Job Post

Product Consultant Support

UiPath
90 Park Ave.
New York, NY 10016

Accelerate Human Achievement: that is UiPath's purpose. We are the leader in Robotic Process Automation (RPA), and with over $400 million in funding from top venture capital firms like Sequoia, Capital G (Google), and Accel, we are on an unprecedented trajectory of growth. With this funding, we have an incredible opportunity to improve the way people work globally.


Our award-winning company culture values humility, and leaders who know how to listen. CEO Daniel Dines primary goal was to build a company where he would love to work, and even now, with thousands of employees in tens of countries, that remains our top priority.


We trust and empower our colleagues, and together we make sure we have everything we need to do our best work, from the support of strong leaders to awesome perks and benefits.




** This team will be in our Brooklyn office**In the beginning of the 20th century, Henry Ford had a vision for transforming manufacturing by creating assembly lines and facilitating mass production. 100 years later, UiPath has a grand vision of liberating the human workforce from tedious, repetitive tasks with Robotic Process Automation (RPA) in the age of the fourth industrial revolution.

Come help us shape the future of robotic process automation. Our RPA Software Platform is a global product used by many of the Fortune 1000. Our software bots are trained to manipulate applications like human users.

Scope of activities


*First point of contact for UiPath software support in pre-sales and post- sales stages;

*In charge of the overall product support for discrepancies/bugs/ enhancements/customer education for our Robotic Process Automation software through standard channels email and ticketing tools

*Help customers round the clock (24/7 shifts)

*Feedback to the product team

*Escalation of bugs to development and Product Requirements

*3-5 years of technical support experience

*B.S. in Computer Science/ or equivalent degree

*2 years of experience with production level software engineering

*.NET (C# or VB), Java + node based programming is a perfect match

*Fluent written and spoken English

*Multilingual is a plus Some things we offer to you We are offering competitive salary, pre-IPO equity, flexible work hours, unlimited PTO, Fitness card and good medical benefits. We have found our work environment and the ability to work for the leading RPA company in the world has been our biggest benefit

First point of contact for UiPath software support in pre-sales and post- sales stages;

In charge of the overall product support for discrepancies/bugs/ enhancements/customer education for our Robotic Process Automation software through standard channels email and ticketing tools

Help customers round the clock (24/7 shifts)

Feedback to the product team

Escalation of bugs to development and Product


Requirements

3-5 years of technical support experience

B.S. in Computer Science/ or equivalent degree

2 years of experience with production level software engineering

.NET (C# or VB), Java + node based programming is a perfect match

Fluent written and spoken English

Multilingual is a plus

Some things we offer to you

We are offering competitive salary, pre-IPO equity, flexible work hours, unlimited PTO, Fitness card and good medical benefits. We have found our work environment and the ability to work for the leading RPA company in the world has been our biggest benefit


At UiPath, we value a range of diverse backgrounds experiences and ideas. We pride ourselves on our diversity and inclusive workplace that provides equal opportunities to all persons regardless of race, color, religion, sex, sexual orientation, gender identity and expression, national origin, disability, military and/or veteran status, or any other protected classes.

Category: Customer Success
Full-time

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