Jump to navigation

Thank You For Signing Up!

We will be launching updates to VentureFizz soon which will include a new profile page and a custom homepage. We will keep you posted on these updates - stay tuned! Continue
VentureFizz Logo
  • Jobs
  • Companies
  • Insights
  • Videos
  • Sign Up
  • Login

Partner Success Manager - Digital Programs

As the worlds leading provider of cloud-based software and technology solutions delivered by managed service providers (MSPs), Datto believes there is no limit to what small and medium businesses can achieve with the right technology. Datto offers Unified Continuity, Networking, and Business Management solutions and has created a one-of-a-kind ecosystem of MSP partners. These partners provide Datto solutions to over one million businesses across the globe. Since its founding in 2007, Datto continues to win awards each year for its rapid growth, product excellence, superior technical support, and for fostering an outstanding workplace. With headquarters in Norwalk, Connecticut, Datto has global offices in the United Kingdom, Netherlands, Denmark, Germany, Canada, Australia, China, and Singapore. Learn more at datto.com.

 

Responsibilities:

  • As part of the Partner Success team, implement a one-to-many digital operation to drive partner/customer success
  • Use data from multiple internal systems to design and implement digital engagements aimed at improving customer knowledge of Datto products, utilization of features, general satisfaction, and, ultimately, to drive renewal and expansion of contracts.
  • Collaborate with stakeholders across the business in the identification of key data to capture and in the design and implementation of digital engagements

 

Education:

  • Bachelors degree in business administration, marketing, or related field

 

Experience:  

  • At least two years working with technology solutions purchased by subscription and sold in a recurring revenue model
  • At least two years experience in a role related to Success Management, Account Management, or Client Services

 

Required skills, knowledge, and capabilities:

  • Data analysis and interpretation skills for use in understanding patterns in product usage, customer sentiment, or other indicators of customer status
  • Intuitive understanding of product adoption and engagement dynamics, including factors affecting use of products and potential actions to influence user behavior.
  • A working understanding of the recurring revenue model and its implications 
  • Experience using tools like Gainsight, Marketo, WalkMe, Salesforce or similar
  • Familiarity with community, knowledge base, LMS, and webinar platforms 
  • Strong skills in designing and delivering presentations
  • Demonstrated understanding of multiple business disciplines, including Success Management, Technical Support, Product Development, Engineering, Marketing, and Sales
  • Strong collaboration skills across functions and seniority levels
  • Strong communication skills, both verbally and in writing
  • Self-starter that takes initiative to discover new challenges and take proactive action

 

At Datto, we believe our employees are our greatest asset and offer all full-time employees a wide-ranging benefits package, including:

  • Comprehensive health-care benefits
  • Free lunch every Friday
  • Flexible paid time off policy
  • Free food, drinks, and fresh organic fruit
  • Fitness reimbursement
  • Charity match program
  • Education reimbursement
  • And more!

By submitting an application, you acknowledge we will process your data in order to consider you for the position you apply for and for other open positions within our company for which you may be suited.  We collect and store your data in accordance with our Recruiting Privacy Practices.

Datto is an equal opportunity employer.

