As a Solutions Consultant/ Sales Engineer, you will be responsible for providing presales technical/ functional support to prospective clients and customers while ensuring customer satisfaction, through online/in-person sales efforts. Acting as a digital QA solution expert for our new ACA - Applause Codeless Automation SAAS offering you will; develop and deliver high-quality Applause presentations and demonstrations. You will also have deep understanding and be able to articulate benefits of Applause digital crowd testing solutions to help our customers deliver exceptional digital experiences.
- Provide pre-sales technical/functional support to prospective clients and customers focused specifically on our ACA - Applause Codeless Automation SAAS product while ensuring customer satisfaction with minimal supervision, through online sales efforts
- Operate as a digital quality spokesperson, promote the sales effort by helping customers optimize QA in the software development life cycle
- Act as the Digital Quality technical lead, controlling the voice and message of interactions with customer technical teams
- Contribute with original, creative thinking related to solving customer issues, creating relevant features, and advancing Applause Digital QA strategy.
- Lead detailed discovery and scoping calls
- Work closely with sales to review requirements and develop value-focused proposals
- Describe the benefits and value of integrating Applauses professional QA community integrates into a customers SDLC
- Work with sales to create and submit proposals and SOWs
- Work with the project delivery team to effectively communicate sold solutions
- Experience working and communicating directly with Managers, Directors, VP and C-Level personnel
- Ability to quickly review customers products to build knowledge and determine quality needs
- Excellent written and verbal communication skills are required
- Professional services/deliver experience required (ideally with you taking part in selling engagements)
- Experience with Codeless Automation as well as understanding of one of the following a plus; functional QA, payments, UX, automation, or security a plus
- Experience with value selling or challenger selling a plus
- Self-motivated and can-do attitude
- B.S. in Computer Science / Information or equivalent experience
- Masters in business administration or computer science a plus
Applause empowers leading brands to deliver flawless digital experiences for their customers on any device, in every location. The companys testing, feedback, and research solutions enable businesses to delight customers, drive topline revenue and innovate faster.
Applause ensures digital quality for websites, mobile apps, IoT products and in-store interactions in a way no other approach can via its technology platform and managed global communityof over 600,000 on-demand digital experience experts. Only real people on real devices in real locations can provide the real issues and feedback that brands need to deliver great digital customer experiences. Thousands of companies of every size including Google, FOX, Nike, BMW, PayPal, and Slack rely on Applause to dramatically decrease the time and cost of delivering great digital experiences for their customers. Learn more atwww.applause.com