Facebook: Operations Lead, Deal Desk, Workplace


Facebook's mission is to give people the power to build community and bring the world closer together. Through our family of apps and services, we're building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together. Whether we're creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to empower people around the world to build community and connect in meaningful ways. Together, we can help people build stronger communities - we're just getting started.


Facebook is seeking an individual to join the Workplace Deal Desk team within Strategic Planning & Operations. The mission of our team is to optimize processes, programs and operations to accelerate sustainable growth for Facebook Partnerships teams. In this role, you will manage the implementation, operational workflow and optimization of custom deals with Workplace customers. As an Operations Lead, you will partner with teams from Sales, Product, Operations, Revenue Accounting, Legal and Finance to drive operational rigor and compliance for our Workplace Deal Desk throughout the quote to collect process.
The Deal Desk acts as a hub for the business to streamline the complexities of closing custom deals by developing scalable programs. The Operations Lead supports these programs by designing scaled billing, payments and contract implementations, and enables visibility and optimization of these programs through analysis and reporting.
The ideal candidate will have a project management and analytically focused background with the ability to clearly communicate and adapt quickly to a changing environment.

Required Skills

  • Lead and support the internal implementation of deal programs with Workplace Sales teams across the globe
  • Partner with and support Revenue Accounting teams to design custom billing implementations at scale, with a focus on contract integrity and compliance
  • Partner with and support Finance and Business Operations teams to manage program portfolio, leveraging existing tools to report on KPIs for financial performance
  • Lead and manage the contract renewal process for global Workplace Sales teams, enabling visibility into performance and ROI of discount frameworks
  • Partner with Product Management, Product Marketing Management and Engineering teams on the development of new tools necessary for driving efficiencies and enabling revenue programs to scale
  • Develop strong collaborative relationships with key stakeholders across the company

Employee Testimonials

Edward Fagin (Photo credit: Ryan Mack)
Edward Fagin
Engineering Manager

I'm an engineering manager on our real-time infrastructure team, and my team focuses on GraphQL Subscriptions — a component of the widely-used GraphQL open source query language for APIs — that makes it easier for engineers to build real-time features into their products. At Facebook, this framework powers a number of features that people use every day, including comment-typing indicators and streaming reactions on live videos.

At Facebook, you have the opportunity to contribute to an incredibly wide range of infrastructure projects. While our engineers have a variety of expertise, they share a passion for solving complex engineering challenges at scale. It's humbling to know that everything you work on can potentially impact more than two billion people around the world.

Vaneeta Singh (Photo credit: Ryan Mack)
Vaneeta Singh
Engineering Manager

We develop the network software for Facebook applications on iOS and Android platforms. This includes measuring and improving performance, reliability, security, and efficiency of network communication with Facebook servers. Getting the most out of a diverse set of worldwide mobile networks, and millions of handsets with a wide range of hardware capabilities is challenging as well as fun. All this while we play good citizens in these networks and are mindful of the device battery, storage, and data consumption.