More Jobs at Datto

Clear Filters
Compensation Manager
Norwalk
HR, Finance, & Operations
Details
Gainsight Administrator
Norwalk
Customer Success
Details
Partner Operations Analyst
Norwalk
Customer Success
Details
Senior HR Business Partner - Engineering
Norwalk
HR, Finance, & Operations
Details
QA Engineer II - Portals
Norwalk
Software Engineering/QA
Details
Senior Software Engineer
Norwalk
Software Engineering/QA
Details
Graphic Designer
Norwalk
Marketing
Details
Implementation Manager
Norwalk
Customer Success
Details
Treasury Associate
Norwalk
HR, Finance, & Operations
Details
Software Engineer - Azure
Norwalk
Software Engineering/QA
Details
Software Engineer II
Norwalk
Software Engineering/QA
Details
Sr. Software Engineer II - BCDR Web Team
Norwalk
Software Engineering/QA
Details
Senior Site Reliability Engineer
Norwalk
Software Engineering/QA
Details
Senior Software Engineer - Azure Continuity
Norwalk
Software Engineering/QA
Details
Senior Software Engineer I
Norwalk
Software Engineering/QA
Details
IT Business Analyst - OTC
Norwalk
Software Engineering/QA
Details
Senior Sales Operations Analyst
Norwalk
Sales & Business Development
Details
Partner Success Manager - Digital Programs
Norwalk
Customer Success
Details
Principal Security Engineer (BCDR)
Norwalk
Software Engineering/QA
Details
Regional Sales Manager
Norwalk
Sales & Business Development
Details
Diversity & Inclusion Program Manager
Norwalk
HR, Finance, & Operations
Details
DevOps Data Engineer
Norwalk
HR, Finance, & Operations
Details
Product Manager II- BCDR
Boston
Product Management
Details
Product Marketing Manager, Azure
Boston
Marketing
Details
Salesforce Developer
Boston
Software Engineering/QA
Details
Senior Director of Product Management- PSA
Boston
Product Management
Details
Senior Software Engineer I (SaaS)
Boston
Software Engineering/QA
Details
Software Engineer I (SaaS)
Boston
Software Engineering/QA
Details
Customer Success Manager - Backupify
Boston
Sales & Business Development
Details
Sr. Data Scientist I
Norwalk
Software Engineering/QA
Details
Site Reliability Engineer I (BCDR)
Norwalk
Software Engineering/QA
Details
Staff Software Engineer - BSIMM
Norwalk
Software Engineering/QA
Details
Product Manager
Norwalk
Product Management
Details
Didn't See What You Are Looking For?
Norwalk
HR, Finance, & Operations
Details
Project Manager II
Norwalk
Software Engineering/QA
Details
Senior Infrastructure Security Engineer Manager
Norwalk
Software Engineering/QA
Details
Commissions Analyst
Norwalk
Sales & Business Development
Details
Talent Acquisition Partner - Software Engineering
Norwalk
HR, Finance, & Operations
Details
Senior Site Reliability Engineer - SaaS
Boston
Software Engineering/QA
Details
Staff Engineer
Norwalk
Software Engineering/QA
Details
Senior Software Engineer II (BCDR)
Norwalk
Software Engineering/QA
Details
Staff Site Reliability Engineer - SaaS
Norwalk
Software Engineering/QA
Details
Business Process Improvement Analyst II
Norwalk
HR, Finance, & Operations
Details
Talent Acquisition Partner - GTM
Boston
HR, Finance, & Operations
Details
Director, DWH Architecture & QA
Boston
HR, Finance, & Operations
Details
Product Manager
Norwalk
Product Management
Details
Senior Program Manager I (BCDR)
Norwalk
Software Engineering/QA
Details
Staff Software Engineer
Norwalk
Software Engineering/QA
Details
QA Engineer II
Norwalk
Software Engineering/QA
Details
Staff Software Engineer (BCDR Portal)
Boston
Software Engineering/QA
Details
Success Enablement Manager
Norwalk
Customer Success
Details
Sales Enablement Manager
Norwalk
Sales & Business Development
Details
Staff Software Security Engineer- SaaS
Boston
Software Engineering/QA
Details
Manager, Software Engineering (SaaS)
Boston
Software Engineering/QA
Details
Showing 54 Jobs

Datto

Add to Favorites

Datto offers business continuity and disaster recovery, networking, business management, and file backup and sync solutions, and has created a one-of-a-kind ecosystem of partners that provide Datto solutions to half a million businesses across more than 130 countries.

 
Apply Now
Company Profile

Number of Employees

1,000+ Employees

Open Positions

54

Videos

Photos

Employee Testimonials

"Every day is a new challenge in Support and with each challenge comes an opportunity to wow our customers. Being able to go home at night knowing that I helped someone else be successful is a fantastic feeling!"

Jason Ellis   –   Customer Experience Innovations Manager

"The people here are my favorite part of Datto. It's a really special bunch here, and the general air is a positive one. The way our CEO treats us is truly inspiring as well. Datto is completely committed to partner satisfaction from service experience to hardware standards."

Chelsea Doherty   –   Revenue Recovery Specialist II

Copyright © 2015-2020 VentureFizz. All rights reserved.

  • About
  • Member Login
  • Contact
  • Terms of Service
  • Privacy Policy