Epsilon: Senior Account Director
199 Water Street
New York, NY 10038

Employee Testimonials

Sr. Director  Technology
Relationship Manager


The Senior Account Director is responsible for the overall leadership of a specified client relationships/businesses including the development of strategic plans, overseeing the execution of plans and program elements, and financial management.
The Senior Account Director is expected to lead the business independently, from the highest level of strategic planning to the execution and implementation of those marketing plans.
The Senior Account Director strives to add value to the client's business, thereby making himself/herself an invaluable member/partner of the client's business team.
The Senior Account Director is the team leader, responsible for motivating his/her team, addressing areas of need, and ensuring the highest possible quality of work generated by the team.
The Senior Account Director is responsible for profitably building the business on which he/she works, by identifying new project and business opportunities.
Position Responsibilities:
The responsibilities for the Senior Account Director fall into the following categories:
-Collaboration and Consultation
-Know your client. Work collaboratively with them and their agencies to ensure the best strategies and integrated plans possible.
-Lead your client. Constantly educate your client in the areas of promotional, digital and shopper marketing. Provide a point of view and recommendation on a plan/course of action. Be a go-to source for advice and council.
-Extend your client relationships. Understand the Epsilon's core competencies to cross sell and expand Epsilons sphere of influence within the client organization.
-Account Leadership
-Develop annual account plans for all assigned accounts
-Formulate account specific service tactics, utilizing team orientation in support of the account plan
-Direct the team's account service effort
oEnsure service levels and tactics are keeping with strategic goals
oMonitor and direct expansion of management relationships
oDevelop the account relationships for long-term association
-Service accounts personally and directly, updating and including the Group Director when appropriate
-Acquire client assignments. Define, clarify and focus direction.
-Lead the development of any long-term account or related industry strategy
-Add value, expertise and knowledge
-Look to develop client relationships at the senior level
-Proactively grow client business

-Project Direction
-Develop, investigate and initiate project opportunities
-Guide team to ensure flawless execution
-Communicate the client request to the appropriate agency departments and individuals. Develop a close and effective working relationship with the creative and production teams.
-Define and communicate timing and budget
-Ensure high levels of accuracy across all aspects of the business
-Shape concepts into programs
oWrite or direct the writing of creative options and/or execution plans
oCoordinate creative efforts
-Participate in all assigned account presentations
-Follow-up and where needed, act directly to ensure client satisfaction
-Provide continuous contact communication with the client, across appropriate levels, as well as with internal management
-Evaluate product quality on an ongoing basis
-Financial Management
-Responsible for the financial contributions of multiple clients businesses (if applicable) including revenue, resource allocation/expenses, invoicing, collecting bad debt, margin improvement, contract negotiations/development
-Deliver on preset gross profit objectives
-Coordinate project estimates internally and gain client approval on pricing
-Manage internal project costs against budgets

Successful Sr. Account Directors set the standards in these areas:
-Strategic Thinking Provide a thorough knowledge of strategic dynamics across multiple business categories and situations so as to represent solid thought leadership to clients. The Senior Account Director provides insights and strategic direction for individual teams, giving parameters from which to approach assignments and develop strategic plans and point of view/recommendations, using analytic skills and all available data tools. The Senior Account Director fosters the organization's point-of-difference as leaders in strategic thinking and out-of-the-box problem solving in relation to the industry and client's expectations.
-Concept Champion Lead the concept development component within the group and champion ideas, approaches and opportunities both internally and with clients. The Senior Account Director needs to challenge the team to think differently about their respective businesses and to provide the ability to work with the team to identify, cultivate and fully develop sound concepts that meet/exceed the business and client's objectives.
-Team Leaders Bring resources together to collectively work against a client's business objective. They must be strong team builders who foster camaraderie in a positive, nurturing environment. The Senior Account Director coaches, mentors and teaches as they demonstrate the ability to grow businesses, careers and the organization's bottom line.

The Senior Account Director is a Manager that works to develop subordinates, tailoring growth plans and objectives according to their individual strengths and weaknesses to build the agency's future leaders. Inspire, challenge and lead by example.
(and such other duties and responsibilities that may be assigned from time to time)

Position Requirements:
Bachelor's Degree preferred
A minimum of 8 years of relevant work experience
The ability to drive and/or assist in the steps necessary to get various programs launched. Possess strong strategic planning, project management, communication and executional skills.
Must possess excellent presentation skills
Demonstrate understanding of the essentials of marketing
The ability to drive and/or assist in the steps necessary to get various strategies implemented
The ability to interface and communicate with the client
The ability to meet or exceed client expectations in the area of account management, industry/category/brand knowledge with a good understanding of industry channels and market conditions
Should have high standards, a strong work ethic and be able to function autonomously, while retaining team membership and spirit.
Thorough and accurate communication ability
Ability to manage multiple priorities with strong organizational skills
Proficiency in Microsoft Office programs

Great People, Deserve Great Benefits
We know that we have some of the brightest and most talented associates in the world, and we believe in rewarding them accordingly. If you work here, expect competitive pay, comprehensive health coverage, and endless opportunities to advance your career.

About Us
Epsilon is an all-encompassing global marketing innovator. We provide unrivaled data intelligence and customer insights, world-class technology including loyalty, email and CRM platforms and data-driven creative, activation and execution. Epsilon's digital media arm, Conversant, is a leader in personalized digital advertising and insights through its proprietary technology and trove of consumer marketing data, delivering digital marketing with unprecedented scale, accuracy and reach through personalized media programs. Together, we bring personalized marketing to consumers across offline and online channels, at moments of interest that help drive business growth for brands. Epsilon employs over 8,000 associates in 70 offices worldwide. For more information, visit www.epsilon.com and follow us on Twitter @EpsilonMktg.

Epsilon is an Equal Opportunity Employer. Epsilon's policy is not to discriminate against any applicant or employee based on actual or perceived race, color creed, religion, age, sex, sexual orientation, gender, gender identity, gender expression, national origin, ancestry, citizenship status, marital status, medical condition as defined by applicable state law, genetic information, disability, military service and veteran status, pregnancy, childbirth and related medical conditions, or any other characteristic protected by applicable federal, state, or local laws and ordinances. Epsilon also prohibits harassment of applicants and employees based on any of these protected categories.

Epsilon will provide accommodations to applicants needing accommodations to complete the application process.



Employee Testimonials

Sr. Director  Technology
Sr. Director Technology

Epsilon offers a fast paced, exciting work environment with the opportunity to quickly grow and develop new skill sets. The company is made up of extremely dedicated and professional individuals who are willing to do whatever it takes to get the job done.

Vice President, Technology

I have the pleasure of working with great people each and every day. I work with many teams as a sounding board for new ideas and as a guiding voice of experience for the services we provide. In my role, there’s nothing better than the satisfying feeling of mentoring new team members and providing them the opportunity to grow. 

Relationship Manager
Relationship Manager

For potential candidates who are interested in working at Epsilon, I would say to them: Sometimes your day goes better than you anticipated, and other days you get fiery curve balls thrown at you. But no matter what, you will have the privilege of working for interesting clients and with a team of associates that will share in your joys and frustrations.

VP Data Sales
VP Data Sales

Epsilon is a great company with a lot of opportunity for growth. If you like a fast-paced, ever changing environment, you’ll enjoy working here.