendations and solutions to clients
Thorough understanding of competitive landscape and development and application of leadership in area of expertise
Thorough understanding of managing integrated multi-channel marketing campaigns; specifically email, SMS, banners, direct mail and other campaigns
Skills and Experience:
At least 8 years of relevant client experience in multichannel marketing; specifically, digital email, SMS, direct mail and social media marketing or other related disciplines in campaign management and execution; at least 8 years of relevant agency
Ability to perform in a team, process-oriented environment, - Identify and develop new process streams
Strong knowledge of pharmaceutical/ healthcare marketing principles and strategies experience with major healthcare professional/ consumer brands and online/ interactive channels preferred
Demonstrated experience in directly managing client relationships
Strong understanding of digital marketing and campaign management processes
Excellent working knowledge of Microsoft Project and Microsoft Office, PMP Certification a plus.
Demonstrates a clear aptitude for managing projects
Excellent communication skills, both written and oral.
Knowledge of customer retention process and the ability to analyze processes
Self-starter with strong initiative with a sense of urgency in solving client issues.
Ability to adapt to difficult situations, function in, and successfully manage in a demanding environment
Willingness to travel (occasionally)
Ability to perform in a team, process-oriented environment, and thrive in a highly matrixed environment while managing multiple priorities and teams simultaneously
Oncology and rare disease experience a plus
Bachelor's Degree highly preferred

Great People, Deserve Great Benefits
We know that we have some of the brightest and most talented associates in the world, and we believe in rewarding them accordingly. If you work here, expect competitive pay, comprehensive health coverage, and endless opportunities to advance your career.

About Us
Epsilon is an all-encompassing global marketing innovator. We provide unrivaled data intelligence and customer insights, world-class technology including loyalty, email and CRM platforms and data-driven creative, activation and execution. Epsilon's digital media arm, Conversant, is a leader in personalized digital advertising and insights through its proprietary technology and trove of consumer marketing data, delivering digital marketing with unprecedented scale, accuracy and reach through personalized media programs. Together, we bring personalized marketing to consumers across offline and online channels, at moments of interest that help drive business growth for brands. Epsilon employs over 8,000 associates in 70 offices worldwide. For more information, visit www.epsilon.com and follow us on Twitter @EpsilonMktg.

Epsilon is an Equal Opportunity Employer. Epsilon's policy is not to discriminate against any applicant or employee based on actual or perceived race, color creed, religion, age, sex, sexual orientation, gender, gender identity, gender expression, national origin, ancestry, citizenship status, marital status, medical condition as defined by applicable state law, genetic information, disability, military service and veteran status, pregnancy, childbirth and related medical conditions, or any other characteristic protected by applicable federal, state, or local laws and ordinances. Epsilon also prohibits harassment of applicants and employees based on any of these protected categories.

Epsilon will provide accommodations to applicants needing accommodations to complete the application process.



Employee Testimonials

Sr. Director  Technology
Sr. Director Technology

Epsilon offers a fast paced, exciting work environment with the opportunity to quickly grow and develop new skill sets. The company is made up of extremely dedicated and professional individuals who are willing to do whatever it takes to get the job done.

Vice President, Technology

I have the pleasure of working with great people each and every day. I work with many teams as a sounding board for new ideas and as a guiding voice of experience for the services we provide. In my role, there’s nothing better than the satisfying feeling of mentoring new team members and providing them the opportunity to grow. 

Relationship Manager
Relationship Manager

For potential candidates who are interested in working at Epsilon, I would say to them: Sometimes your day goes better than you anticipated, and other days you get fiery curve balls thrown at you. But no matter what, you will have the privilege of working for interesting clients and with a team of associates that will share in your joys and frustrations.

VP Data Sales
VP Data Sales

Epsilon is a great company with a lot of opportunity for growth. If you like a fast-paced, ever changing environment, you’ll enjoy working here.