: Enterprise Account Manager
459 Broadway
New York, NY 10013

Employee Testimonials

Tommy Rowe

Video

Feather is redefining furniture rental for city living and helping people feel at home no matter where they live or how long they plan on staying. By giving people smarter options, Feather is able to keep more furniture in homes and out of landfills.

As an Enterprise Account Manager, you will close and own key relationships with Feathers enterprise customers. Your role is diverse in nature and will include closing inbound leads, supporting large scale project management, and becoming a key contributor to the success of Feathers enterprise offering. You will operate between the Account Management and Logistics teams and will report to the Senior Account Manager.

What youll do:

  • Be a primary point of contact for Feathers enterprise customers and interface with them regularly
  • Take responsibility for the processes within Feathers Enterprise program, including: closing inbound sales, building relationships, tracking shipments and communicating lead times to ensure on-time deliveries, working with third parties to seamlessly execute large-scale furniture installations, creating and finalizing contracts, and managing existing customer relationships
  • Contribute to the ongoing development of Feathers enterprise offering, helping to build and improve upon processes
  • Track commonly asked questions, concerns, and customer feedback to be used to drive product improvements
  • Collaborate with the Senior Account Manager and Program Manager to ensure operational excellence
  • Monitor Enterprise accounts receivables and follows up to ensure on-time payments

What you have:

  • 2+ years of experience in account management or project management and a general understanding of startup operations
  • Intermediate knowledge of logistics and warehouse operations
  • Comfortable navigating ambiguity and wearing multiple hats
  • The ability to multitask between multiple high stakes projects at once, with an innate understanding of what and how to prioritize
  • Intermediate-level analytical skills
  • A bias towards quick action
  • An eagerness to join a fast-paced, growing, and evolving startup

What you'll get when joining Feather:

  • Competitive compensation
  • Health, vision, dental, and life insurance
  • Access to 401(k) and commuter benefits
  • Flexible vacation and paid time off
  • Monthly in-office massages, team events, and a monthly wellness stipend
  • A 50% discount on your own Feather subscription
  • The latest hardware to get the job done

 

Full-time

Employee Testimonials

Tommy Rowe
Tommy Rowe
Account Manager

To me, working at Feather is a perfect balance of being challenged and supported. I’ve done things here I didn’t think I was capable of, all with the knowledge that my team has my back.

Brian Aguirre
Senior Data Scientist

Working at Feather has been a rewarding experience. In terms of my skills and background, it has allowed me to apply my love for math and data towards solving challenging problems that affect the operations of the company. As for in a personal and individual level, I feel I get the support and encouragement needed to grow and learn while wearing multiple hats from such incredibly intelligent and understanding people.