Datto: ERP Business Analyst
101 Merritt 7
Norwalk, CT 06851

Employee Testimonials


Datto, the worlds leading provider of IT solutions delivered through managed service providers, is looking for a ERP Business Analyst to join a growing team. Datto is a creative company at its core and is an exciting and dynamic workplace. We're 100% focused on our managed service provider partners and believe that with the right technology, managed service providers can change how businesses around the world operate. Datto provides data protection, business continuity, networking, business management, and file backup and sync products that empower and protect the clients of our 14,000+ partners. We're headquartered in Norwalk, Connecticut and have 22 offices worldwide.

You will report to the Director, Strategic Programs.

Does This Describe You:

We are looking for a smart and passionate business analyst who will work closely with our internal IT team and interface with our key business stakeholders. You will be part of the NetSuite ERP team, which is a critical asset in Dattos landscape.

A Look Inside the Job:

  • Serve as a liaison between business groups and IT development to deliver features and capabilities to meet the business needs
  • Facilitate discussions with business groups to help stakeholders define their needs and translate these needs into user stories
  • Build consensus among stakeholders to validate and finalize the design
  • Work with business leaders to redesign business processes and drive recommendations for standardization/simplification
  • Identify and analyze simple to complex business processes that require change/improvement
  • Work with IT development to ensure user stories are developed appropriately and track through lifecycle
  • Act as a change agent to help ensure that the newly implemented system/process enhances the success of the project and increase the projects chance of meeting the business needs
  • Identify, communicate and facilitate resolution to any production support, user requests or triaged support tickets
  • Provide ownership for communication of the status of deliverables and timelines to interested parties proactively
  • Should be able to document issues thoroughly, maintain current status, and escalate issues appropriately.

About You:

  • Bachelors Degree in computer science, Information Systems, Business Administration or other related field, or equivalent work experience
  • 5 years (minimum) as a Business System Analysts or in a comparable function - experience with conducting as-is process analysis through stakeholder interviews, identifying pain points, and recommending process improvements
  • Ability to examine existing processes, policies, and systems and identify pain points and bottlenecks
  • Demonstrated experience working in agile delivery and teams (SCRUM) desired
  • Experience with NetSuite a strong plus - preferably supporting finance or order to cash functions
  • Excellent oral, written, and presentation skills
  • Ability to manage multiple, unrelated, initiatives at the same time and be highly detail oriented
  • The ability to collaborate as part of a team and take on additional responsibilities as required
  • Excellent oral, written, and presentation skills

At Datto, we believe our employees are our greatest asset and offer all full-time employees a wide-ranging benefits package, including:

  • Comprehensive health-care benefits
  • Free lunch every Friday
  • Flexible paid time off policy
  • Free food, drinks, and fresh organic fruit
  • Fitness reimbursement
  • Charity match program
  • Transit subsidy in select cities
  • Education reimbursement
  • And more!

By submitting an application, you acknowledge we will process your data in order to consider you for the position you apply for and for other open positions within our company for which you may be suited. We collect and store your data in accordance with our Recruiting Privacy Practices.

Datto is an equal opportunity employer.


Employee Testimonials

Jason Ellis
Customer Experience Innovations Manager

"Every day is a new challenge in Support and with each challenge comes an opportunity to wow our customers. Being able to go home at night knowing that I helped someone else be successful is a fantastic feeling!"

Chelsea Doherty
Partner Accounts Specialist

"The people here are my favorite part of Datto. It's a really special bunch here, and the general air is a positive one. The way our CEO treats us is truly inspiring as well. Datto is completely committed to partner satisfaction from service experience to hardware standards."