: Sales Engineer (Flexible Location)

About Brightcove

Brightcove is a team of smart, passionate people who are revolutionizing the way organizations deliver video. Were hyped up about storytelling, and about helping people connect, share experiences, and view the world. Bottom line: video has the power to inform, inspire, challenge, amuse, and connect. And were here for it.

As the industry leader in this space, we empower our customers to deliver top-notch video experiences to audiences on every screen. Our customers are some of the largest media companies, enterprises, events, and non-profit organizations in the world. There are over 600 Brightcovers globally, each of us representing our unique talents and passions and we have built a culture that values individual empowerment, excellence and collaboration.

Position Overview

Our Sales Engineers act as a key member of the customer-facing team and are responsible for aligning Brightcove products and services with customer objectives.  Sales Engineers drive customer conversations to uncover, scope, and define customer business objectives addressable by Brightcove capabilities while demonstrating the ability to influence the sales process effectively to overcome customer objections.

An ideal candidate can learn new technologies quickly and incorporate them into our sales motion., stay informed of the competitive landscape of video and provide the development of technology solutions that help customers accelerate their business initiatives

The role will consist of providing customers and sales reps with products and/or solutions advice and guidance during pre-sales discussions. You will be asked to maintain working knowledge of engineering and complex aspects of our products; answer complex questions on function and usage; and solve sales support problems. Youll also prepare and perform detailed product demonstrations and product prototypes for prospects; and may provide installation support and post-sales consulting.  Were seeking candidates who are able to work proficiently under general supervision on product driven sales opportunities.

Job Responsibilities

  • Own the technical side of sales engagements with clients and prospects.
  • Understand customers requirements and develop technical solutions for client-specific use cases.
  • Create clear, detailed solution documentation outlining our recommended solutions.
  • Build and present customized demos of Brightcove products.
  • Respond effectively to RFPs.
  • Collaborate with the Brightcove Global Services team to provide enhancements and custom solutions to clients.
  • Work closely with product development to maintain the feedback loop from customers.

Special Conditions

  • The compensation structure for this role consists of a base salary and a sales incentive plan. 
  • Travel when necessary to meet customers - up to 30% travel. **Please note that while we are currently not traveling due to COVID-19, this is subject to change. 

Qualifications/Experience

  • 3+ years experience in a Technical Sales role, or an implementation or technical Digital Marketing/Media role.
  • Demonstrated ability to multi-task across a wide range of tasks and clients.
  • Demonstrated ability to present to technical audiences and be able to handle objections on the fly.
  • A proven track record delivering on or exceeding goals.
  • Demonstrated experience with web technologies (HTML5, CSS, JavaScript, etc.)
  • Experience with server-side languages (Python, Node, PHP, etc.) and APIs strongly preferred
  • Hands-on approach to tackling tactical as well as strategic work.
  • Excellent written, oral and interpersonal communication skills.
  • Experience developing technical solutions.
  • Experience in streaming media or video space preferred.
  • A B.S. in Computer Science or a related field is strongly preferred

Working at Brightcove

As the undisputed global leader in powering premium video for our customers, Brightcove recruits and retains highly qualified and motivated individuals, creating an environment where people can innovate and achieve their best, and we reward them for their performance by giving them the opportunity to share in the companys success. We offer competitive benefits and compensation packages. 

Brightcove Inc. is headquartered in Boston with offices in New York, London, LA, Guadalajara, Funchal, Tokyo, Singapore, Sydney, Mumbai and Chennai.

This position is being offered as a fully remote role in the following possible locations: Boston, NYC, Atlanta, Chicago and Austin. 

If you've gotten all the way to the bottom of this description, thank you for your interest in Brightcove!  If this role sounds like something that is exciting to you please don't hesitate to apply, even if you don't meet all of our qualifications.  We recognize that no candidate is perfect and Brightcove would love to have the chance to get to know you. 

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.

Send us your resume if you are interested and want to learn more!

Full-time

Employee Testimonials

Brightcove Employee Testimonial
Lisa Agustin
Senior UX Designer

We launch something every two weeks here, it’s really exciting!